19. References
• Rozen, S. (2011, September 1). Effective Advertising Techniques we Can Learn from
infomercials. Retrieved November 29, 2014, from http://forty.co/effective-advertising-
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• Peiguss, K. (2012, April 3). 7 Customer Loyalty Programs That Actually Add Value.
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20. References
• Joseph, C. (2010, October 8). What Are the Benefits of Delivering Excellent
Customer Service? Retrieved December 6, 2014, from
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21. Appendix
Contact information for Business Owner Interviewed
Name: Cavan Myers
Business: St. Petersburg College Tarpon Springs Bookstore
Location: 674 E Klosterman Road, Tarpon Springs, FL, 34689
Email: AM8048@bncollege.com