1. JOSEPH FONTANA
(610) 517-6757 (c)
Jfontana23@hotmail.com
Joseph Fontana’s LinkedIn Profile
SENIOR INFORMATION TECHNOLOGY EXECUTIVE
PROFESSIONAL PROFILE
Broad, hands-on, experienced IT executive. Expert in the design/delivery of cost-effective, high-
performance technology solutions supporting rapid growth/high pressure business
environments. Skilled in all phases of the delivery life cycle, from initial feasibility analysis and
conceptual design through implementation, support, and enhancement. Expert at building
culturally diverse, customer-focused teams, with excellent business process and strategic
development skills. Proven people leader and excels in customer and vendor management.
AREAS OF EXPERTISE
Management
♦ Strategic & Operational Technology Planning
♦ Multi-location Team Coordination
♦ Offshoring and Outsourcing Expertise
♦ Process Re-engineering
♦ Budget, Task and Resource Planning
♦ Workflow/Productivity Enhancements
♦ Vendor and Client Relationship Management
Delivery
♦ Large Scale Enterprise-wide Deployments
♦ IT Infrastructure Design & Implementation
♦ Agile, Waterfall, and DevOps Methodologies
♦ Capacity Planning
♦ Application Configuration and Management
♦ Production Maintenance and Support
♦ Change Management and Release Coordination
SELECTED ACHIEVEMENTS
 Expert at transforming struggling organizations to top performers by providing
leadership and ownership; by instituting process changes and improvements; by
ensuring the appropriate capacity is utilized and unplanned work is eliminated; and by
ensuring all teams are working in a collaborative and objective environment. Results:
Reduced production incidents by 35% in 12 months. Reduced total defects per release
by 59% in 2015.
 Experienced IT executive leading an organization of ~200 resources; both onshore
and offshore -- FTEs and vendors. Responsible for 7 application platforms, which are a
combination of home grown and COTS products. Teams include architects, designers,
developers, managers, QA, production support, and operations resources.

2.  Developed and executed long term IT strategies, e.g. infrastructure upgrades, which
contributed to company success by providing for high availability, redundancy, and
disaster recovery. Managed solution platform conversions and application consolidations
in support of long term growth strategies to provide for improved efficiency, reliability,
and scalability. Result: Deployed over 100 enterprise-wide releases (40+ functional) on
time over the past 12 months.
 Established solid and trusted relationships with business sponsors and the user
community by ensuring quality, reliability, and transparency throughout the delivery
lifecycle. Managed multiple vendor relationships and ensured commitments are being
met and the appropriate level of “investment” ($2.5 million) is being provided by those
vendors. Result: Responsible for $25 million portfolio across platforms.
 Initiated reviews of the entire delivery lifecycle and implemented key process changes
across all phases which resulted in significant improvements throughout the portfolio
planning, release, quality, and production key performance indicators (KPIs). Results:
On time delivery of 125K hours of capacity, ~600K orders processed, and ~20K users
supported across platforms over the past 12 months.

3. Joseph Fontana
Page 2
PROFESSIONAL EXPERIENCE
COMCAST PHILADELPHIA, PA 2008-Present
Multinational mass media company; the largest broadcasting and largest cable company in the
world by revenue
Senior Director, Development and Software Engineering
• Leading an organization of ~200 resources; both onshore and offshore -- FTEs and
vendors
• Responsible for 7 application platforms, which are a combination of home grown and
COTS products
• Leading on time delivery of 125K hours of capacity, ~600K orders processed, and ~20K
users supported across platforms
• Responsible for $25 million portfolio across platforms
Director, Order Management, Comcast Systems Engineering (SE)
• Oversee delivery, support, and operations for order management applications, which
support advanced voice, data, video, and enterprise products for the Commercial
Business division
• Primary stakeholders include Business Services Enterprise, Small, and Medium
Business Order Management and Service Delivery Professionals
• Responsible for all aspects of the delivery lifecycle, infrastructure and production
support, change management, etc.
• Responsible for Vendor Management including onshore and offshore teams (multiple
vendors)
• Wide range of expertise with systems integration initiatives
• Experienced leader excelling in COTS implementations and home-grown solution
development
• Agile and Waterfall experience, including leading Agile transformations
• Focus on operational excellence, quality, and delivery efficiencies
Director, Release Management, Comcast Systems Engineering (SE)
• Established a governance model and set up best practices for release management,
environment management, and portfolio management

4. • Responsible for the overall management of the Commercial Eco System which includes
the plan of record projects (POR), application team releases, and environment
management and planning.
o The eco system consists of a prospecting / lead management system, a product catalog
(price and quote) system, ordering systems, billing systems, inventory systems, services
assurance systems, and an enterprise services platform.
• Environment Management
o Integrated all platforms within the eco system (previously a disparate group of platforms)
o Managed eco system platform environments, i.e. development through production
o Managed change / configuration management within eco system
o Managed connectivity within eco system
o Managed use of the eco system, i.e. testing, training, UAT, etc.
o Management and oversight of all projects that impacted the eco system
• Portfolio Management
o Managed all approved / budgeted plan of record (POR) projects, i.e. ~$50 million
o Managed release content slotting; demand vs. capacity based on POR priority

5. Joseph Fontana
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PROFESSIONAL EXPERIENCE CONTINUED
• Release Management
o Managed application milestones and release status
o Managed application release content, i.e. changes, issues, and risks
o Managed content integration points between teams
Senior Program Manager; Commercial Sales Management & Ordering Application
This sales and order management application was developed in house and supported over 5K
users across the Comcast footprint.
• Led daily cross-application team meetings and coordinated schedules
• Supported development and production support initiatives
PUREINTEGRATION HERNDON,
VA
2007-2008
Management Consulting and IT Management firm
Development / Delivery Manager
• Application Owner for Comcast; Care & Service Assurance Application
o This customer care and service assurance application was developed in house and
supported over 10K users across the Comcast footprint.
• Responsible for and managed all phases of the delivery cycle
o Served as the requirements and design manager, application development manager, and
production support manager
o Led enterprise-wide application deployment and support
• Application Owner for Comcast; Identity Management Application
• Responsible for and managed all phases of the delivery cycle
o Managed 2 developers, 1 designer, and 1 administrator
o Served as the requirements and design manager, application development manager, and
production support manager
o Led enterprise-wide application deployment and support
ACCENTURE, INC. PHILADELPHIA,
PA
2000-2007
Global Management Consulting and IT Management firm with revenues exceeding $6B

6. Manager, Development / Delivery, Verizon Business Engineering Team
• Supervised a team of 7-10 cross-functional members. Managed multiple project efforts,
typically with one to three month life cycles.
• Identified and implemented solutions to improve workflow and productivity. In an order
environment, successfully issued over 1M service orders over 4 years saving 200
employees, 400,000 hours (most of which would have been overtime) and saving in
excess of $10M.
• Spearheaded an effort to convert an existing Visual Basic solutions platform to a new
single J2EE platform. Established requirements that would provide improved efficiency.
The new platform improved productivity tenfold.
• Tasked with converting over 300K accounts for a Competitive Local Exchange Carrier
on behalf of Verizon. Assessed the project, determined requirements and designed,
developed, tested and executed a solution that saved hundreds of thousands in overtime
cost.

7. Joseph Fontana
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PROFESSIONAL EXPERIENCE CONTINUED
KPMG CONSULTING/BARENTS GROUP WASHINGTON, DC 1997-2000
(now BearingPoint)
A KPMG subsidiary and recognized leader in providing economics, computerization, and financial
consulting services to emerging markets and developing countries throughout the world
Consultant
• Business Development: Wrote proposals in response to RFPs and Letter of Interest for
international IT projects funded by the World Bank and USAID.
• Programmer/Analyst: Performed economic analysis (forecasting and regression trends),
tax analysis (forecasting and regression trends), data (tax) imputations, data
extrapolation runs for forecasting and regression trends, and data tabulations.
• Systems Analyst: – Health Information Management Systems - Performed an IT Audit for
a South Carolina Medicare company. Performed on-site system, policy, and assurance
reviews and analysis.
EDUCATION
STRAYER UNIVERSITY WASHINGTON,
DC
4.0 GPA
Bachelor of Science (BS) Computer Information Systems (CIS)
UNIVERSITY OF SCRANTON SCRANTON,
PA
3.49 GPA
Bachelor of Arts (BA) Public Administration/Political Science
CERTIFICATIONS
Certified Scrum Master SCRUM ALLIANCE
DECEMBER 2014
Certified Scrum Product Owner SCRUM ALLIANCE APRIL
2015