1. J O S E V A L E N C I A
10615 Valley Home Ave, Whittier, CA 90603
(562) 536-7661
Jose.Valencia007@Gmail.com
EXPERIENCE
Citi Group/ Banamex USA - Century City, CA 08/2015 - Present
Ops Control Specialist II
 Performed Supersede Procedures by insuring that all relevant documentation is received including
but not limited to: (1)Updating customers W8 and W9 (2) Print and review reports from database
regarding bank and credit cards while ensuring reports match with actual data using FIS and TSYS
(3) Run reports such as background checks and check systems on (4) Perform AML and KYC
checks on new and existing customers
 Conduct Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) investigations to
gather information using internal and external systems database and other resources
 Perform Quality Control on account maintenance and escalate High-Risk negative information in
accordance with Citigroup policies
 Review all fraud cases/alerts (External Fraud) detected to identify potential fraudulent activity,
events, fraud merchants and possible points of compromise.
 Identify that all proper documentation and codes are used correctly for all assigned accounts, and
maintained detailed / accurate records of all callbacks.
 Provided support in the mailing projects of; Cashier’s checks, privacy notices, 1099’s, W8’s and
customer letters via UPS, FedEx, etc.
Citi Group/ Banamex USA - Century City, CA 09/2013 - 08/2015
Senior Account Executive
 Review customer accounts and activities to ensure customers are identified in accordance with the
Bank’s Customer Identification Program, customer risks are identified and enhanced due diligence
is performed as appropriate.
 Worked with the CDD/EDD supervisor to monitor accounts identified as high risk.
 Analyzed customer relationships, documentation, activity patterns, and transactions to detect
potential suspicious activity or activities that are not consistent with the customer’s risk profile or
anticipated activities
 Assists management with requests from internal auditors or examiners as needed.
 Coordinated with business line as well as responded to inquiries on due diligence information
collected on customers and contact customers as necessary.
 Performed reviews to determine if activity or customer behavior is aligned with expectations based
on customer due diligence (CDD) performed and follow up account monitoring.
 Performed outbound calls in order to obtained all information required (bank statements, copy of
ID’s, social security number, etc.) to complete the customers KYC.
 Completed a SAR when needed during account review while interviewing the client over the phone.

2. 2
Citi Group/ Banamex USA - Century City, CA 12/2007 – 09/2013
Customer Service Rep 3
 Assisted customer care executives in clarifying procedures and guiding them to deliver excellent
customer service.
 Under limited supervision handled and resolved most advanced problems/issues and performed
specialized research as needed.
 Provided superior customer service by answering complex customer telephone inquiries relating to
corporate accounts, credit cards, deposit accounts, ATM and various other transactions in
accordance to BUSA’s customer care telephone answering standards.
 Effectively communicate and cross-sell banks products and services to customers in accordance to
bank policy / procedures and regulations in order to meet the banks objectives to excellence in
service.
Gigante Súper Market – Los Angeles, CA 02/2002 – 01/2005
Assistant Manager
 Respond to service inquiries and coordinate resolutions with management and floor associates.
 Trained service staff to enhance customer service and increase profits through suggestive selling.
 Cashed out customers merchandise in a pleasant and efficient manner while using suggestive selling
techniques to round out shopping experience.
 Reported directly to district manager, recruit, train, supervise and evaluate a team of 45 to 50
associates.
 Manage store operations with key-holding responsibilities; open and close store.
 Maintained inventory levels, monitored merchandise and store replenish
 Verified store daily balance and bank deposits.
EDUCATION
Universidad De Guadalajara- Guadalajara, México
High School Diploma 1997
Centro De Estudios Tecnológico Industrial y De Servicios- Guadalajara, México
Degree in Food and industrial processing 2000
SKILLS
 Knowledge of Microsoft Word, Excel and WordPerfect; Familiarity with a PC networked
environment.
 AML and Customer Due Diligence trained
 Fraud detection and prevention