This document is a resume for Jose L. Maisonet that outlines his qualifications and experience in human resources and management. It summarizes his analytical skills, supervising experience, labor relations knowledge, training design expertise, and customer service focus. It also lists his education credentials including an MBA in Human Resources and a bachelor's degree in Psychology, as well as various courses and seminars completed. Finally, it provides details on his professional experience in management roles at restaurants and as a certified trainer.

1. Jose L. Maisonet
Maiso.jose@gmail.com
787.529.3313  787.502.2723
Calle 46 3G34 Alturas de Bucarabones, Toa Alta PR. 00953-4725
~ Core Qualifications ~
 Analytical Skills: analyze, interpret policies, procedures and situations in a multifaceted way and
possess strong problem-solving skills to develop innovative solutions to issues.
 Supervising: a unit, developing procedures, participate in program planning and analysis or
qualitative review to determine appropriate actions. Ensure that protocols are up to standard
and exceed guest's expectations.
 Labor Relations Credentials: Knowledgeable of laws and labor legislation for the convenience
of company needs.
 Training Design Credentials: training & development; skilledin developing individualized
plans to employees/company needs.
 Management: planning of strategies, programs development and devising a training strategy for
the organization. Management of financial, employee engagement, guest satisfaction plans and
actions for Food and Beverage areas.
 Monitoring and evaluation: employees progress through diverse systems and discussions with
supervisors to maintain the productivity level of employees.
 Costumer Service: Costumer service orientated, excellent interpersonal and communication
skills to lead, influence, and encourage others.
EDUCATION
METROPOLITAN UNIVERSITY, ANA G. MENDEZ UNIVERSITIES SYSTEM | San Juan, PR
Master in Business Administration (MBA), Human Resources (GPA. 4.00) 2016
METROPILITAN UNIVERSITY, ANA G. MENDEZ UNIVERSITIES SYSTEM | San Juan, PR
Bachelor of Arts – Psychology (GPA. 3.83)
Minor degree – Criminal Justice 2011
CURSES & SEMINARS
Labor Legislation | Methodology & Training Design | Human Resources Administration |
Organizational Behavior | Compensation & Benefits Design | Management
 Neuro-Marketing 11/2014 – 4 hours
 Branding: Marketing 2/2015 – 4 hours
 APA Writing 5/2015 – 4 hours
 Training & Development 7/2015 – 4 hours
 Motivation: Key of Engagement 10/2015 – 4 hours
PROFESSIONAL EXPERIENCE
WOW RESTAURANT GROUP | Ruth’s Chris Steak House | San Juan, PR 2015 – PRESENT
Manager
Protocols Fallowing and evaluating employee in their performance, recruiting,
training and organizational development. F & B procedures, inventory,
guest service, problem solving techniques, sensitive/ confidential
situation management. Limit time task managing.

2. HR Protocols Employees records, evaluation of sensitive cases, negotiation and labor
relations procedures implementation. Support coworkers, team work
motivation, handling difficult situations. Analysis of procedures and
protocols to improve labor relations.
PUERTO RICO OPEN| WOW Restaurant Group | Rio Grande, PR 2014, 2015, 2016
Food and Beverage Service Supervisor | Service Team Member
Assessments Supervising staff for guest service, food and beverage service for
private companies suites. Operation and procedures of food and
beverage private event such as: preparing suite food and beverage
area, coordinate food service area and bar.
Protocols Fallowing and evaluating staff, food and beverage and guest
satisfaction. Problem solving techniques, guest service development.
Manage of stressful situations, inventory, equipment. Coordinating
with chef, food and beverage manager and GM by guest requests;
development and satisfaction.
RESTAURANT OPERARTORS | Guaynabo, PR 2009 – 2013
Certified Trainer and Certified Service assistant Manager
Assessments Guest service, coordination and development of training in all matter.
Orientation, coordination and evaluation of trainees, employees in their
performance. Orientation, coordination and
evaluation of manager trainees in guest service area.
Protocols Fallowing and evaluation of employees of optimization progress plan
cases. Management work, inventory, open/close duties, problem
solving techniques, guest service development. Manage of
stressful situations. Administrative work.
Accomplishments Support employees to perform with excellence throughout their shift
by coaching, addressing questions/ concerns, and handling difficult
guest or employee situations. Earned excellent marks
from supervising staff for job performance, passion and commitment.
VOLUNTEER ENGAGEMENTS
Maria C. Osorio Elementary School – Assisting, coordinating recreation program, assisting in tutorial
for kinder garden children.
Community Service – Assist preparing and serving meals, clothes to the homeless, attending up to 65
people a day, every Monday.
AFFILIATIONS / DESIGNATIONS
President of Psychology Students Associations
Gainer of the Leadership Award, by the Metropolitan University in 2008, 2009 and 2010.