1. JORGE L. NAVA 3119 Shadowy Retreat Drive Stallings, NC 28104
jorgel.nava@gmail.com 704-756-3026
ENERGY & UTILITY OPERATIONS MANAGEMENT
LEADERSHIP & COMPLIANCE
Strategies and processes that improve the customer experience and ensure regulatory compliance
Champions development of data-driven strategies and executable processes that improve LDC operational efficiencies,
identify and mitigate risk and achieve cost savings. Oversees $1M+ budgets.
Elevates morale and motivates teams. Cross-collaborates to build and present persuasive business cases in team
leadership, analyst and trainer roles that gain organization-wide buy-in.
As PNG Ambassador, promotes natural gas benefits through presentations; employs skills acquired via PNG's COMPASS
Leadership Development Program to pay it forward through community partnerships.
AREAS OF EXPERTISE
Safety/Environmental/DOT Compliance Budget Management Pipeline Safety Regulations
Operator Qualifications Utility Field Operations Distribution Integrity Management Public Awareness
Damage Prevention Leak Management
UTILITIES CAREER OVERVIEW
Piedmont Natural Gas
2008–Present
OPERATIONS SUPERVISOR – FIELD CUSTOMER SERVICE
KEY ACHIEVEMENT: Grew CNG utilization rate from 0 to 85%, CLT’s highest, and elevated low morale via team building
activities, professional development and advocacy aimed at elevating corporate perception.
o Oversee $1.3M budget. Lead team of 15 union-affiliated Field Customer Service Reps across Central Zone that respond
to non-payments and mandated meter inspections and painting.
o Spearhead training, coaching and transparent communications that ensure a safe and reliable work environment,
improve efficiencies and promote a culture of customer service and community relations.
SENIOR OPERATIONS PERFORMANCE ANALYST
KEY ACHIEVEMENT: Spearheaded launch of SharePoint site and dashboard used to access operations, customer service
and performance metrics that replaced ad-hoc, manual methods of data acquisition.
RISK, REPORTING & COMPLIANCE
o Built calculations instrumental to risk ranking as part of company’s first threat risk identification, classification and
mitigation strategy to comply with PHMSA’s DIMP requirements.
o Served as creator and author of DOT-mandated Annual Report. Collected and analyzed data instrumental in fulfilling
PHMSA and State Commission Safety Regulators regulations.
o Increased leak tracking accuracy 10%; earned auditor praise for strength of comprehensive leak grading, response and
reporting plan and analytics dashboard.
PROACTIVE LEADERSHIP
o Identified $85K in potential non-value add activity savings as part of Lean Six Sigma Green Belt project that analyzed
new meter set and service installation procedures.

2. JORGE L. NAVA jorgel.nava@gmail.com 704-756-3026 Page 2
PNG CAREER OVERVIEW CONTINUED
SENIOR OPERATIONS PERFORMANCE ANALYST Continued
o Mentored and trained junior Operations Performance team members. As Certified Ambassador, facilitate
presentations that promote natural gas benefits in the community.
PROCESS ANALYST – EQM PILOT
KEY ACHIEVEMENT: Forecasted $2M in savings and outlined customer experience transformation strategy that
contributed to company’s current best in class customer satisfaction ranking.
o Integral member of task force that conducted a deep-dive analysis of the customer experience leveraging Lean Six
Sigma and Project Management best practice methodologies.
o Built and presented compelling case that gained leadership buy-in for process changes including improved schedule
offerings and an increased mobile workforce.
o Facilitated cross-functional team of Customer Service, Service Scheduling and Technicians that documented processes,
identified gaps and designed maps and models of target procedures.
ASSOCIATE ENGINEERING GIS TECHNICIAN
KEY ACHIEVEMENT: Reduced mapping errors 30% and improved 811 database accuracy resulting in $45K annual savings;
success contributed to expanded enterprise GIS use and elevated department standing.
o Supported Pipeline integrity team with data analysis and query development; provided GIS data entry training.
o Authored comprehensive Business Requirements Document for Land base Project that assessed organizational health
and provided a requirements management baseline.
ADDITIONAL EXPERIENCE
SANBORN | IMAGERY TECHNICIAN II 2004 - 2008
KEY ACHIEVEMENT: Member of team that introduced ISO 9001 compliance procedures for this GIS solutions firm.
COMMUNITY & INDUSTRY ENGAGEMENT
SOUTHERN GAS ASSOCIATION | Spring Gas Conference PLANNING TEAM
KEY ACHIEVEMENT: Championed sessions by helping to lead and develop courses on Materials Management, Traceability,
& Contract Administration as well as Control Room Management.
CITIZEN SCHOOLS | TEACHER
KEY ACHIEVEMENT: Created a hands-on curriculum in partnership with low-income area middle school and community
featuring events that increase exposure to STEM career opportunities. Recognized with Presidential Service Award.
PROFESSIONAL DEVELOPMENT
Associate’s Certificate in Project Management | THE GEORGE WASHINGTON UNIVERSITY
Lean Six Sigma Green Belt | CYINTECH COMPASS Leadership Development Program | PNG
EDUCATION
B.S., Industrial Technology | EAST CAROLINA UNIVERSITY