Jonathan Chavez has over 10 years of experience in customer service and account management roles. He is currently a Centralized National Account Specialist at Newark Element 14 Richfield, OH where he manages customer quotes, orders, and inquiries. Prior to this role, he was a Defective Returns Specialist and Latin American and Caribbean Account Coordinator Specialist. He also has experience working in sales and production roles at Crest Bakery Akron, OH and IAC Co. Jonathan is bilingual in English and Spanish and proficient in Microsoft Office, Siebel CRM, and BPCS systems. He graduated from Wauseon High School in 2005.

1. Jonathan D. Chavez
(419) 300-6137
neneco87@hotmail.com
2388 14th
StreetCuyahogaFallsOH 44223
Experience:
Newark Element 14 Richfield, OH (April 2013-Perent)
Centralized National Account Specialist (June, 2016- Present)
o Effectively manage customer quotes, eProcurement orders and serviceinquiries within theCNAS
segment by providingaccurate& rapid turnaround on customer portal quotes, orders .
o PO/ contractreview (terms & conditions,quality clauses,DFAR& FAR & counterfeit risk
mitigation)
o Manage customer Bill of Materials requests
o Process orders from EDI, eProc, Web pull-downs & National Account mailbox
Defective Returns Specialist (November, 2014 – June 2016)
o Process all newdefective requests and communicate updates to the customer, sales
representative and vendor.
o Providethe customer with a resolution on a timely manner.
o Maintain a good relationship with over 300 vendors and followtheir guidelines and requirements
to be ableto process the defective requests.
Latin American and Caribbean Account Coordinator Specialist (April 2014 - Present)
o Process customers' requests and orders and send them through rightchannels.
o Facilitateinternal and external communications often makinguse of translatingskills
o Providelegendary customer experience in order to increasefuture sales traffic.
o Problem solvingwith the ability to offer one-touch resolution.
o Process BillingAdjustment request and accrued data and order entry.
Crest Bakery Akron, OH (2012- April2013)
Sales Office Assistant (November 2012-April 2013)
o Balanced all monetary transactions atthe end of shift.
o Keep inventory accuracy of all raw materials and work-in-process.
o Keep payroll information up to date on system.
IAC Co. 2005-2012 Wauseon, OH
Molds Material Tech/Group Leader (September2010- November 2012)
o Process Colors and material changes to an injection moldingpress and make surethe press has the
necessary material to finish the production cycle.
o Help supervisor with the paperwork of each press atthe end of the shift,and help press operators
with any problem or question regardingsafety or quality questions.
Material Handler (June 2005- September 2010)
o Providean inventory report to linesupervisor with on stock components at the beginning and end of
the shiftto make sure the production schedulewill bemeet.
o Locate materials on the shelves and make surethe inventory is correctbefore taking rawmaterial to
the linefor production.
o Support the Materials Management Team to maintain inventories up to date.
Special Skills:
o Speaks/Writes Fluent Spanish English.
o Expert knowledge in Siebel CRM system and BPCS programs.
o ProficientusingMicrosoftWindows Programs (Word,Excel and Power Point)
o Process Improving, Problem Solving,ExcellentBusiness Decision Making
Education:
Wauseon High School, Wauseon Ohio, May, 2005