1. Jonathan Carr
Cell: (408) 316-4478 Email: joncarr15@gmail.com
https://www.linkedin.com/in/joncarr15
Summary
Over 6 years of IT experience working in healthcare and security environments where 24x7 up time is
required. Worked to develop, implement, and support diverse IT Infrastructures utilizing economical and
time-effective solutions. Posses a strong combination of customer support skills and technical abilities
allowing me the capacity to quickly and effectively recognize and resolve current or potential issues.
Technical Skills
Operating Systems:
Windows desktop: 95, NT, 98, 2000, ME, XP, Vista, 7, 8
Windows Server: 2000, 2003, 2008
Other: Linux, iOS (both Cisco and Apple), OS X, Android, Blackberry OS
Hardware: Dell laptop and desktop repair certified, Dell PowerEdge rack servers, Cisco Catalyst routers
and switches, Cisco PIX Firewall, Cisco VOIP phones, Nortel analog phones
Software: Active Directory, Exchange, Microsoft Office, Citrix XenApp, VMware, Oracle VirtualBox, BMC
Remedy, BES, Good for Enterprise, IBM TAM-E SSO, Imprivata, VNC, LogMe in, TeamViewer, Websense,
McAfee EPO, Mailgate, Marimba, Juniper VPN, Cisco VPN, Wireshark, MS MDT, Norton Ghost, McKesson
PFM/PMM, IBM iSeries, Quadramed QCPR, Cirius, ChartMaxx, SIS, One Source, MSSQL, MySQL, Bold
Manitou, ABM Phoenix, Sonitrol SonIP, Sonitrol SonNT, Videofied, IEI eMerge, S2 Netbox
Professional Experience
Dell Services – Redwood City, California 06/12 – Present
(Contracted to the Daughters of Charity Health System)
Technical Support Senior Analyst (06/12 – Present)
Administer Active Directory and Exchange environments for 6000+ users
Directly responsible for support of both workstation hardware and software for over 200+
users in business office environment including top-tier executives
Provide 24x7 on-call support for the Seton Medical Center supporting desktops, laptops,
WOWs (Workstation on Wheels), and any other IT related equipment
Engineer and deploy desktop images
Support of both enterprise and BYOD cell phones, tablets, and laptops using software such as
BES and Good for Enterprise
Maintain Printer, Fax, Copier, and MFPs
Assist network team with support of local servers, network, and telecommunication equipment
Research, recommend, and implement new or improved software and hardware applications
in an effort to stay up to date with current technologies
2. Jonathan Carr
Cell: (408) 316-4478 Email: joncarr15@gmail.com
https://www.linkedin.com/in/joncarr15
Sonitrol/ Pacific West Security – San Jose, California 04/06 – 06/12
Network Systems Technician (10/08 – 06/12)
Administered Active Directory and Exchange environments
Supported both the hardware and software relating to servers, networking, workstations, and
telecommunications devices including Cisco VOIP, cell phones and tablets
Configured and maintained network infrastructure appliances including Cisco switches, routers
and firewall
Queried, and manipulated, and maintained SQL databases containing sensitive alarm
information
Accompanied sales team as the SME for all IP based alarm systems
Researched and presented new or improved software and hardware applications to
managements and/or customers decision makers for infrastructure improvement
Worked with customers and alarm operators and technicians on escalated alarm
system support issues
Lead Operator and Alarm Programmer (04/06 – 10/08)
Supervised day shift alarm operators and ensured completion of daily tasks assigned to team
Worked with the installation technicians to set up and configuring the alarm system backend
Troubleshot and diagnosed alarm panel, and alarm system errors or issues
Trained fellow alarm operators how to program and troubleshoot the alarm systems
Education and Training
Working towards BS in Computer Science • De Anza College – Cupertino, CA
Robotics and Electronics • Central County Occupational Center – San Jose,CA
Information Technology/General Education • Oak Grove High School – San Jose,CA