Presentation to the International Society of Knowledge Organisation (ISKO) at City University, London in November 2014. Looking at the impact of mobile devices on knowledge sharing and the design of systems

1. Bring your own… everything!
The impact of modern technology on knowledge
sharing and the design of systems
Sharon Richardson
Joining Dots
@joiningdots
www.joiningdots.com

2. ReadMe.First
This presentation was delivered on 5th November 2014 for the International
Society for Knowledge Organization (ISKO) at an event hosted by the
Department of Library and Information Science at City University, London
The event was looking at the impact of mobile devices on learning and
knowledge organisation - http://www.iskouk.org/events/mobileKO_Nov_2014.htm
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3. Who am I?
Observer of the possibilities created when
people, information and technology collide
20+ years industry experience
Focused on knowledge-centric solutions
Variety of roles: client, vendor, consultant
Currently an independent advisor in digital workspaces
… and post-grad student at UCL researching smart cities

4. The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems

5. Mobile Economic Time

6. Increasing Availability
06 . . 09 . . 12 . . 15 . . 18
= unaware of need to act
Mobile notifications enable you to react
and adapt to unplanned situations

7. Flattening Hierarchies
Standard Decision Processes Flexible Decision Guidelines
You can’t speed up decisions if you
always need permission to act

8. Learning by Doing

9. Simplicity trumps Features
4
mins
5
days
2
wks
3
mths
5
mths
Source: Given Tablets, Ethiopian Children Teach Themselves
http://www.technologyreview.com/news/506466/given-tablets-but-no-teachers-ethiopian-children-teach-themselves/

10. Employment Shifts
35% of US workers today are “contingent” -
freelance, temporary, part-time, contractors
70% of US workers report that they are not
engaged at work
The next generation is expected to change
careers at least 10 times before the age of
40
Source: What The Future of Work Looks Like - Fortune Magazine, May 2014
http://fortune.com/2014/05/29/what-the-future-of-work-looks-like/

11. Self-organising Networks

12. Having a stake in the outcome
“Find one video game that is not about learning”
- Dr Keith Devlin, Stanford University

13. Behavioural Trends
Interactions taking place
anytime, anywhere bypass
controlled decisions
Simplicity democratises
access to information and
provides easier learning
Self-organising networks
can outperform traditional
decision hierarchies

14. The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems

15. The landscape has changed
Source: http://www.go-gulf.com/60seconds.jpg

16. “Bring your own device”
Online Services
Enterprise Systems

17. “Bring your own network”

18. “Bring your own identity”
“42% of users update their profile
regularly on LinkedIn”
- Gartner CIO Symposium, 2013

19. “Bring your own apps”
“By 2020, enterprises and governments will fail to protect 75% of
sensitive data, will declassify and grant broad/public access to it”
- Gartner CIO Symposium, 2013

20. Redefining Productivity

21. “Bring your own… everything”

22. The Rise of Virtual Personal Assistants
Respond Notify Adapt

23. How Disruptive?
Mainframe vs PC
PC vs Mobile

24. The Agenda
Trends in behavioural
change driven by mobile
technology
The impact of behavioural
change on technology in
the workplace
Considerations for the
design of knowledge
systems

25. Employee Engagement

26. Which identity?
‘Business’ Me ‘Consumer’ Me
• Communicates digitally
via email
• Uses half a dozen ageing
desktop applications
• Sits through meetings
• Ignores the intranet
• Communicates digitally
via social media
• Uses 40+ mobile apps,
frequently updated
• Participates in meet-ups
• Loves the Internet
Anxiety occurs when people try to do
today’s jobs with yesterday’s tools
- Herbert Marshall McLuhan (d. 1980)

27. ICT Challenges

28. Shifting Expectations
“We didn’t want Support getting blamed for remote
wiping somebody’s family photos”
- Mike Newton, Global Finance, Barclays

29. Office Layout

30. Mobile in the Office
“60% of USA jobs are now non-routine,
up from 45% in 1975”
- Gartner CIO Symposium, 2014

31. Improving Knowledge Flows
Per Employee Before After
Square footage 212 156
Furniture cost $9,100 $4,900
Hours lost to noise 32.0 22.8
Email volume ↓ 50%
Time looking for meeting rooms ↓ 16%
Overall satisfaction with workspace 34% 64%
Source: Eli Lilly’s High-Performance Office Space, Harvard Business Review
http://hbr.org/2011/09/high-performance-office-space/ar/1

32. New Organisations?
Connected & Mobile with
Virtual Assistance
= Amplified Individuals

33. Bring your own… everything!
The impact of modern technology on knowledge
sharing and the design of systems
Sharon Richardson
Joining Dots
sharonr@joiningdots.com
www.joiningdots.com