Tower Training & Consulting provides business training, consulting, and language courses. They offer courses in areas like business skills, human resources, quality management, communication skills, and languages. Their services include tailored on-site training, consulting, coaching, and facilitation. They aim to help clients maintain competitiveness and improve employee skills through partnership and exposure to experienced trainers.

1.
TOWER TRAINING & CONSULTING
Introduction to
Tower Training & Consulting Sàrl
Presented by
John A. Frank, MPA
Managing Director

2. Why Tower?
We can help you with . . .
• ways to maintain your competitiveness.
• challenges to your people to constantly improve and develop their
knowledge and job skills.
• exposure of your key people to trainers with a wealth of real business
experience.
• a consultative approach to training through partnership.
• improvements in communication skills to create and maintain good internal
and external relationships.
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3. Why Tower?
We can offer you . . .
• the advantages of a local company of high quality and international focus.
• exposure to the latest developments in new management thinking.
• maximum value for your training and consulting budget.
• reduction of your training expenses under Luxembourg law (modified 22 Jun 99)
concerning governmental incentives related to training of employees.
• the following products and services designed to meet the requirements for change
for management and employees alike.
▪ Business Skills Training ▪ 4G Business Solutions
▪ Coaching and Consulting ▪ Language and Communication Skills
Train and Grow with TOWER!
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4. How We Work
We promise satisfaction in all our work
• Guarantee - the best possible quality of training and consulting services
• Nondisclosure Agreement - we respect your proprietary information
• Lodging and Subsistence - no charge for lodging and meals within Luxembourg
• Pre-work - no charge for pre-meetings and discussions
• Language Training Pre-Course Student Skill Level Evaluation - to verify skill levels
• Training Venue and Course Materials - we can handle all arrangements
• Attendance Records - records are always maintained for each class or session
• Training Certificate - provided for all business skills courses
• Financial Incentives - in accordance with Luxembourg Law (modified 22 Jun 99)
• Follow-up - exit briefing upon completion of each delivery
• Help Available - we remain accessible for additional questions for 6-months after each event
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5. Introduction
The Business Situation is Changing
BACKGROUND
 During the last few decades the English language has shown an upward
trend as the primary communication language in the international
business and political worlds. The enlargement of the European Union
has accelerated this trend.
 Most Companies and International Institutions deal in the global market.
To provide good service, a common and understandable communication
is a necessity. In addition, many Companies report to English speaking
Corporate Headquarters.
 Professional Documentation, International Advertising and Websites are
mostly in English.
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6. Introduction
Why are We Here?
FILL THE GAP
 Tower Training & Consulting saw that within Luxembourg there was no
business training and consulting organisation that specialized in the English
Language. The Company took the opportunity to provide this service to the
Luxembourg business community.
 Not only the English language itself, but also styles of Leadership and
Management in the English speaking business world are part of the
scenario. This includes speaking with staff and customers, attending
meetings, giving presentations, etc.
TTC provides specific Training, Coaching and Consulting to meet these needs.
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7. English - The Common Denominator!
May we speak English?
Yes, of course!
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8. Courses
TRAINING COURSES
 Tailored Courses
We can tailor any of our Courses to your particular needs.
 Location
We can provide Courses at your facility, in our office or at
any other location you prefer (Hotel, Conference room, etc.).
 Level
The same course can be tailored to different staff levels or
departments (e.g. Management, Administration staff, etc.).
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9. Courses
OUR TRAINING COURSES
 Sample Business Skills Training
Assertiveness Skills
Change Management
Stress Management
Emotional Intelligence
Effective Leadership
Finance Workshop
Negotiating Skills
Key Performance Management
Professional Project Management
Team Building Skills for Leaders
Time Management
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10. Courses
OUR TRAINING COURSES (Continued)
 Human Resources Skills
Recruitment Interview Skills
Self-Motivation Skills
Train the Trainer
 Quality Management
Conducting Internal Audits
Measuring Customer Satisfaction
ISO Implementation and Assessment
 Communication Skills
Effective Presentation Skills
Internal Communications
Professional Report Writing
Public Speaking
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11. Courses
LANGUAGE COURSES
 English Training
Elementary, Intermediate and Advanced Business English,
‘One to One’ or Group Formats including 2-Hour Mini Modules,
as well as Intensive Training for Executives and Key Staff
 French, German, Spanish and Italian
Elementary, Intermediate, Discussion Level
 Luxembourgish Language Courses*
Beginner and Advanced
 Spanish or Italian Semi-Intensive Training for Travelers
*Luxembourgish courses funded by the Luxembourg Government
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12. Tailored Courses
YOUR COURSE
Made To Measure
 If we do not have a course already
prepared for your needs – please ask
us for a quotation.
 We will prepare a proposal to meet
your wishes.
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13. Public Courses
Company teams study their options during ‘Finance Workshop’
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14. Services Provided
What Else does Tower Do?
CONSULTING AND FACILITATING
 Consulting and Coaching Services
Senior Level Coaching, Change Management, Training Needs
Assessment, Project Management, Balanced Scorecard,
Quality Assurance and ISO 9001/2000 Review.
 4G Business Solutions
“One-Stop” Shop for tactical positioning, leader coaching and
company or team facilitation for today’s busy executives and
management teams.
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15. Consulting
OUR CONSULTING SERVICES
 Executive Coaching and Mentoring
 Assistance with Managing Situational Changes
 Balanced Scorecard Implementation
 Project Management Assistance
 Customer Service Review and Assistance
 Rescue Management
 Planning and Conducting of Internal Audits
 Temporary Loan of Skilled Managers or Technical Staff
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16. Tower Leadership Facilitation
“The Power of Alignment”
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17. The Power of Alignment
STAYING CENTERED – BALANCE AND FOCUS
Goal: Full Alignment
Strategy
We facilitate Team Change We help identify Strategies
Processes Customers
We teach Business Skills We coach Leaders
People
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18. Facilitators
WHO WILL HELP YOU!
OUR CONSULTANTS AND TRAINERS
 Our staff come from a wide cross-section of manufacturing and service
industries and have many years experience teaching in the international
environment.
 We have consultants and trainers from International Institutions with
experience in dealing with multicultural affairs, meetings, conferences
and consultations.
 Although we specialize in training in the English language, we have many
multi-lingual associates.
 Their specialties range from high level knowledge in Project Management
and Leadership Skills to Engineering and Quality Assurance.
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19. 2-Hour Public Seminars
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20. 2-Hour ‘In-House’ Mini Training Modules
SAMPLE TOPICS
Active Listening Developing Your Career Motivation
Anger Control Emotional Intelligence Negotiation Skills
Appraising People Empowerment Networking with People
Assertive Communications Facilitation Skills Participating in Meetings
Body Language Health and Fitness Personal Development Planning
Brain Storming Techniques Handling Complaints Personal Wealth Management
Coaching Skills Handling Difficult Situations Problem Solving
Composing Effective E-mails Hiring Smart Questioning Skills
Controlling Negative Thoughts Leadership versus Management Risk Management
Corporate Lifestyle Solutions Leading Successful Meetings Stress Management
Creating Rapport Letter Writing Telephone Communications
Creative Thinking Making Presentations Virtual Teams
Cross Cultural Communications Managing Conflict Work Hard and Go Home on Time
Customer Satisfaction Managing Diversity Writing Reports
Delegation or “How to let go!” Intro to Mind Mapping
Let us have your ideas!
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21. Tower Training = One-Stop Business Solutions
4G BUSINESS SOLUTIONS
Coaching Consulting Bus. Skills Soft-Skills Language
Training Training Courses
Strategic Positioning
Change Management
Staff Orientation & Training
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22. HOW TO CONTACT US
 Internet: http://www.ttc.lu
 Telephone: +352 - 26 27 05 39
 Facsimile: +352 - 26 27 05 49
 E-mail: formationcontinue@ttc.lu and info@ttc.lu
 Address: 9, rue Pierre Federspiel, L1512 Luxembourg
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23. Thanks for your attention!
TOWER
TRAINING &
CONSULTING S.à r.l.
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