J O H N Z A N E L L A
Experienced customer support associate seeks an investment associate position opportunity with a
progressive, goal-oriented company where I can leverage and develop my skills in contribution to the overall
success of the organization. I am an honest hardworking individual who adapts quickly to changing
environments and initiatives; a flexible team player committed to achieving the highest level of professional
and personal excellence.
Boehringer Ingelheim, Ridgefield, CT Coordinator April 2014 – April 2016
Expedite and provide solutions and analysis to customer needs including orders, products,
pricing, logistics, and generation of reports.
Process pharmaceutical commercial and free goods orders in SAP for animal health division;
coordinate special deal orders with and for customers.
Manage product recalls, expired product returns processing and issue related debits/credits.
Manage and headed the transition of outdated product returns vendors which included: creating
new processes and reports, resolving any and all issues from internal or external.
Compile and distribute multiple operational reports through Microsoft Access (backordered
products, allocated products, open orders, etc.).
Contribute to the consolidation and optimization of the free goods and new practice plan forms for
easier use, updating them for outsource vendor.
Effective self-directed teamwork in the development of plans and strategies designed to solve
problems, increase efficiencies, and accomplish individual goals.
Manage the day to day activity for both BIVI’s largest Swine and Pet product accounts which
include order processing, deduction research, and general account maintenance.
Provide support to both the animal and human health operating unit teams.
M Cubed Technologies, Monroe, CT Associate June 2011 – Sept. 2012
Tracked and maintained inventory reports (damaged product, shortages/overages, etc.).
Conduct visual and mechanical inspections in accordance with published inspection instructions.
Documenting non-conformances detected during inspection.
Entered, organized and submitted all data and reports via Excel.
Western Connecticut State University, Danbury, CT December 2016
Bachelor of Business Administration
Major - Finance GPA: 3.3
Dean’s List: 2015 - 2016
Finance Club - Managed $1M portfolio on Stocktrak for a 26.54% return
Prepared written reports and presentations including: Discounted Cash Flow, Dividend Discount, Price
Ratio and EV/EBITDA
Proficient in: SAP, Microsoft Office, AS400
Knowledge In: Forex Markets, Stock Markets
Relevant Courses: Macroeconomics, Microeconomics, Contemporary Domestic Economic Issues,
Financial Management, Money, Banking and Capital Markets, Fixed Income Securities, Financial Decision
Models, Investment Analysis & Portfolio Management, and Financial Engineering
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