1. John Tzanetakis 30 Woodville Avenue, Toronto, Ontario M4K 2J6
jtiphone@rogers.com • Cellular 416-568-6115
Summary
IT professional with over two decades of experience in Business and Systems Analysis & Development,
Team Leadership, Architecture, Systems Training and Development on multiple Platforms.
Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide
innovative solutions that reside well within clients' financial and time frameworks.
Designed and effected numerous live implementations completed on time and on budget.
Professional strengths include:
• Business Analysis • System Analysis & Design • Team Leadership
• Application Development • Process Improvements • Issue Resolution
• Risk Analysis/Justifications • Technical Specifications • Client Relationship
• End-User Training • Critical Problem-solving • Interpersonal Communications
Qualification Highlights
• Expert in business process engineering and software development life cycle, including analysis,
design, development, testing and implementation of software applications.
• Agile and Waterfall development frameworks and supporting tools (ex. JIRA)
• Out of the box thinking: Innovative beyond existing practices and mindsets.
• A leader: Actively seeks leadership roles.
• Ability to communicate effectively to clarify complex and sensitive information.
• Multi-tasking, organizational talent; time-management.
• Can cooperate with diverse professionals.
• Determine operational objectives by studying business functions; gathering information; evaluating
output requirements and formats.
• Completed major product releases, meeting very aggressive, externally committed schedules and
budgets.
• Manage and direct team activities related to development and presentation of reports and briefings,
as well as review of analytical data and technical documentation.
• Strong team player, with ability to work both in teams and individually.
• Act as liaison between International Business Partner points of contact and offshore development
representatives to facilitate effective task management.
• Test and certify software, systems, and equipment to ensure compliance with and adherence to
Project Governance, Governmental, Organizational, and Contractual Specifications.
• Maintain, and remain knowledgeable of latest technological advancements, as well as develop and
integrate quality control processes, continually meeting corporate objectives and resulting in highest
levels of client satisfaction.
• Perform task analysis and research, interview, document, outline, and create workshop content using
PowerPoint presentations.

2. Experience
The Bank of Nova Scotia (Scotiabank)
June 2011 – Present
Senior Business Systems Analyst (Contract)
Roles/Responsibilities
• Independently support the implementation of business applications to resolve complex, multi-
faceted problems to meet the business needs of the assigned Lines of Business, by applying
financial and technological knowledge to the design of methodologies, models, and systems
solutions.
• Involved in rapid prototyping, with requirements and solutions developed on an iterative basis that
provides interim deliverables (i.e. Agile, Rapid Lab) until a final production solution is created.
This includes conducting research and analysis, accurately and clearly defining user
requirements and processes, and liaising with the users.
• Provide System Requirement Specifications and Functional Design Documents. This includes
analyzing and gathering business requirements to create functional specifications, process flows,
use cases and other documentation (EDD – External Design Document).
• Manage multiple small projects and lead specific sections of large projects to implement technical
solutions to business problems. This involves contributing to detailed project plans, monitoring
progress against planned objectives, and securing consensus and co-operation from users and
senior management.
• Lead and participate in the systems implementation process by defining system enhancements,
business requirements and processes, assisting with the development of test strategies and test
cases, performing testing, defining user procedures and workflows, developing conversion and
implementation strategies, verifying conversion, providing user documentation, providing user
training, and providing post-implementation support.
• Provide business support, including new and existing product and deal structuring, ad hoc
queries, user training, and assisting with the design and implementation of systems
enhancements.
• Responsible for ensuring that management is kept informed and that problems and issues are
escalated appropriately.
• Continually acquire knowledge of the Division's business strategies and policies, risk
management practices and methodologies, product offerings, regulatory/audit requirements, Back
Office processes, and rapidly changing technology to be able to provide effective business
solutions and services to the end user business lines.
• Interact with architects and technical leads to convey the possible interface of the software.
• Interact with the development team.
• Create test cases and test scripts.
Projects include: AML (Anti-Money Laundering) Name Scanning, Loyalty Credit Card Rewards programs
(New VISA and AMEX products), Paperless Statements, Brand development, CDIC, Tax Receipts &
Operational Efficiency Projects.
Technical Environment: Mid-Tier Web Applications and Host (IMS, DB2, etc.).

3. CIBC
Feb 2011 – June 2011
Senior Business Systems Analyst (Contract)
Roles/Responsibilities
• Develop the Solution Requirements for the various components of the new Platform for the RFP
Process:
 Image Capture – Paper & Electronic
 Image Exchange
 Data Perfection
 Balancing and Settlement
• Interact with the business clients to understand the requirements
• Interact with architects and technical leads to convey the possible interface of the software
• Interact with the development team
Beacon Program Project
The project involved the rebuilding of the Cheque and Remittance Functional Areas, which included the
CPCS Replacement and Proof Elimination. The initial requirement was to provide Corporate Services with
Solution Requirements for the RFP process. Once the vendor had been selected, the detail Solution
Requirements will follow and the eventual deployment of the new Platform.
TD Waterhouse (contract with CGI)
Aug 2010 – Feb 2011
Business Systems Analyst (Contract)
WCP (Wealth Core Program)
The Wealth Core Program (WCP) Project was to take the many books of record systems that currently
run the Wealth Business and migrate to a single integrated platform, which will support all Wealth Core
and Businesses. This will allow better automation and support for many potential products.
Roles/Responsibilities
• Decompose complex applications within the Wealth Sub-Programs for new development projects
and enhancements to legacy systems. This includes analyzing business requirements to create
functional specifications, process flows, use cases and other documentation (SRS – System
Requirements Specification, SDS – System Design Specification)
• Interact with the business clients to understand the requirements
• Interact with architects and technical leads to convey the possible interface of the software
• Interact/guide the development team
• Interact with system testing team
• Contribute to the advancement of enterprise capabilities in system analysis and design domains
• Review and decompose source code (Cobol, RPG, C, SQL, etc.)
List of Significant Projects:
• TDWIS Compensation

4.  This Application involves several systems in the treatment of client accounts managed by
an Introducing Broker (IB) or an Investment Counsellor (IC) with respect to fees,
commissions and other charges. One of the key reports ‘Schedule E’ (the dividing of
fees, commissions and charges between the IB’s and the bank) to be automated from the
current partially manual process. This also included Transaction Commissions, Interest
charges and Mutual Fund Trailer fees.
• Monthly Client Statements
 Decomposed the current monthly statements application for DB, FP, PIA, IS, and PB.
Involves 3rd
party vendors for composition, printing and mail/merge.
• Cash Requirement Analysis
 Provide a facility for WM Finance to monitor the firm’s daily cash requirements by
generating specific Cash Requirements Analysis reports and the Finance IIROC
Compliance reports
• Evaluation – Credit & Risk
 This new Evaluation of Credit and Risk application to provide a Facility for the Credit &
Risk group to access and monitor credit and risk reports of client accounts by the
Credit/Risk, Compliance, Audit and Finance Departments. Some of the other functional
requirements from this sub-process related to Margin, EOD Credit & Regulatory
Reporting, Cash/Plan/Margin Account Monitoring, Concentration/Portfolio Monitoring and
Option Account (daily and expiring) monitoring.
A few of the relevant type reports (over 100+) are:
1. Margin Out of Order Accounts
2. Options (Uncovered / Leveraged)
3. Top Borrowers for DB, IB & IS
• FX (Foreign Exchange) Calculations
 Application to provide the users (DB, PIA) a process to submit cash foreign exchange
conversions
 Provide a service for Washing Automation of FX Trades
American Express
Feb 2009 – Aug 2010
Business Systems Analyst / Solutions Architect (Contract)
• Responsible for the technical direction of platforms/applications within the Canadian and Latin
American portfolios, providing consulting expertise, leveraging business and technical knowledge
to support business strategies and deliver business value.
• Prepare Conceptual Design documents that provide the Scope and Estimate of the Change
Request raised by the Business Partner. There is a numerical estimate that is entered into an
access database (“estimator tool”) up to the point of UAT. The High Level Estimate is an informal
sizing in form of an email with the list of assumptions, High Level approach and estimates while
the Conceptual Design document lists the assumptions, proposed solutions and sizing
• Engaged and involved in all phases of the project and provide support through the Program
Governance Board (PGB) process.
• Follow the Solutions Delivery Framework project paths
• Provide ad hoc reports via SQL queries
• Play an integral role in building and enhancing the infrastructure required to support the platforms
or set of applications in terms of robustness, scalability, availability and efficiency.
• Works with Technical and Business Architects to ensure developments support the business and
IT strategic plan.

5. • Perform as a high-level, technical subject matter expert for the platform/applications supported.
• Responsible for the technical direction of the platform/applications within the Canadian and Latin
American portfolios.
• Liaise with Clients, Project Management, Business Analysts, Subject Matter Experts,
Development Team, Implementation Support and Production Support
• Suggest changes to established methods and procedures, alternative solutions and new methods
to improve quality and increase productivity.
• Actively participate in the resolution of problems in the change management process.
• Responsibility for ensuring that the engineered environment meets the specification in terms of
business requirements, application design and infrastructure requirements, i.e. accountable for
the performance and efficiency of platforms/applications.
• Provides architectural governance, reviewing projects to ensure alignment to architectural and
technical strategy.
• Review estimates for software development and delivery to ensure quality and accuracy.
Computer Skills utilized on this project:
Mainframe: Cobol, IMS DB/DC, CICS, DB2 SQL/QMF/SPUFI, Syncsort, JCL, BDAM, VSAM, File-Aid,
ChangeMan, TSO/ISPF, SAS, Connect: Direct, Tumbleweed
Microsoft Tools: Word, Excel, PowerPoint, Visio
Symcor (Provider of business process outsourcing services for the financial services industry)
June 2006 – November 2008
Systems Analyst / Business Analyst (Contract)
• Analyze, design, code, test and debug new or existing software. Worked on all phases of
application systems analysis and programming activities and provided guidance and training to
less experienced staff.
• Developed Ad hoc SQL queries.
• Liaise with Clients, Project Management, Business Analysts, Subject Matter Experts,
Development Team, Implementation Support and Production Support staff to define technical
specifications, system scope and objectives
• Suggest changes to established methods and procedures, alternative solutions and new methods
to improve quality and increase productivity.
• Actively participate in the resolution of problems in the change management process.
• Maintain technical documentation including process workflow and error recovery procedures.
• Developed, executed and maintained unit/system test plans.
• Provide task estimates, scheduling, implementation and post implementation support.
• Experience dealing with 3rd party vendors/offshore
List of Significant Projects:
- TECP (Truncation and Electronic Cheque Presentment) Project
- Documented many process flows and provided knowledge transfer.
- RBC Charlotte (Bank of America Sort Pattern Changes)
- CUCO (Credit Union Central of Ontario) Related Projects
- TD Northbound Gateway
- BMO / HSBC Inbound Returns
- Bank of Nova Scotia Re-qualification Project of National Bank of Greece
Computer Skills utilized on this project:

6. Mainframe: CPCS, Cobol, DB2 SQL/QMF/SPUFI, Dfsort, JCL, BDAM, VSAM, File-Aid, ChangeMan,
TSO/ISPF, NDM, Connect: Direct, SDSF.
Microsoft Tools: Word, Excel, PowerPoint, Visio.
Other Server Applications/Languages: C, Lotus Notes, Service Centre, JIRA, NexGen, VCS, UltraEdit, Sort
Evaluator and Tablegen
Ministry of Community and Social Services
Dec 2005 – Apr 2006
Systems Analyst / Team Lead (Contract)
• Identify, analyze and resolve complex, operational issues and assist in root-cause analysis for
problems. Document resolutions in Remedy adhering to HSC and OCC best practices and
processes, such as Information Technology Service Management (ITSM).
• Develop work plans as required to facilitate the support of Releases and the knowledge transfer to
the appropriate OCC technical resources identifying deliverables, skills and training requirements.
Execute knowledge transfer to the appropriate OCC resources and conduct technical orientation
sessions in regards to SDMT mainframe infrastructure.
• Develop, analyze, recommend, document and implement options to improve SDMT batch processing.
• Analyze DB2 Environments for Performance and Storage.
• Developed Ad hoc reports using SAS & SQL queries.
• Assisted in the Testing of the AION 10.1 Upgrade
• Adhere to the OPS Quality Service Standards
Computer Skills utilized on this project:
SQL, DB2, COBOL, QMF, SPUFI, SAS, CICS, MVS JCL, TSO/ISPF, VSAM, CLIST, SPUFI, DB2/Worbench,
File-Aid, AION, SAR, SDSF, Remedy, Business Objects, CA7, Connect Direct, NDM, Visio, PKI,
BI Designer, PVCS Tracker, (Visual Age/Remote Debugger), Version Manager, VM Browser, MS Office Suite
(Word, Excel, PowerPoint, Visio, Access, Project), Erwin.
Accenture
June 2000 – Dec 2005
(Ministry of Community & Social Services (MCSS) - SDMT Project)
Business Systems Analyst / Knowledge Transfer Lead (Contract)
Business Transformation Project (BTP / SDMT)
The Business Transformation Project (BTP) was part of the larger government effort to transform the
delivery of social assistance into a more cost-effective system that is responsive to clients and
accountable to the taxpayers of Ontario. This Project is a re-design of the old CIMS systems (Mainframe)
into a 3-tier Platform (Back-End Mainframe, MS COM-TI Middle-Tier & Front-End HTML, Java & ASP).
I am known as an effective Team member and Leader with excellent communication skills. I have the
portable skills and ability to work in both a technical and business oriented role. During this project, I had
different roles depending on the phase. I started as a Developer/Analyst, then into a Team Leadership
role, to a Mentor and Knowledge Transfer Expert. I welcomed any challenge!
• Contributed to all aspects of a cutting-edge, multi-tier system.
• Developed batch and online modules (COBOL/DB2/CICS).
• Involved in every step of the System Development Lifecycle (SDLC).
• Consultant in Production problems and Release issues.

7. • Provided root-cause analysis to problems.
• Main Contact for On call Support (Batch overnight)
• Subject Matter Expert and had been providing Knowledge Transfer to the Ministry in order to
make the transition smoother.
• Team Leader for the ReportingLettersInterface Functionality and the Subject Matter Expert of all
the Financial Reconciliation Processes.
• Developed training Documentation/Manuals.
• Analyzing and Resolving Remedy Tickets.
• Provided an in-depth knowledge of the current system starting with the Data Model and Service
Requests.
• Provided time and cost estimates for new development.
• Assisted in Releases (Functional Designs, Detail Design Documents, Test Scripts, Coding).
• Worked in the Data Conversion Team, which converted the old Database (S2K) into the new DB2
Database. This involved the participation of the Information Service Branch (ISB) of the Ministry,
Accenture (Data Conversion & Front-End Pages) and Business Analysts.
• Resolved SIR’s (System Investigation Requests) after each phase had been implemented. Post-
Secondary Reports were sent to each Region (CMSM) to identify potential and confirmed
exceptions.
• Participated in the NCBS interface where I designed and developed the Monthly Jobs to identify
potential duplicate requests along with any Rejects.
• Designed/Developed and Implemented the Daily Extract Process for the City Of Toronto. I had an
active lead role in the whole Implementation of this Project. As a result of these Daily Extracts a
few other Regions (Ottawa, Peel, London and other municipalities) expressed interest and are
now receiving these daily extracts.
• Developed Spreadsheets and Visio diagrams to existing sub systems to allow the developers to
better understand and maintain the system.
• Assembly testing (Mock Runs) of the Daily Batch Runs via the CA7 Scheduler and identifying any
errors and resolving them or creating a SIR for any potential problems.
• Participated an active role in all Implementations and have provided on-site support for each
Wave.
Computer Skills utilized on this project:
SQL, DB2, COBOL, QMF, SPUFI, SAS, CICS, MVS JCL, TSO/ISPF, VSAM, CLIST, SPUFI,
DB2/Worbench, File-Aid, AION, SAR, SDSF, Remedy, Business Objects, CA7, Connect Direct, NDM,
Visio, PKI, BI Designer, PVCS Tracker, (Visual Age/Remote Debugger), Version Manager, VM Browser,
MS Office Suite (Microsoft Word, Excel, PowerPoint, Visio, Access, Project,), Erwin.
Rogers AT&T Wireless Services
Sep 1998 – June 2000
Systems Analyst (Contract)
Billing and Customer Support Area
• Technical Analysis Lead, preparing specifications and coding.
• Development & Support of existing systems.
• Ad hoc Reporting
• Projects completed were the Billing Reconciliation Project between the Cellware (Billing) and Tandem
(Switch), International Roaming & Area Code Split in Alberta.
• Limited exposure to Unix & Sybase

8. EDS (Xerox Account)
May 1998 – July 1998
Business Systems Analyst / Team Leader (Contract)
Supplies and Customer Services Area
• Worked on the Y2K project as a Team Leader on a compliance unit, which consisted of 2 major
applications (Supplies & Customer Services). I was responsible for the testing and the Implementation
of 350 modules.
• Involved in coding, debugging and testing of these modules along with assigning tasks to other
programmers (Cobol, IMS)
• Liaised with users and customers to make sure the regression and enhancement testing implemented
successfully.
Bell Canada
Sep 1997 – April 1998
Systems Analyst (Contract)
Business Edge Area
• Maintained and Developed Cobol/CICS/DB2 and SAS programs within the Business Edge Team
• Involved in the Area Code split for the city of Montreal that affected millions of phone lines and many
applications within BELL.
• Involved in the local competition & local number portability project.
• Program specifications, data flow diagrams and project planning were also part of my role.
TD Waterhouse
Nov 1996 – Sep 1997
Systems Analyst (Developer/Analyst) (Contract)
Consumer Brokerage Area
• Worked with the business units to develop and automate systems for various groups.
o Some of the high profile applications involved were
 The Toronto Stock Exchange (TSE) compliance reporting system
 Automation of TERM/GIC transfers within the Bank and the reporting of overseas
brokerage transactions.
• Developed & Maintained ad hoc and various statistical reports.

9. Workers’ Compensation Board of Ontario
1991 – 1996
Project Leader (Full Time)
Held positions from a Programmer/Analyst in the Application Development Area to a Project Leader in the
Systems Quality Assurance & Payment Services
• Worked on both PC & Mainframe platforms with online and batch systems. Duties consisted of the
automation of testing through a software package called TESTPRO. Automated the verification of
existing and new systems to be implemented into production.
• Developed the T5007 Statement of Benefit System that consists of both Online and Batch systems
written in Cobol/CICS.
• Responsible for the preparation of specifications, system design and work flow diagrams for junior staff.
• Developed applications in COBOL, CICS, DB2 and the use of logical views in SUPRA.
• Involved in the Survivors Benefit System that is written in MANTIS.
TD Bank
1988 – 1991
Sr. Programmer Analyst (Full Time)
Systems Research & Development (Personal Deposit Accounts)
• Coding specifications and unit testing of structured programming.
• Programming in COBOL, DB2, and IMS DB/DC.
• Involved in the development of online full screen applications using MFS and TELON, and the update
of IMS & DB2 Database files. In this project I was part of the team that converted the current online
transactions to the 4700 full screen transactions. This involved the development of new online
programs written in IMS Cobol and DB2.
• Another application worked on was the Automatic update of online balances for the Green Machine
(ATM).
Wellington Insurance
Jan 1988 – Oct 1988
Programmer Analyst (Full Time)
• Programming in COBOL and SAS
Education
Seneca College of Applied Arts & Technology, 1987
Computer Programming/Analysis 3 year Diploma
York University, Toronto
Administrative Studies courses
Study Areas: International Business/Marketing, Accounting, Economics,
Public Administration, Management CASE studies, Strategic Planning & Finance
Seneca College, Toronto
Continuing Education Courses:
Java Programming, C++ Programming, Oracle PL/SQL, Oracle Developer 2000

10. Workers’ Compensation Board of Ontario
1991 – 1996
Project Leader (Full Time)
Held positions from a Programmer/Analyst in the Application Development Area to a Project Leader in the
Systems Quality Assurance & Payment Services
• Worked on both PC & Mainframe platforms with online and batch systems. Duties consisted of the
automation of testing through a software package called TESTPRO. Automated the verification of
existing and new systems to be implemented into production.
• Developed the T5007 Statement of Benefit System that consists of both Online and Batch systems
written in Cobol/CICS.
• Responsible for the preparation of specifications, system design and work flow diagrams for junior staff.
• Developed applications in COBOL, CICS, DB2 and the use of logical views in SUPRA.
• Involved in the Survivors Benefit System that is written in MANTIS.
TD Bank
1988 – 1991
Sr. Programmer Analyst (Full Time)
Systems Research & Development (Personal Deposit Accounts)
• Coding specifications and unit testing of structured programming.
• Programming in COBOL, DB2, and IMS DB/DC.
• Involved in the development of online full screen applications using MFS and TELON, and the update
of IMS & DB2 Database files. In this project I was part of the team that converted the current online
transactions to the 4700 full screen transactions. This involved the development of new online
programs written in IMS Cobol and DB2.
• Another application worked on was the Automatic update of online balances for the Green Machine
(ATM).
Wellington Insurance
Jan 1988 – Oct 1988
Programmer Analyst (Full Time)
• Programming in COBOL and SAS
Education
Seneca College of Applied Arts & Technology, 1987
Computer Programming/Analysis 3 year Diploma
York University, Toronto
Administrative Studies courses
Study Areas: International Business/Marketing, Accounting, Economics,
Public Administration, Management CASE studies, Strategic Planning & Finance
Seneca College, Toronto
Continuing Education Courses:
Java Programming, C++ Programming, Oracle PL/SQL, Oracle Developer 2000