1. JOHN LAWRENCE PEARCY
14/40 Hilly Street  Mortlake, NSW 2137  Mob 0403 190 380  johnlpearcy@outlook.com
Citizenship: Australia and UK
PROJECT MANAGER
Project Management  Consulting  Vendor Management
Talented, results-producing Project Professional with a proven record of accomplishment in support of business
goals and objectives. My career includes all aspects of ICT (Information and Communications Technology) with 17
years of Experience. I am certified with full PRINCE2 Practitioner qualification. My Professional Strengths include:
 Project Management  Change Management
 Contract and Proposal
Management
 Managed Services
 Transitions  Service Desks
 Billing  Operations and Support
 Cloud-based Services  Service Agreements
 Networks  Testing/PVT/UAT
 Experience 
I have managed the implementation of Information and Communications Technology (ICT) infrastructure and
Information Systems (IS) in a variety of Voice and Data solutions for customers.
 LAN  WAN
 VoIP  Unified Comms
 IP/Internet  VPN
 Smart Phones - IOS, Android  Fixed Voice
 CPE  Comms rooms
 Desktop  Backup/Storage
 Cabling  Data Centres
 Mobile Device Management  Google Device Management
WORK HISTORY
SENIORPROJECT MANAGER, September 2011 – Present
Fujitsu Australia Ltd, Macquarie Park NSW
I am employed as a Senior Project Manager within the Professional Services group on a major Corporate Account,
for the supply of IT Products and Services to support End User Computing (EUC).
 Managed Services  Microsoft Products and Services
 Desktop Computing  Mobile Device Management

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 Storage and Servers  iPads and Tablets
 File and Print Server Support  Software Packaging, Test & Cert
 IP networks  Citrix
 Internet  Google Admin Console
 Cloud-based Services  Change Management
Projects
I am currently involved in two projects for the same customer – one is to enable Google ChromeBooks to connect
with the Customer’s Corporate Wireless Network. This involves the issuing of certificates from the CA server
which interfaces with a Google Admin Console (a form of Mobile Device Management).
The other project is to bring the Customer’s Citrix under Fujitsu support and use a F5 Load Balancer for login to
Citrix Services via a Web page URL which resolves to the F5 login page. Authentication occurs via AD. The end
devices are Windows devices, iPads, ChromeBooks, MacBooks.
My last project completed project was the set-up of an email hygiene system for a major client. Another recent
completed project, was to upgrade 1700 End User Computer (EUC) devices - laptops and desktops - from Win XP
to Win 8.1. This required the build of new machines, deployment of a new SOE, custom Application Packaging
and deployment, Asset Management recording, Active Directory update. This was done by Business Unit phases
over 4 months for a major Corporate Account.
The major project before that was to supply and implement Microsoft server infrastructure (Win 2008 R2 servers)
to replace Novell server infrastructure, in readiness for User and Data migration from Windows XP to a Windows 7
environment. This is for a major Corporate Account, and involved domestic (60) and international (61) sites. All
EUC devices were upgraded from Win XP to Win 7. This included set-up of Microsoft Active Directory and
Management Tools to manage and support the new enterprise solution.
Other EUC enablement initiatives that have been managed are follow-me print, BYOD,Office 365 and SharePoint
365 collaboration application. I have previously been involved in the preparation for roll-out of a new email
application (Office 365).
SENIORPROJECT MANAGER, October 2010 – June 2011
TELSTRA Professional Services, Sydney NSW
I was accountable for the delivery of services to Qantas within data network and voice environments. This
customer-facing role coordinated Design Team resources, Subject Matter Experts and other Telstra
implementation staff across Telstra Enterprise & Government, Network Enterprise Services, Service Operations
and Service Delivery.
The role was an escalation point for project staff and was accountable for the financial management, resource
management, delivery, reporting and governance across customer projects.
Idid receivecommendationsfrom both Qantasand Telstraformyworkin successfullyrelocating Qantasstaffand all
servicesforVoiceand Data(Dataservices,VoIP,Wi-Fi),including setting up newkiosk-based check-in facilities,to anew
terminal at CanberraAirport.Thenewterminal wasbuilt adjacent to theold terminal.
The time-framefor successful cut-overtothe new terminal wascrucial;thecut-overdate wasbrought forward
requiring detailedplanning andresourcemanagement,andit wasmet.

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Mylast project involved thetransition oftheTelstra Changeand IncidentManagementsystemsforQantasto anew
platform (Remedy v7),working with IBMto upgradetheirplatform (Maximo),and building anewinterfacebetween the
two.
TheIntegration Servicewould allowthebi-directional transmissionofincident and changerecordsbetween thetwo
systems.
PROJECT MANAGER, May 2009 – September 2010
NSW POLICE, Sydney and Parramatta NSW
I was managing the transition of the current NSW Police Radio Network to an IP Network Solution - Radio over
Internet Protocol (RoIP). The principle is the same as traditional VoIP; in this case Real-Time Radio Voice Traffic
can be translated to IP packets and distributed to and from Radio Communication Despatch Centres to Radio
Base Stations where is it translated to radio traffic for end users, i.e. a Police Officer or Team.
TheRadio networkwillalso need to integratein futureinto theGovernment Radio Network(GRN) which isshared by
otheragencies,i.e. Fire,Ambulance,CFA,and Helicopter.Radio Frequencyisan issueon theGovernmentRadio
network.
I was also The PM for the upgrade of a Genesys Work Force Management System for the handling of Triple 000
calls, i.e. Genesys enables automated call presentation to Communication Centre locations, resulting in quicker
pick-up time, and better usage of available resources. This project has now completed.
CONSULTANT/SENIOR PROJECT MANAGER, July 2008 – Nov 2008
MACQUARIE UNIVERSITY – ITS, North Ryde, NSW
I was employed as a Consultant/PM to manage replacement of the current PABX phone switch infrastructure with
a robust VoIP system for the whole Macquarie University campus (5500 ends). The ITS Project team were to
implement the new VoIP system alongside the existing analogue system and cut-over in phases. This included a
Contact Centre. The VoIP system leverages the ability to integrate all forms of communication (aka Unified
Communications), i.e. phone, remote connectivity, e-mail, voicemail, fax, “presence”.
I developed project plans and schedules and other project documentation using PRINCE 2 methodology. I
developed the scope and technical specification reflecting user and operation requirements which were included
in RFIand RFQ documentation that I created and issued, and reviewed responses from manufacturers and system
integrators. I developed a Tender Evaluation Methodology (TEM) which described the process to evaluate RFQ
responses.
SENIOR PROJECT MANAGER, January 2000 – July 2008
OPTUS – Optus Business, North Ryde, NSW
This role was the first point of contact for the customer regarding delivery of (in-scope) projects under Optus
contracts. I managed delivery from Pre-sales to support handover right through to first bill.
Technologypartnersmanaged in thisenvironmentincluded,but werenot restricted to thefollowing:
• DataProviders(e.g. NetStar,Cerulean,Hewlett Packard,Cisco).
• VoiceProviders(e.g. NEC,Touchbase,Nortel,Avaya,Cisco,Alcatel).

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• CarriageProviders (e.g.Optus,Telstra,UeComm).
• System Integrators(e.g. NSC,3D Networks,Dimension Data,Alphawest,KAZ,Integ,and IBM).
Some relocation/transition Projects I managed:
 Office relocation:CustomerING
Imanaged therelocation of100 stafffrom oneofficeto twootheroffices,onebeing anewlocation and theotheran
existing office.
Imanaged thefit-out at thenewsite,i.e.cabling to desks,Commsroom fit-out.,carriageprovision forVoiceand Data,
routerinstallation and PABX installation,patching ofdigital phones (TDM),cut-over,voiceand datatest.
Ialso managed theswitch configuration forIPphonesat theexisting site(IPphonesused here)
 VoIP Roll-out: Customer ING.
Imanaged theroll-out ofaVoIPsolution at themain headquarters347 KentSt.
Thiswork wasin conjunctionwith afloorfit-out,carried outbythecustomer,and LANand desktop upgradebeing
carried out byacustomer-engaged SI(KAZ). Thedesktop SIreported to meon thisoccasion.Iwasthen thefirst pointof
contact into thecustomerforall thingsconcerning voiceand dataand desktops.Thevoiceand datatraffic wascarried
between sitesbytheOptusOPInetwork.Thenetworkwasmanaged byOptus.TheLANenvironment wasmanaged by
theSI.
 “Deskbank” Network:CustomerWestpac.
A new networkwas provided for Westpac and itscustomers.Imanaged theprovision ofnewinfrastructurein theBank’s
Data Centres and Optus Data Centres as well as new core network links.
This solution focuses on transferring and supporting the NAT functionality inherently performed on the OPI Classic core
routersover to thenew Westpac DC (CE) routers.A new CErouterwas installed into each ofWestpac DataCentreswith
each CE routerterminating newOPI+ Ethernet accesslinksto Westpac’s“DirectConnectVPN”and “Dial VPN”domains,
enabling diversity and redundancy.
Thisproposed solutionalso includestheprovisioningofanewCErouterinto each ofthe2 OptusExpan Co-Lo DataCentres
where newDNSserverswere to behoused and hosted.EachoftheCEroutersterminated newsingleOPI+ Ethernet access
link from the “Direct Connect VPN” domain, enable DNS redundancy and geographical diversity
Thiswould result in therationalisation oftheexistingWANaccesslinks into Westpac’sDataCentresand at thesametime
simplifying presently the complex routing schemer, BGP together with OSPF. This work was to allow a successful
migration for users of the banks application, “Deskbank”, to the new Network.
I worked with IBM, who managed Westpac’s Data Centres. We adhered to IBM Change management system.
The new network allowed the company's corporate, institutional and business customers to access the bank directly for
their day-to-day transactions using “Deskbank”, i.e. connect more than 6,000 customers, either directly via automated
scripting or using Westpac's electronic banking service for EFT transactions – payroll and mortgage transactions.
 Protection against Internet Denial of Service attacks: Customer Westpac.
Managetheprovision ofmitigation strategiesto protectagainstDenial ofService(DOS) orDistributed Denial ofServices
(DDOS) Internet attacks.
 Predictive Diallerupgrade: CustomerIAG
IAG requested that Optusprovidedesign and implementation and on-goingsupportfortheupgradeofthePredictive
Diallerat theirSouthbankpremisesin Brisbane. ThePredictiveDiallerand 45agentswereconnected to an Avaya
Communication Manager.Thescopeincluded NICErecordingand NICEStorageCentre:Included an Audio CaptureUnit

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(NiceLog),which supported 30 concurrent summed voicecapturing channelsfrom 2 x 30CH E1.Also included wasan
interfaceto thePredictiveDiallerviaatrunk-sideconnection.
 Broadlink Data Circuit Refresh Program: Customer ASX.
Imanaged theprovision of270 neworupgrading Broadlinkdatalinks(all to 2Mspeed with V.35interface) forbrokerson
two share-trading networks.
 Mobile/Fixed Voice Upgrade Program: Customer Honeywell
Optuswon acontractfortheprovision ofanewCorporateMobilefleet,aswell astheupgrading offixed voiceservices,
fora largemultinational technologyand manufacturing leader.Thiswasan Australia –wideprogram.Imanaged theroll-
out ofnewmobilephones,SIM cards,fixed voiceISDNservices,and scheduled therollingcut-overschedulefrom the
incumbent serviceproviderto Optus.
 International Virtual Private Network (VPN): Customer First Data International
Thesolution,based primarilyon SingTel’sConnectPlusInternational IP-VPN,isahigh quality,fullymanaged and secure
networkservice.It providesthecustomerwith high-performanceand cost-effectiveinternet,intranet orextranet type
connectionswiththeflexibilityofdefiningtraffic prioritybased on differentiated servicesbased on ClassofService(COS)
implementation.Thenetworkcoverstwentycountriesin Asia.Amanaged routerserviceisprovided at each site.For
non-bankATMs(Cashcard),POSterminalsand peripherals,bill payment products.Thisinternational IP-VPNallowed FDI
to support ATM networksin Asiafrom theirSupportCentrein North Sydney.
 Transition of Mobile Services: Customer CBA.
Amajor bankhad already ported approx 4500 mobile servicesto Optus.Oneoftheirbusinessunitsnowrequired that an
extra550 servicesbe ported.Theincoming mobileserviceswereto beafullymanaged service.
 Microwave/Radio link for Voice and Data: Customer Abigroup.
Delivera Data10M Ethernet Access/6M OPIPort with QoSand aVoice30 Channel MultilineoveraMicrowavelink
between customersiteand nearest Optusbasestation(Mt.Loka).
 IP Satellite: Customer State Water NSW.
Myrolewas to managethetransition of 18 sitesfrom dial up connectionto OPI(OptusPrivateInternet) network,asa
VPN. Theaccessmethod wasIPprotocol overSatellite.
 Data relocation: Customers ASIC, RBA, SFE.
Design and build ofInfrastructure(FBXs,FANs,FNTEs,fibrecabling),switch and routerrelocation,serverrelocation,
networkprovisioning and testing,
 Data Centre Relocation:CustomerASX
Relocated all dataservicesin aCustomer’sDataCentre.Thedataserviceswerea platform forthecustomer’sshare
trading softwareapplications.
 DSL: Customer Optus World
Transition ofall OptusWorld shops(160)and Administration Centreson to OPInetworkusing DSL.Managed router
environment at all sites.
 eFinity: Customer ASX/GBST.
Setting up ofmanaged components(coreswitches,security and routersinc.newcorenetworklinks) in theBank’sData
Centresand in OptusHosted DataCentres. Thisworkwasto allowasuccessful migration forusersofthebanks
application,“Deskbank”,to thenewnetwork.
 IP TEL: CustomersTyrell’s,VW Audi, DHL.

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Ihave set up anumberofIPTEL solutionsforcustomers,with orwithout PABXs,connecting throughCISCOvoice-
enabled routers,and using Cisco CCM with Mediagatewaysand PSTNgateways.Most customersat thistimewanted to
retain theirTDM phones togetherwith newVoIPphones,and someused theircircuit-switched E1sand T1s,together
with callsviatheirprivateLAN/WANIPnetwork.
 Network Transition: CustomerWestfield.
Icompleted thetransitionofacustomer’sdatanetwork(ahead oftime) to theOptusOPInetworkto besupported under
a Managed Servicesproduct.Phantom PVC,satelliteand radio linkswereprovisioned fornetworkredundancy.
 SAN“EXPAN” Project: Customer CordiantCommunications Group(CCG).
“EXPAN” is the Optus Hosting service. NetStar provided server management including 24 x 7 proactive monitoring.
 Transition Out: Optus Hosting Co-Lo to Customer Data Centre: Customer AMEX.
Imanaged thetransition ofAMEX’sStorageDevicesand Switchgearout from theOptusDataCentrein Ultimo Sydney
to AMEX’sDataCentre(GlobalCentreUltimo). Iprovided newlinksinto thenewlocation.
VENUE TECHNOLOGY MANAGER, October 1998 – September 1999
IBM – Olympics, Sydney NSW
Theposition titlewasspecifically“VenueInformation Technology Manager”(VITM).Iwasemployed aspart ofateam of
25VITMswho had project ownership ofall 79 OlympicVenueson behalf ofIBM.MyOlympicVenueswere:
• Three IOC Hotelsand
• TheOlympic Torch RelayProgram.
Thekey element in both VenueswasResourceManagement:NetworkDesign and Configuration staff,Network
InfrastructureImplementationstaff,NetworkOperationsSupport staff,ServiceDeliverystaff,3rd PartyContractors,
ApplicationsDeliverystaff,Olympic Volunteers,and Helpdeskstaff.
 IOC Hotels
Iwas responsiblefortheplanning,testing,implementation,running at games-time,and dismantling ofIBM IT
infrastructureat threehotelswheretheIOC delegation would resideduring theOlympicGames.Thisincluded LAN,
WAN and networksinfrastructure;cabling,PC’s,serversand printers.Iwasalso responsiblefortheroll-out ofOlympic
GamesApplications(called “Results”,“Administration",“Info 2000”(web-based application) and “Accreditation”,which
ran on thisinfrastructureplatform.
 Olympic Torch Relay Program
Iproject-managed an IBM SolutionDesign Team which produced asolution designdocumentshowing alternativesasto
howtheOlympic Torch Convoycould communicateusing voiceand datawithaTorch CommandCentrebased at HQ
Sydney,as theTorch Convoyprogressed around Australia.
Thealternativesused amixtureofsatellite,ISDNand PSTNlinks.Thedatawasstored and updated both waysfrom the
Convoyand HQ on an MSAccess -based application called STRIDE.
Ialso produced aScopedocument showing costingsand support arrangementsforeach alternative.

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PROJECT MANAGER, July 1997 – October 1998
IBM – Melbourne, VIC
Iwas employed asa Project Managerwith theEnterpriseSystemsProject Management (ESPM)group.Thisgroup
looked afterIBM GSA’sTelstraaccount.Iwasresponsibleformanaging thedeliveryofIBM GSA’sinfrastructureand
softwaresolutionsto Telstra.IBM’sProjectManagement Methodology(PMM based upon WSSDM) wasused.
Imanaged resources assigned from otherdepartmentsto bringprojectsin on-timeand to determinealevel ofservice
(ServiceLevel Agreements).
 Transitionproject FLEXCAB
Thein-sourcing ofaTelstrabilling application(FLEXCAB forCorporateCustomers) from a3rd.party(Hansen) onto IBM’s
MVSplatform.Thescopeofworkincluded hardware& infrastructureset-up,networkingconfiguration,application
conversion,system softwareset-up,userlog-in set up,securitysolution and approval,usertraining,support training,and
setting up problem and changemanagementprocesses.
PROJECT MANAGER, April 1994 – July 1997
TELSTRA ITG – Melbourne, VIC
I was responsible for planning, controlling, project managing and delivering to the customers' satisfaction a number of
complex IT Infrastructure projects which have been agreed to between the customer (other groups in Telstra) and ITG
which would substantiallyenhancethebusinessperformanceofthecustomerthrough moreefficientand effectiveuseof
infrastructure technology.
 Relocation project:
Moving Telstra Payphones office HQ to a new location. 100 staff were moved. I provided infrastructure and application
connectivity at new premises.
EDUCATION & CREDENTIALS
PRINCE2 Practitioner certification, 2009 Codarra Advanced Systems – Australia
Graduate Certificate in Management Module PM901), 1997 Southern Cross University – Australia
Royal Institute Chartered Surveyors (RICS), 1976 Newcastle Polytechnic – England