Bridging the Gap (BTG) is a consulting and human capital development firm focused on building organizational capacity. They provide services such as strategy development, change management, leadership development, and enterprise development. BTG uses a four stage process of diagnosis, planning, implementation, and monitoring & evaluation to deliver customized solutions that add value to clients. Their mission is to develop people and organizations through good governance, growth strategies, and empowerment.

1. “We honour the potential in every human being like a seed
waiting to blossom… if only someone would take the time to
nurture it, water it, and believe in its inevitable growth”
COMPANY PROFILE

2. Vision:
To be a strategic, value-adding partner to our
stakeholders.
Mission:
To build capacity in organisations through enhancing
governance, fostering growth, developing and
empowering people as well as organisations.
Values:
Excellence
Professionalism
Integrity
Caring
Growth

3. About Us
Bridging the Gap recognizes the importance of providing synergistic services to clients by
building capacity and developing effective, integrated human capital and business strategies.
Two decades ago we were among the first to recognise South Africa’s need for the
development of human capital. Today as a Level 1 Contributor according to the BBBEE
Codes, we continue to lead the way spearheaded by our highly experienced executives. We
are 100% Black Owned with a shareholding of 40% held by female youth.
Projects executed have been across a range of industry sectors in private sector, government
and SOE’s and our focus is on developing capacity in organisations to increase service
delivery and organisational effectiveness.
“The potential of the average person is like a huge ocean unsailed, a new continent
unexplored, a world of possibilities waiting to be released and channelled toward
some great good .” Brian Trac
BTG is committed to:
 On-time delivery within the confines of a given fiscal discipline.
 Ensuring that solutions are customized to respond to client needs.
 Long-term strategic relationships with emphasis on adding value to our clients’ business.
 Optimizing and leveraging resources rather than duplicating what already exists.
 Maintaining uncompromising high quality standards backed by a professional approach
and ethical business practices.
BTG prides’ itself on its project culture which governs the way we work and which underpins
all tasks tackled. At each step in a project we ensure the following:
 Awareness: sufficient and appropriate awareness is raised with relevant groups and
individuals.
 Mobilization: appropriate groups and individuals are contracted into relevant roles and
tasks. In particular we would identify and coach internal sponsors for each element of any
process.
 Intervention: Required activities are undertaken and the outputs managed.
 Stabilization: Groups and individuals are assisted to adapt to the resulting new situation.

4. Our Value Proposition
 We focus on delivering expert knowledge through tried and tested
products, services and processes while remaining innovative and
delivering quality service
 We are about shifting organizations from Good to Great.
 We keep abreast of market changes, innovation, technological
advancements and human resources best practices.
 We aim to foster and nurture relationships with clients, remaining
strategic allies to the business and its people.
 Flexible and dynamic approach and business model that allows us to
expand and decompress through partnership.

5. BTG Company Structure
BRIDGING THE GAP
HOLDINGS (PTY) LTD.
100% BBBEE (40% F/Y)
BRIDGING THE GAP
CONSULTING (PTY)
LTD.
BRIDGING THE GAP
HUMAN CAPITAL (PTY)
LTD.
BRIDGING THE GAP
ENTERPRISE
DEVELOPMENT
BRIDGING THE GAP
INVESTMENTS

6. BTG End – To End Approach
Diagnosis Planning Implementation
Monitoring &
Evaluation
For all our services, BTG delivers comprehensive solutions that provide the client with value add in
the various four stages of organisational effectiveness, as articulated in the diagram above. These
solutions can be administered as a suite particularly for organisation transformation or as stand a
lone solutions to address specific requirements an areas of challenge.
Diagnosis – BTG utilises a variety of methodologies and approaches in order to assess current
and prevailing trends in an organisation, be it with regard to the strategy, people, customers,
finances, processes, performance or Leadership. The diagnosis is meant to paint an objective
picture of the current situation as it is. This is particularly important in order to inform appropriate
solutions to address what ever issues that the situation analysis yields.
Detailed Planning – This involves the development and agreement of detailed designs and
approaches to deliver the desired future state and final implementation plans. Appropriate specific
solutions are put in place in preparation for full-blown implementation. In some instances, where
appropriate, this stage may involve piloting of solutions for purposes of customisation prior to a full
scale implementation.
Implementation – BTG typically adopts a partnership approach to implementation in order to
ensure client ownership of the project, processes and results. Whilst our experts lead the
implementation of bespoke solutions, BTG’s keen interest in skills transfer propels us to ensure that
the client is involved at all stages
Monitoring and Evaluation – BTG utilises a variety of techniques and tools in order to provide
continuous feedback to the organisation. Our monitoring & evaluation methodologies speak to all
areas of the organisation are meant to add value to decision making, learning and improvement
initiatives within the organisation.

7. Consulting Services
The aim of our consulting services is to support and lead
interventions that directly enhance organisational and individual
performance. This is achieved by working in collaboration with
managers and institutional leaders and applying expert knowledge
and experience of management consultancy, leadership
development, executive coaching, employee engagement, and
performance management to initiate and deliver key interventions
that add clear value.

8. Diagnosis Planning Implementation
Monitoring &
Evaluation
BTG’s Diagnosis tools and techniques include but are not limited to the following;
Organisation diagnosis based on the 3PL Model, using
structured web-based questionnaires. BTG utilises this
diagnostic framework which focuses on the four strategic
pillars that must be in place to ensure effective functioning
of the organisation, these are the Purpose, the People,
the Processes, the Leadership (refer to diagram below).
Organisation/Business Excellence Baseline determination
using the EFQM Model, which emphasises that
organisations get the results they do not by accident. The
model assesses the level of excellence in 9 key areas of
the organisation these being Leadership, Policy &
Strategy, People, Partnerships & Resources, Processes,
People Results, Customer Results, Society Results and
Key Performance Results. It is comparable to the Malcolm
Baldgride Model used in the USA.
Interviews and Focus groups – structured interviews with
Executives and Boards as well as focus groups with other
team members.
BTG also provides employee and customer surveys
which can be customised using our 21 dimensions which
can be explored.
Purpose
People
Leaders
hip
Process
3PL Model
Business Excellence Model

9. BTG Consulting Services & Techniques
Diagnosis Planning Implementation
Monitoring &
Evaluation
BTG’s Planning techniques include but are not limited to;
Scenario Planning using the IS Matrix and the
Conversation Model in association Chantal Illbury and
Clem Sunter
Strategy formulation and development and execution
using the classical methods of management by
objectives
Strategic Planning and execution utilising the
‘Corporator model in association with the Da Vinci
private university
Design Thinking in association with the Da Vinci Private
University. ’. The premise for using “Design Thinking”
as a key driver is based on an acceptance that
successful organisations are now seeing tangible
benefits of creating an environment where the key
stakeholders are engaged in the “Design” of their future.
“Design Thinking” processes, founded on Systems
Thinking as the cornerstone, are now recognised as
one of the foremost processes for taking operations into
a new dispensation.
Align business units and related
processes
Translate strategy into a
measurable framework
Communicate strategy across the
organization
Act to drive performance
Orientation
Team
formation
Mess
Formulati
on
Stakeholder
Specification
Idealised
Design
Stakeholder
Focus Group
Reference
Scenario
Idealised
Document
Design

10. BTG Consulting Services & Techniques
Diagnosis Planning Implementation
Monitoring &
Evaluation
BTG’s Implementation techniques include but are not limited to;
BTG IMPLEMENTS ON THE FOLLOWING
SOLUTIONS UNDER ITS CONSULTING
SERVICES;
Strategy review, development & support
in execution phase
Organisation Design interventions
Change & Transformation interventions
Diversity management
Corporate governance and ethics
Conflict resolution and management
 Organisational Performance Evaluation
& Management
Board & Management relationship
building interventions
CULTURE &
CHANGE
ALIGNEMENT
LEADERSHIP
CAPABILITY &
STAKEHOLDER
COMMITMENT
INDIVIDUAL &
TEAM
CAPABILITY
CHANGE
ARCHTECTUR
E
ORGANISATIO
NAL DESIGN &
PERFOMANCE
Mgt.
COMMUNICATI
ON STRATEGY

11. BTG Consulting Services & Techniques
Diagnosis Planning Implementation
Monitoring &
Evaluation
BTG’s Monitoring & Evaluation techniques include but are not
limited to;
Strategy & performance
implementation tool - ec@ps
Performance management
reports
Corporate performance
(Balanced Score Card)
Portfolio performance
Individual performance
Benchmarking

12. Consulting Services & Products
 Strategy review, development & support in
execution phase
 Organisation Design interventions
 Change & Transformation interventions
 Diversity management
 Performance Management
 HRM & Talent Management Interventions
 Corporate governance and ethics
 Conflict resolution and management
 Organisational Performance Evaluation &
Management
 Board Assessments & relationship building
interventions

13. Human Capital
Services
BTG Human Capital offers services to organisations,
the leadership and teams who anticipate and respond
to the need for change. This may be triggered by
organisational demands, the desire to build capability
and high-level staff performance or to develop an
inclusive and effective working culture in line with the
organisation.

14. BTG Human Capital Services & Techniques
Diagnosis Planning Implementation
Monitoring &
Evaluation
BTG is a able to International Institute for Creative
Leadership). The “Situation” describes where specific
leadership behavior(s) occurred (observed feedback
through 360 degree interview assessments or in group
settings during group coaching). “Behaviour” helps the
individual understand exactly the behavior the coach is
talking about as fed back in direct behavior observation
from the coach that is reflected back to the coachee. The
“Impact” of the observed behavior on the coach and/or
others is shared with the coachee. Impact is what was
experienced by making the internal experience of the
coachees' behavior know on others. Impact statements
are about the speaker, and not the person. SBI feedback
from coaches and others are given from the first person.
Competency profiling and Job description development
Climate surveys
Belbin Team Assessmsnts
8
ORGANISATIONAL CLIMATE DIMENSIONS MEASURED
Vision and Mission
Values
Leadership
Systems/Environment
• Departmental co-operation
• Policies and procedures
• Structure
• Technology/equipment
• Work flow
Management Processes
•Accountability/responsibility
•Authority
•Communication
•Decision-making
•Planning and control
Interpersonal Processes
•Performance appraisal
•Sentiments & feelings
•Skills & abilities
•Teamwork
Organisational change
• Change
• Transformation /
Employment Equity
Job Satisfaction
Overall Climate Index
Outputs:
- Customer satisfaction - Profitability
- Turnover - Productivity
Political issues/pressures
Customer service

15. BTG Human Capital Services & Techniques
Diagnosis Planning Implementation
Monitoring &
Evaluation
Leadership Development - A typical
programme plan for leadership development
and optimisation of management generally
would focus on the senior and management
levels initially. The aim of the intervention is to
yield is a cadre of managers from the highest to
middle level, who are not afraid of change, who
embrace the challenges of being a leader and
who are able to support, advise and motivate
their staff and one another .
BTG has a leadership development ‘course’ or
process which involves four days of off- site
training and eight weeks of ‘back on the job’
integration and implementation, followed by a
catch up and report back day. This course can
be delivered ‘as-is’, or can be customised to
address additional client specific issues.
The course is designed to enable leadership to
gain insights into their own motivations, triggers
and habits, and to emerge much more aware
and focused about their own purpose. Ideally,
participants become aware, thoughtful and
purposeful leaders and managers who are
better at enabling and supporting their staff,
and who are fearless team leaders.
Planning techniques for human capital is similar to the techniques employed for consulting
Diagnosis Planning Implementation
Monitoring &
Evaluation

16. BTG Human Capital Services & Techniques
Executive Search/Headhunting - Our
Executive Search service contributes to the
enterprise’s Talent Sourcing and Selection
process and Leadership Development. We
seek out talent and forge a suitable match
between organizations and candidates.
Coaching & mentoring - Our coaching
methodology is performance and personal
growth focused. Three key pillars provide
the framework and basis for our
methodology.
In addition BGT also implements specific
solutions as follows;
Attraction & Retention interventions
HR strategy formulation
Organisation and staff values
development & alignment
Team Building
Diagnosis Planning Implementation
Monitoring &
Evaluation

17. Human Capital Services & products
 Executive Search/Headhunting
 Attraction & retention interventions
 Job profiling
 Skills audits
 Organisation and staff values development & alignment
 Leadership development
 Coaching
 Assessments for recruitment, development, performance
management (360°, personality, psychometric)
 Performance management
 People development strategy implementation
 Customised learning interventions
 Value’s development
 Employee Wellness interventions
 Remuneration strategies & policies
 Payroll systems

18. Talent Sourcing
Selection
Job Profiling &
Skills Mapping
Workforce &
Career
Planning
Training &
Development
Succession
Planning/
Mobility
Performance
Management
Reward &
Recognition
Retention &
Separation
Organisational
Talent Review
Organisation
Performance
HR Strategy
Review
Human
Capital
Management
Human Capital Management
Model

19. Enterprise Development
Services
The BTG enterprise development program dubbed “In-Q-Bata” is a vehicle that delivers to
Small and Medium Enterprises, higher performance and increased earnings, increasing their
competitiveness and appeal in the market. It is a two year intensive capacity building process
that covers the key aspects of Enterprise Development, building wealth and sustainable
businesses The BTG enterprise development program can be summed up as follows;

20. Why Enterprise Development?
According to the SMME Development and Support Plan, South Africa is faced with
economic challenges. Key among these are issues of unemployment, poverty, minimal
household income and economic growth. Small businesses have a critical role to play in
both the growing of the economy and employment creation, improving household income
as well as poverty eradicating.
The BTG enterprise development program dubbed “In-Q-Bata” is a vehicle designed to
foster Micro, Small and Medium Enterprises to help them grow, by providing a skills
development, capacity building and a host of other services which they would not be able
to access on their own.
We believe the solutions towards getting South Africa to turn various policies and plans
into achievable transformation goals are effective enterprise development programs.
The Small Micro-Medium Enterprise Development Solution is informed by a two-pronged
approach which entails extensive technical training in key development areas of
business management supported by a comprehensive coaching and mentoring
support program. The business is about building the crucial 3C’s of a business person:
Confidence, Competency and Capacity to independently run an efficient business that
can effectively partner and bid for business.

21. Project Phase’s
The value – chain model provides a descriptive analysis of the BTG
Value Proposition identified by BTG in administering and delivering
the training and development to the SME’s.
 Thought majority of the training material will remain standard with
some part customised and aligned to client’s needs.
 Our accredited modules are offered through our strategic
partners
 BTG provides will ensure quality project management of the
services proved from end-to-end.
Diagnosis Planning Implementation
Monitoring &
Evaluation
Policy/ Strategy
Review
Gap Analysis
ED Strategy
Implementation
Plan
Program Execution
Assessments
Project M & E

22. BTG Enterprise Development Services &
Techniques
Enterprise development Programme
Development and implementation of
a large scale ED programme with
numerous participant. The client is
usually a big business looking to
have greater impact and return of
corporate social investment.
Cooperative Management Programme
Facilitating and managing the
process of bringing various SME’s
and creating an ecosystem and
value chain where they can
collectively render services at the
scale and quality that meets the
clients procurement requirements
Incubation
Intense and highly specialise
support and development process
where the candidate SME’s are
evaluated based on scalability,
potential high growth and high
performance. These SME’s are then
taken through a comprehensive
capacity building process to deliver
performance deliverables.

24. BTG Enterprise Development Services
.

25. Our Clients

26. OUR STRATEGIC PARTNERS
CHAPTER OF COACHES

27. PROFESSIONAL BODIES

28. Bridging the Gap
11 Boundary Road
Isle of Houghton, Harrow Court 2
Parktown
Tel: 011 484 - 2223
Fax: 086 622 4504
Email: tumi@btgh.co.za
Webmail: www.btgh.co.za