“Postal Disruption - Opportunities for your Future”

Postal Disruption
Opportunities for your Future
World Mail & Express Americas
February 2017

the CEPGroupSM © 2017
Disruption or Opportunity
• Are National Postal Operators
consigned to the dustbin of history?
• Are they relics of a bygone
communication mode now relegated
to museum status?
or
• Are they inspired to become new
pioneers in communications and
commerce?
theCEPgroup.com +1 202 602 6694
jmanzolillo@theCEPgroup.com
2

Opportunities for your Future
• Demand Driven DeliverySM
Flexibility to meet consumer driven delivery
• Embedded Networks
Putting the Post Office inside merchant locations
• Integrated International Postal Networks
Going global, creating new international opportunities
• Repurposed Assets
Revitalizing Postal infrastructure
• Strange Bedfellows
Partner to expand offerings
3

Demand Driven DeliverySM (D3)
• Customer focused
• The consumer demands flexibility:
• Speed: Specific time, same day, 1-3 days, 4-7 days
• Price: Based on speed option
• Location: ‘Where I want it, when I want it’
• Who has the competitive edge?
• Merchants who offer the best delivery service features
• Carriers who offer merchants the best delivery option set
4

What does the research tell us?
• 78% millennial online consumers buy from one retailer over another because
they offered more delivery options.
• Same-day/instant delivery will grow to 20% to 25% of eCommerce volume.
• Online consumers will pay significant premiums for same day delivery.
• Newer eCommerce merchants offer same-day and instant delivery.
• Laptops and mobile devices have put consumers in control.
Conclusion: Merchants and carriers need to invest and modify their
traditional processes to create a consumer-centric supply chain.
5

What can carriers do today?
MODE
Carrier
To the
Door/
carrier
P O
Box
Hold at
Location/
Access
Point
Parcel
Locker
Pick up
Drone
Autono
mous
Ground
Vehicle
In Store
Pickup
Mobile/
Hand to
Hand
NPO X X X X ? ? ?
B X X* X X ?
C X X* X X X ?
D X X* X X ?
E X X* X ? ? X X
F X X X
* Through a 3rd party a last mile partner
? Possible, but details unknown
6

Which carriers will merchants use?
NPO
Carrier C
Carrier B
Carrier D
Merchant A
Merchant B
Carrier E
Merchant C
7

Embedded Networks
Brick and mortar merchants can
compete with eCommerce
platforms
• Reverse the delivery model: Bring the postal network to merchants
• Advantages:
• Merchants can offer multi-channels for delivery
• NPOs can use merchant space for operations
• Customers can buy online and return to store
• Target Merchants:
• Big Box stores, Shopping Centres and High Streets / Town Centers
8

Embedded Network Model:
Big Box Store
Loading
Apparel
Housewares
Groceries
&
Househol
d
HBAs
Pharmac
y
Cosmetics
Toys Electronics
Postal
Delivery
Unit
Cards, Party
Crafts
Courtesy
Desk
Checkouts
Ban
k
Receiving/Inventory
Tools &
Automotive
Garden
Food Court
Post Office
Retail
Loading Dock
Jewelry
9

Embedded Network Model:
Shopping Centre
Postal
Delivery UnitPost
Office
Retail
10

Integrated International
Postal Networks
Current Model
• Strong domestic networks
• Fragmented international connections, no tracking end-to-end,
administrative burdens, and inconsistent service
Future Model – Integrated network
• Consistent international service levels
• End-to-end visibility with reliable tracking systems
• Better accountability from a single carrier
• New product and service opportunities
11

International Postal Network
• Current Model • Future Integrated Model
Post “B”
Post “A”
Post “C”
Post “E”
Post “D” Post “A”
Post “B”
Post “C” Post “E”
Post “D”
12

Repurposed Assets
Increasing revenue and leveraging asset inventory
• Universal delivery assets
• Mail delivery personnel
• Delivery vehicles
• Address management
• Total locations coverage
• Distribution network assets
• Mail sorting and processing plants
• Transportation network
13

ADMINISTRATIONS 2013 2014 2015 ADMINISTRATIONS 2013 2014 2015
Antigua and Barbuda 17 12 El Salvador 152 152 152
Argentina 3'944 3'797 3'799 Greenland 86 86 73
Aruba 5 Guatemala 399 395
Barbados 18 19 19 Guyana 69 69 69
Belize 15 15 15 Honduras (Rep.) 106
Bermuda 24 18 16 Jamaica 545
Bolivia 99 68 42 Mexico 25'866 25'809
Brazil 11'991 12'225 12'331 Paraguay 246 259
Canada 21'805 21'784 21'740 Peru 519 495 257
Cayman Islands 21 21 Saint Christopher (St. Kitts) and Nevis 8 ND 8
Chile 532 492 491 Saint Lucia 46 46 47
Colombia 1'153 1'158 1'304 Saint Vincent and the Grenadines 23
Costa Rica 114 114 111 Suriname 35 37 37
Cuba 815 Trinidad and Tobago 109 92 70
Dominica 46 United States of America 29'773 30'088 30'529
Dominican Republic 184 184 182 Uruguay 450 348 589
Ecuador 355 307 322 Venezuela (Bolivarian Rep.) 333 333 328
Repurposed Assets Example
Americas NPO Retail Asset Summary (Source: UPU)
14

Repurposed Asset Opportunities
What can you do?
• Banking (Non-NPO owned / Partner Alliance, revenue share)
• Multi-carrier Hold for Pick-up (per item fee)
• Government services shared space (per transaction or sq. footage)
• Office supplies, printing, and pack-n-ship services (Non-NPO owned /
Partner Alliance, revenue share)
• Area Wi-Fi network towers (Communications carrier alliance)
• eCommerce returns services
• High street merchant delivery hubs (D3)
15

Strange Bedfellows
Possible paths to business growth
• Build: Expensive, lack in-house expertise, time consuming
• Buy: No opportunities available, expensive
•Partner: Integrate complementary systems, networks, and
brands, faster time to market
16

Strange Bedfellows
Don’t build or buy. Partner
• Last mile delivery: FedEx SmartPost®, UPS
SurePost®
• Community Post OfficeTM: US Postal Service
• Co-branded services: Canada Post PriorityTM
Worldwide, USPS Global Express Guaranteed®,
India Post / DHL World Net Express
• Retail partnerships: PHLPost / DHL, Chunghwa
Post / DHL
17

Future Topics
• Adaptive Addressing
• eID Postagesm
• Walking robots “Cassie”
Thank you!
John Manzolillo theCEPgroup.com
18

“Postal Disruption - Opportunities for your Future”

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