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Panduit_ERP_061407
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- 2. Presentation Oracle ERP Lifecycle Increase the odds for successful implementation using HP Software Solutions John Hoskins Quality Assurance Manager Andre’ Watkins Quality Assurance Analyst
- 3. Speaker Introduction Who are we? Responsible for testing activities at Panduit Corp for all ERP systems. Career summary John Hoskins - 20 years of service with Panduit. Experiences include – Programmer, System Application Analyst, and Manager for distributed Warehouse Management Systems. Currently, the IT QA Manager. Team Leader that deployed WMS systems Worldwide. Andre’ Watkins - Over 20 years IT experience. Concentration in Computer Operations, Applications Programmer, Radio Frequency Application Developer and Application System Analyst for Warehouse Management Systems. Currently, Quality Assurance Analyst.
- 4. Identity Leading, world-class developer and provider of innovative electrical and networking solutions and services Privately held company, in existence over 50 years, 500 million sales, 3500 employees, 100 IT employees, focusing on the needs of our customers, not Wall Street Continually applying technology advancements to solutions and services
- 5. Business Drivers Invest in research and development to deliver leading-edge solutions Partnerships with technology leaders to enable deployment Innovation, Quality, and Services Business model focused on earning customer preference
- 6. Business/IT Challenges Business/IT Challenges and Goals Data Visibility throughout the organization Organizational visibility of system status worldwide Systems availability 24x7 Deliver software changes quickly Faster Global Response time Patch Cycle Reduction
- 7. Oracle E-Business Suite Why Oracle Oracle Best in class Deliver software changes quickly Visibility throughout the enterprise Configurable Panduit Environment Package Shop, Single Global Instance, 24x7, 11.5.10 Version E-business 1997 Financials, Manufacturing & OTC in process
- 8. Application Lifecycle Challenges Deployment Upgrade Patch ReleasesMinor Releases New Fct. Deployment New Fct. Deployment Project Risk Risk & Impact of Change Performance and Availability
- 9. Challenges During Deployment/Upgrade Process Implement World Class Test Process Reduce Risks for Implementation Increase Test Script Coverage of System Achieve Zero Defects Minimize System Downtime Reduce Manual Testing Reduce Manual Patching Reduce Cost for Testing 41 Manual Test Scripts; 3334 Pages; 32,100 Detailed Check Points Test Time 220 hours; Test Duration of 2.5 Weeks with 2 Resources Reduce Resources Required for Testing Streamline Complex Instance Preparation
- 10. Challenges During Minor Release Changes Reduce Impact of Change Assessment of Change Impact Scheduled or Emergency Change Determine the Complexity of the Change Identify Resource Availability Subject Matter Experts (SME), Information Technology (IT), Database Administrators (DBA) New Issue Identification and Resolution Change Management Notification Adjustments for Changes Missed When to Code Freeze Repeat Process Until No Issues – built two week buffer Post Install Certification Errors Did Change Effect Response Time
- 11. Murphy’s Law Anything that can go wrong will go wrong .
- 12. HP Software Solutions WHY HP? Best of Breed Aligned with Oracle Support Many Platforms
- 13. Lifecycle Solutions from HP Software at Panduit Deployment Upgrade Patch ReleasesMinor Releases New Fct. Deployment New Fct. Deployment Business Availability Center Business Process Monitors (EUM) SiteScope HP Manages Software Solutions Quality Center QuickTest Professional
- 14. QTP HP Software Solutions Test Scripts Quick Test Professional (QTP) Key Word & Expert View Business Process Automation Automated 21 Scripts Automated Additional Test Cases
- 15. HP Software Solutions Repository Quality Center Business Components – Smallest Reusable Unit Test Plan – A serial flow of business components Test Sets – A series of test cases define a business process flow. Requirements – Area where the process can be documented. Defects – Tracking Application
- 16. EUM HP Software Solutions End User Management BAC – Data Manager BPM – Controlled, repeatable and consistent transactions from multiple locations 40 Transactions, 18 Points of Presence (POP), 11 Profiles SiteScope – Agent-less designed to ensure availability and performance of distributed IT infrastructures. Oracle Solution Template – Database Monitoring Devise Monitoring 31 groups Heartbeat – Monitors Points of Presence for Activity HP Management System – Setup Dashboard, Response times reports, etc..
- 17. © 2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice HP Software Managed Software Solutions (MSS) Kamal Dharmani Technical Account Manager
- 18. − 24x7 application management − 24x7 web and phone support Operations − Named technical account manager − Ongoing training and mentoring − Best practices − Application configuration Expertise − Storage − Database − Web server − Application server − Security − Upgrades − System backup Infrastructure Managed Software Solutions deliverables HP Software Managed Software Solutions
- 19. Why do customers choose Managed Software Solutions? Customer Pains • Business critical need for solution • Lack of available, trained resources • Lack of ready to deploy infrastructure • Lack of operational best practices • Need to focus on business initiatives • Achieve fast time to value – Pre deployed infrastructure – Applied team of experts • Reduce risk of deployment – Guided implementation – Ongoing mentoring • Enables IT resources to focus on business benefit – Managed deployment and admin • Ability to transition in-house when ready MSS Solution
- 20. Fastest time to value Day 0 Day 20 3 Months Ongoing Pre-deployed system ready Customized configuration complete Value Traditional implementation Managed Software Solutions Installation complete Ongoing mentoring continually drives value
- 21. Customer applicationCustomer users 5. Analyze data HP Environment Monitors 4. Executes scripts and sends data Customer Environment 2. Drives implementation Technical account manager Center owner 1. Sets goals 6. Mentors (ongoing) Managed Software Solutions workflow Application engineer 3. Scripts business processes Network operations center IT engineers 7. Maintain center infrastructure Center of excellence
- 22. Managed Software Solutions Overview •18 Private Business Process Monitors, each with SiteScope, distributed across 5 continents •Base configuration completed within 1 month •Current State - 40 transactions, 11 Profiles, 9 Custom reports, 33 Trend Reports, 13 Scheduled Reports, 3 Alerts, and over a dozen Dashboard views
- 23. EUM HP Software Solutions Results EUM Results Established a Response Time Baseline Proactive When Probes Fail Automatic Email Notification and Paging Dashboard View Troubleshooting Tool – System Spikes Monitoring of System Infrastructure Cost Avoidance of System Downtime Met Service Level Agreements
- 24. QC/QTP HP Software Solutions Results QC/QTP Results 40% Reduction of Manual Testing 78% Reduction of Man-Hours Due to Test Script Automation Test Duration Reduction From 2.5 to 1.5 weeks with 2 resources Target Further Reduction to 1 week in 2007 Shorter Deployment Window Migration to Scheduled Quarterly Patching No System Downtime After Go Live No Unscheduled Downtime for the Last Six Months
- 25. Summary - World Class Service Summary World Class Companies – Oracle, HP and Panduit Oracle Application – Visibility Throughout the Enterprise and Ability to Implement Changes Quickly HP Software Solutions – Successfully Manages Our Application Lifecycle Panduit Corp – Competitive Edge for Delivering Quality Products and Services to Our Customers
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Hinweis der Redaktion
- Thank you for your time today. Questions?
- No Need to address
- PANDUIT is a leading developer and provider of innovative electrical and networking solutions and services. As a privately held company, PANDUIT has been in business for over 50 years. We have sales of 500 million dollars, over 3500 employees and over 100 IT employees that have freedom to make decisions that meet our customers needs. We do not worry about satisfying Wall Street. We leverage and apply the latest technologies to develop and manufacture solutions that create competitive advantages for our customers.
- PANDUIT is very customer-centric. Our customers are our partners, our top priority. It is this vision, this philosophy that guides our business model. All our processes, procedures and policies are established to improve service to our customer to earn their preference We are dedicated to innovation, quality and service. It is the foundation of our business model, and drives everything we do from product development, to manufacturing, to customer service and technical support. Panduit invest 2-3 times more in research than our competitors Panduit is an End to End Manufacturer of Network Systems We partner with world-renowned technology companies, whose expertise and solutions complement the products and solutions we offer to our customers. Through collaboration, we develop and deliver, tested, proven solutions based on the latest technologies.
- Lets begin We have/had Several Challenges facing us - we wanted: Visibility throughout our organization – Management wanted to approach visibility on two fronts – with one source of the truth. 1) Management want worldwide system status - are the systems(database) and networks up and running. 2) Management want one source of the truth for data viewing. They did not want Excel sheets downloads and data being massage then presented to them. Management and SME currently have limit visibility into the information of different business groups. Ex. When a customer contacts our CS Dept. to inquiry about their order, the CS Dept. cannot see the status of the order being processed in the warehouse. Management needs visibility throughout the enterprise to make business decisions to correspond with the shifting markets. (Note: can elaborate further if you like) Systems avail 24 x 7 – With our manufacturing units scatter across the world when it’s 12:00 midnight CST it’s one in the afternoon in Singapore. System must be available 24x7. We want to move to Centralize system - Distributed warehouse system exist now and there major cost saving to centralize. Why – No need for 20 experts in operations worldwide No need for 20 places doing backups, restores and other systems configuration when software changes or updates. That can be a nightmare to try to coordinate. We will talk more on that.???? – Core businesses applications calls for changes to be made several times throughout the year and to do that at many sites would be a challenge. Deliver Software changes quickly – I will touch on this point again. The markets changes are rapid we must have software that can change just as quickly. User Global Response time – Users have service level agreement requirements. We needed to know what the average response time was and how it compared to the user requirement. Patch Cycle Reduction – Reducing test time is a major factor to getting critical apps to production with no errors. We have a boat load of challenges – the above is the short list. Other challenges include - We are trying to get to Utopia - with 100 PPM Error Rate … We have to get procedures in place for Testing Life Cycle We have to reduce the time it takes for us to test System Performance Monitoring System patching/updates reduction I mean the list is actually endless but for this presentation it was abbreviated. Management concluded to meet our challenges we needed to implement a Enterprise Management System Can anyone tell me why ? – pass out a gift for the correct answer. And we need to put in place processes to manage the ERP. We turned to two leaders in the industry. For ERP we selected
- The company is the world’s leading supplier of software for information management and the world’s second largest independent software company With Oracle changes are rapid compared to legacy systems where changes to code and upgrades were long and cumbersome. The system is integrated and users of the system can track orders from production to shipments. The system is highly configurable through profiles and workflows which reduce the need for customization. This option is a welcome addition for the constant changes in the market To give an example we are bring a new manufacturing division online. Mexico. All we have to do is setup the organization, copy parts from another organization, setup the supply chain and some more users changes – the biggest thing is no programming changes. Reduce our expenses ( One example ) cut down on redundancy of hardware with the legacy distributed system Automate many of manual tasks – and freed our employees up to concentrate on the 80/20 rule - top 20 % of problems will resolve 80% of the issues. Note May want to give an example of how Oracle automate manual tasks or another example of employee productivity. Panduit Environment We are one package shop with little customization A single global instance. We have and needed availability 24 x 7. The main reason for this was – before I comment are there any financial professional in the audience. I hope I don’t offend anyone. Once our core business applications (MU & later OTC) were moved over (we already moved some of the financial legacy systems ) – we could not afford any downtime. If we couldn’t service our external customers and earn their preference because the system wasn’t available…the entire organization would feel the pressure. We have become so efficient that we have 4 scheduled downtimes per year. Will comment more on this later We are currently on 11.5.10 with database version 9.2.0.5. We are running on a Unix server using 11i operating system. E-business begin in 1997 replacing the legacy financials. Procurement and HR quickly followed With the Manufacturing deployment. We have 10 divisions installed with 3 remaining. We installed within budget and time. Oracle Order to cash is in process. We will be rolling it out 3rd quarter. Although, we had a major success with the Manufacturing Module it didn’t go without challenges. Next slide graphically display the application lifecycle challenges.
- Risk of the project – the business process need to work as expected The process that an application goes through is depicted on this graph 1st there is deployment – and under deployment there are tasks such as project design, putting in repeatable document processes, testing system functionality and finally implementation. In between project conception and implementation there are multiple steps, CRP1, instance preparation, development – CPR2, CPR3 testing , UAT, change management - then go live. Even then before the users see the system – there is a small mini-test to make sure things are right. Testing is the major challenge under deployment - We use several resources: and ofter have to refer to the SME’s when issues occurs. Requirements Coverage? Click mouse to animate Focusing on the middle portion of the graph New functions, minor releases and patch releases – Those are the risk of changes and with this risk is a risk of downtime. Thorough testing is paramount to alleviate downtime. We have experienced changes in one area of the system that could affect another. We control these changes by minimizing when we add them to the system. When changes to the system take place we do a full regression test (I.e. we test the entire functionality of the system) During regression testing we look to see if the change worked, current functions still works and system performance did not degrade. Meanwhile, other processes should be in place to measure response times. To compare response times of course you must establish a benchmark. With the benchmark a baseline is establish. A baseline was needed to substantiate that changes to the system did not impact the baseline Testing - a repeatable process was needed to test the functionality of the system. Testing must be done to make sure the change to the system will not effect the baseline. Click the mouse Upgrades are not a welcome tasks. Customization are easily comprised with this process. We do perform upgrades - we went from 11.5.9 to 11.5.10 within the last two years. So how do we minimize these risks? The bottom line is the business process must work as expected. To mitigate this risk - extreme disciplines have to be in place. New functions, upgrades, patches are all challenges to insure the project goes into production with no issues.
- This slide depict the challenges during deployment & upgrades We have 41 scripts the time it takes to test is over 2 weeks using 2 resources 2 full time testing specialist, and an analyst on occasion also pull in other resources. It takes about 2 and a half weeks to test At a cost of $ 18,500 – 32,000 a test We need to reduce the resources required for testing We have a goal to streamline complex Instance preparation Other challenges are: Reducing the risks for implementation Achieve Zero Defects Minimize System Downtime Reduce Manual Testing Reduce Manual Patching
- The risk & impact of change and the system performance & availability has it’s own challenges: There is assessment of the change impact - someone was perform that tasks – Is the change Schedule or emergency. Is it complex (foundation) or modular. Will resources be availability – probably can say more here If new issues are found how long for root cause analysis …do we want to touch on each bullet point????????????????? The list is probably not conclusive. Will the the change effect performance and system availability. We all hear the term Murphy’s Law – Sir/Ms. Can you tell us what it is – yes you are right – give that person a gift – click on next slide
- Right ..Man getting struck by lightning….graph …just a 15 second visual. Everyone point on our graph
- Best of Breed – they are the leader in the market for test automation Aligned with Oracle – that means they can support us very well because they have an Oracle Add-in that integrates to the Oracle Apps. Support environments such as Windows, Visual Basic, Terminal emulations and others.
- Panduit use HP to Mitigate our risks: We use quality center & QTP We use BAC, BPM(EUM), Site Scope & Hp Management System
- I’m very happy to display this slide – This slide is not only an endorsement for HP – It helped to solidify my teams existence at Panduit. Management was very please to see these numbers. We got an immediate return on our investment – look at the numbers. We reduced implementation errors because we took the human error rate out of the process. We should have numbers here???????
- QTP Is HP scripting tool for automation There are two options for automation Keyword view allowed for a novice developer without extensive IT background to create business components Under the Expert View a more technical person is needed. It’s possible to have a non IT person use the expert view but they have to master VB script. At least someone with the understanding of VB script. We have two automators in the QA group and an analyst. All scripts that were created in-house do not use the expert view. We have some Accelerators that used the expert view. Kamal under 9.0 version of QTP is the expert view still an option? – Give him a gift. Quality Center is the repository to store and organize the scripts. Quality Center organization structure was intuitive (i) We organized our scripts by projects, releases and modules. (ii) We created components, test cases and test sets and placed them in their respective directories inside QC. (iii) We used the scheduler to submit test sets during non business hours. We are not using requirements and defects application at this time.
- Publish Code freeze date – Date is to notified developers unit testing is coming to an end. Approve list of code changes Copy Production System to test instance Applied changes to Test Instance Backup Test Instance
- Test Scripts are demoted – We use a separate Application Repository for version control Resources are Assigned Test are Executed – all manual test in the beginning Document test issues and Notifies Team
- After resolutions repeat process until no errors. We put those process in place to help. But there is a thing call Murphy’s Law – I’m sure everyone knows – Sir/Ms. Can you tell the group what Murphy law is : (give out a gift)
- Background on end users management – it is a tool that simulates users performing Oracle transactions. It is broken down to the Business Process monitors located on 18 pc’s worldwide. We call the pc’s probes. Business Availably Center is the repository of the data sent by the probes Site Scope - in a word is a monitor - that can capture data on practically any network device and pc’s. Oracle Solution Template is another monitoring device. This one monitors the database. (a) We are monitoring 31 groups in the solution template. (Ex: (i) Long Table Scans Percentage, (ii) Total Dictionary Cache Hits and Misses (iii) Default Buffer Pool Busy Wait Ratio) and there are many, many more. (1) We are still in the novice stage of gathering and dissecting the info we are receiving from the Oracle Solution Template – Can offer details here. Once again, by not being on the operations side I cannot give more detail. I’m not strong on the details because I am not on the operation side. Since resources to pull this together were scarce we had HP put it together for us. They setup the dashboard in BAC and created reports that showed best and worst performers and a host of other setups.
- Note that the Center of Excellence infrastructure is hosted by HP. HP provides all the necessary infrastructure – servers, database, Center application software in a high-availability, highly secure environment. It is pre-built, optimized and ready to be leveraged immediately by the customer. HP on-site consultants may assist with installation of local monitors, injectors or integration with local systems. 1. The customer Center Owner works with the dedicated Technical Account Manager to define application management strategy based on IT and business requirements. 2. The Technical Account Manager drives the implementation based on the customers objectives and creates a detailed project plan for testing automization, performance testing and/or performance and availability management. HP Performance Engineers may script the business processes or a Customer Performance Engineer may assist (For Business Availability Center, HP performance engineers create and run scripts to emulate real users. In Performance Center, HP performance engineers will create and run scripts for 2 applications and coach the customer performance engineers on scripting best practices and troubleshooting scripts. In Quality Center, Customer performance engineers will create scripts and test plans with HP QuickTest and business analysts will build test scenarios with HP Business Process Testing. ) For Business Availability Center, Business Process Monitors execute scripts and send data to the Central Repository in BAC. Other monitors located internally (SiteScope, Real User Monitor, Client Monitor), collect metrics and send them back to the Central Repository. There are also more than 80 points of presence (POPs) located globally to monitor Internet-accessible applications. For Performance Center, injectors drive load against the customer application and send the data back to the central repository. These injectors can be located in the customer environment or for external-facing application in HP’s remote load farms. For Quality Center, the engine performs tests against the customer application to test the functionality of the application and reports defects back to the central repository. Customer users can access their reports and KPI dashboards via a Web-interface. 6. HP MSS Technical Account Manager provides ongoing mentoring and knowledge transfer to enable customer to migrate in-house, if desired. 7. HP MSS’ Network Operations Center provides Tier 1 support to the customer and with the IT Engineers maintains the Center of Excellence infrastructure 24x7.
- By using EUM products we were able to make improvements – We established a response time baseline. We are able to detect if a change to the system affected the response time. Once again identifying problems before they went into production. We were able to notify the proper people when the probes failed or were out of tolerances. HPMS helped us establish those tolerances. We receive email alerts when the probes fail and often times we know an issue exists before the user community. We use this tool to help us troubleshoot. We noticed increased response times during certain periods of the day. We contacted database, and network personnel to investigate. Together they were able to determine root cause. Root cause here was a concurrent task that business objects was running. This task was eating up all the resources. Management reviews the BAC reports and gives goals based on output to improve productivity. Ex. There are response time goals of one second (?). Management challenged network and Database groups to optimize the system. Response time numbers were decreased – There was a major investment in the Network Infrastructure before rollout began based on stats gathered from BAC.
- We haven’t obtained the number on Hard Cost Savings We do know that we have cost avoidance of system downtime. If the warehouse is down we are losing anywhere from 10000 – 30000 dollars a hour. Not to mention the lost opportunity cost of not processing orders, payments, sales quotes and the list goes on. We now a shorted deployment window We can control our patch cycle to 4 times a year. Why? Because we are not introducing new errors into production once patches are installed. No system downtime after go live Virtually no errors after go live Prior to HP – We would patch then patch again to fix issues. Notification of probes degradation We are now monitoring the system infrastructure – the servers, routers, databases, CPU’s etc.. Again we are in a proactive state. Service level agreements - ?????? The last bullet point we are very proud of – no unscheduled downtime for the last six months – question for gift base on length of test reduction
- Two world class vendors were selected to meet our business goals -Oracle & HP Oracle Applications allowed us visibility throughout the enterprise and the system is configurable for rapid market changes. HP products were key to reducing issues in production HP products allowed us to be proactive with resolving issues HP products allowed for us to have great success with our Manufacturing implementation Oracle & HP helped Panduit Corp. to maintain our edge for delivering quality products and services to our customers.
- Thank you for your time today. Questions?