1. John Bechtel
425-273-1364
jbech1@hotmail.com
PROFESSIONAL SUMMARY
Broad base of business and technical experience including digital networking, enterprise system
administration, enterprise monitoring and Microsoft data center technical operations and support.
ACHIEVEMENTS AT MICROSOFT CORP.
 15 years of IT operations at Microsoft.
 Engineering and System support for SMS, System Center Operations Manager 2007, MOM
2000, and MOM 2005
 Technical proficiencies - Windows Server 2008 R2, SQL 2008 R2, System Center Operations
Manager 2007 R2 system administration in complex enterprise environment.
 MCSE, MCP, SQL DBA
 Data center deployments of SCOM 2007 R2 across multiple forests.
 Active Directory administration
 Responsible for domain and network security for Internet facing domains.
 Manage cross group and vendor relationships to insure highest level of customer service.
 Project manager for pertinent projects within the group.
PROFESSIONAL EXPERIENCE
July 2014 to present
None
Microsoft Retail Stores, February 2013 to July 2014
 System Administration for in-store blade servers and SAN. Supported infrastructure for retail
applications. Supported DNS and Wireless networks for each retail store.
 System Administration for Retail data center application and infrastructure servers.
 System Administration for 50+ HyperV Host machines.
 Authored and implemented SCOM application and infrastructure monitoring requirements.
 Tuned alert stream for action only alerts. Wrote TSG’s for infrastructure alerts.
Microsoft (Online Services), July 2008 to December 2012
 Deployed System Center Operations Manager 2007 into a large virtual environment
 Deployed and operated Windows Server Update Service
 Responsible for maintaining the SMS infrastructure
 Establish Monitoring as a service
 Established a change and incident management process with SLA
 Manage 7 vendor staff to provide change and incident management service
 Problem management – Identify repeat incidents and perform root cause analysis to correct
 Alert Analysis and Tuning – Identify non-actionable alerts and remove as approved. Identify
actionable alerts and write TSG’s.

2. Microsoft (Enterprise Monitoring Team), July 2006 to 2008
 Migrated MOM 2005 monitoring environment to System Center Operations Manager 2007.
 Engineering support for System Center Operations Manager 2007 infrastructure.
 Engineering support for MOM 2005 infrastructure.
 Provide MOM 2005 alert stream to application owners.
 Create and deploy management packs for Microsoft business critical applications.
Microsoft (PSITOPS), July 2004 to 2006
 Identify and baseline key system health metrics for MOM environments and improve support
model to positively impact those metrics.
 Work with established system health metrics improvements to trend upward.
 Align MOM 2005 SP1 RTM deployment plan with business.
 Adopt MOM 2005 Summary Reporting Pack aggregating monitoring reporting data to improve
MOM reporting performance.
 Execute SCOM 2007 parallel deployment to maximize availability and minimize risk to business
critical applications.
 Support efforts to increase efficiencies through consolidations and collaboration.
 Implement management packs in support of application monitoring.
Microsoft (BGIT), July 2000 to 2004
 Responsible for 800+ servers across 7 data centers. This includes all layers up to application
resource configuration and management of infrastructure.
 Manage relationships across groups to insure SLA compliance to customers.
 Responsible for all Active Directory administration and network security.
 Develop and maintain asset tracking database for all resources.
 Manage contingent staff that helps provide high level of service to customers.
 Consult customers to resolve application issues.
 Developed and executed strategies for lab resource consolidations.
 Procurement of hardware and software including development of processes for customer
engagement and turnkey tracking of orders.
 Developed a monitoring and alerting system using Microsoft Operations Manager.
 Lab Manager for 100+ servers. Perform all Site ops work.
 Plan, coordinate, manage and execute 3 data center migrations.
Microsoft (Microsoft Licensing Reno), August 97 to July 2000
 Built data center from the ground up that included 45 servers, 3 Cisco routers and switches, Apex
KVM switch, RAS switch and Nortel Meridian switch.
 Responsibilities include mission critical server support for production and corporate infrastructure,
company infrastructure services support, end user support, telephony and voice mail support and
security system.
 Developed and implemented documentation for data center operations guide.
 Project manager for pertinent projects within the group.
Microsoft, March 97 to August 97
Lab Manager
Responsible for supporting the 3 development and test labs which included:
 60 + servers in a development, functional test and user acceptance test environments.
 Maintain all hardware.

3.  Configure and maintain operating systems.
 SQL database administrator
 IIS administrator.
 NT system administrator
 Lab technician and Site Ops support
 Maintain all records of hardware assets, configurations and upgrades.
Lumbermen’s Building Center Headquarters, August 96 to March 97
 Design and install 300 node Windows NT network.
 Migrate users and services from Novell to NT network.
 Design and rewire district headquarters to upgrade district headquarters LAN.
U S West Telecommunications, 1973 to 1993
 Build digital wide area networks for city, county, and state offices throughout Thurston County.
 Build subscriber carrier networks.
 Retired after 20 years of dedicated and successful service.
EDUCATION
 South Puget Sound Community College