1. JOEL HANSEN
8625 W Orbit Dr Boise, Idaho 83605 C: (402)960-8097 HansenJoel@iCloud.com
PROFESSIONAL SUMMARY
Systems Engineer experienced in Windows 2003 - 2012 R2 and Virtual environments (Hyper-V / VMWare). Vast
knowledge of client and Server applications, as well as installation and configuration of desktops, Router and
Switches.
Skills
Microsoft Software Update Services Windows OS: 95- Windows 10
Cisco Firewalls Microsoft Office Suite Products
Microsoft Windows 2003, 2008, 2012 Servers Cisco Prime
Microsoft Exchange Virus Protection Software (McAfee/Nortel)
Cisco VOIP/Cisco Call Manager Microsoft Active Directory
Hyper-V Software Installation
VMware eSXi 5.5 Cisco ACI
EMC VBlock / Isilon Cisco CUCM
Wireless Access Point Desktop and laptop repair
DNS DHCP
Desktop Imaging Desktop Support
MacAfee Web Gateway
WORK HISTORY
Concentric Corporation/Omaha Public Schools, Omaha, NE Oct 2015 - July 2016
Network/Systems Administrator
 Windows 2008 - 2012R2 Servers
 VMWare eSXi 5.5
 Hyper-V Virtual environment
 Active Directory
 Assisted with rolling out of a new CISCO VOIP phone system in OPS TAC building. Assigned phones digitally
using the CISCO Call manager system.
 Assisted with preparation of a CISCO ACI deployment.
 Data back-up and recovery using EMC products
 Acting as SAN/Virtual environment backup to the lead in this area. Using VMSphere to implement and
maintain virtual machines in the environment.
 CISCO router/switch and wireless Deployment.
 Cisco Prime
 Wireless Configuration

2. Borsheims Fine Jewelry, Omaha, NE July 2014 – Oct 2015
System Engineer
 Built and Maintained Windows 2008 - 2012 R2 Servers
 Administrator for the Active Directory environment
 WSUS
 Hyper-V configuration and maintenance
 Monitored environment for HIPPA violations
 Restored data, operating systems, files, documents and drivers
 Desktop Configuration and Troubleshooting - Resolved computer hardware and software, printing,
installation, word processing, email and operating systems issues.
 Identified and corrected performance issues with Dell and HP Servers.
 Oversaw the daily performance of computer systems.
 Updated Firmware on servers
 Implemented user rights within the systemusing group policies and folder rights within the environment
 Ensured proper installation of cables, operating systems and software.
 Installed software, modified and repaired hardware and resolved technical issues within Windows Servers
2008-20012.
 Implemented and maintained firewalls, series switches and security appliances.
 Visually inspected temperature sensors to maintain health of servers and network devices.
 Reviewed logs for all networking devices for unresolved abnormalities and problems.
 Troubleshot and maintained all networking devices and infrastructure across the enterprise including
switches, routers and firewalls.
 Communicated with vendors to resolve network outages and periods of reduced performance.
 Monitored systemlogs for all company computers and devices to maximize uptime.
 Built server systems and installed into racks.
 McAfee Web Gateway
Lewis Central School District, Council Bluffs, IA May 2011 – July 2014
Helpdesk Support Technician
 Implemented Active Directory by migrating a Novell system to AD
 Created Folders and Folder rights for Teachers and Students using Group Policies and Folder rights
 supported all Windows 2008 - 2012 R2
 Built and Supported Hyper-V eSXi 5.5
 Desktop Support
 Desktop Imaging
 WSUS
 Monitored company-wide trouble ticket queues.
 Reviewed logs for all networking devices for unresolved abnormalities and problems.
 Troubleshot and maintained all networking devices and infrastructure across the enterprise including
switches and routers.
 Tested and evaluated AutoCad software to improve performance and usability for student classrooms.
 Upgraded and expanded network systems and their components.

3.  Worked extensively with to schedule and store reports.
 Worked extensively with SolarWinds software to schedule and store reports.
 Completed remote repairs involving software solutions and hardware repairs.
 Defined security requirements for computer systems, including mainframe, workstations and personal
computers.
 Built server systems and installed into racks.
 Resolved virus and malware issues.
 Set up equipment for 1200 students and employees, including installing cables and hardware.
 Set up and configured hardware and software on company equipment.
 Maintained accurate hardware and software inventories.
 Restored data, operating systems, files, documents and drivers.
 Resolved computer hardware and software, printing, installation, word processing, email and operating
systems issues.
 Ordered necessary supplies and parts to repair malfunctioning hardware.
 Installed software, modified and repaired hardware and resolved technical issues.
 Resolved customer issues in a clear, courteous and straightforward manner.
Pratt Audio & Video, Omaha, NE Jan 2010 – May 2011
A/V Technician
 Tested and maintained computer-related industrial electronic control systems and electrical components
 Safely operated standard and aerial lift vehicles.
 Installed data and video equipment.
 Documented all maintenance and repairs.
 Resolved technical inquiries each day.
 Interpreted blueprints of electrical layouts and building plans during installations.
 Fed cables through access holes, roof spaces and cavity walls.
 Positioned and terminated cables, wires and strapping.
 Isolated faults in units and components.
IBEW Local #22, Omaha, NE Aug 2008 – Jan 2010
Data Technician
 Installed data and video equipment.
 Safely operated standard and aerial lift vehicles.
 Installed machinery, equipment and new and replacement parts.
 Calibrated and monitored devices following installation.
 Programmed and troubleshot devices following installation.
 Installed cable support systems and prepared workstation outlets.
 Terminated UTP cables and fiber optic cables.
 Interpreted blueprints of electrical layouts and building plans during installations.
 Fed cables through access holes, roof spaces and cavity walls.
 Positioned and terminated cables, wires and strapping.
EDUCATION

4. Associate of Applied Science: Associate of Applied Science: Electronics Technology - Cisco Networking, 2011
Metro Community College - Omaha, NE
Coursework in Computer Science and Information Technology
Graduated with Honors