How much time does your team spend on planned work? The work that's going to propel your business further? 80%, maybe 60%? The reality is probably nearer 30%. Failure demand, dependencies and unplanned work run amok in our organisations. If we want to improve performance, we need to find ways to expose this work and improve it. During this session, you'll discover how different types of time bandits take you away from hitting your goals. Once we understand them better, then we'll look at ways to visualise them. Once exposed, we can focus on strategies for resolving them. Then finally we can get some work done. We'll go over the 3 main types of work: planned, failure and ad-hoc. Then explore Dominica DeGrandis' time thieves of: * too much work-in-progress * conflicting priorities * unknown dependencies * unplanned work * neglected work We'll see how to visualise these in charts as well as how to use LEGO to create an engaging alternative.

1. TIME BANDITS: DON'T
LET THESE VAMPIRES
GET YOU
JOE WRIGHT
@JOE_JAG

2. BOOK OF THE TIME
BANDITS

3. Busyness is an addiction,
which doesn't equate to
growth or value. It usually
means doing a bunch of
things that all turn out
crappy
— Dominica DeGrandis

4. TOO MUCH
WORK IN
PROGRESS
(WIP)

5. WIP CLUES
> Quality is suffering
> Time to get things done is
going up
> We say 'yes' to every request
> Context switching

6. UNKNOWN DEPENDENCIES

7. UNKNOWN
DEPENDENCIES
CLUES
> High coordination costs
> Experts aren't available
> Changes to code or a plan
causes unexpected things to
happen

8. UNPLANNED WORK

9. UNPLANNED WORK
CLUES
> Planned work doesn't get
done - but you completed
other requests
> Work skips the planning
stage

10. CONFLICTING PRIORITIES

11. CONFLICTING
PRIORITIES CLUES
"When will my thing be done?"
"My thing is high priority!"
"If my thing doesn't get done by X,
then Y"

12. NEGLECTED
WORK

13. NEGLECTED WORK
CLUES
> Delayed tasks become
emergencies
> Work items in progress for
over
60 days

15. The aim of Kanban is to
make troubles come to the
surface
— Taiichi Ohno

20. TOO MUCH WIP
➡
ADD WIP LIMITS

21. TOO MUCH WIP
➡
MORE 'NO'
LESS WIP

22. EXPOSE DEPENDENCIES

23. EXPOSE DEPENDENCIES

24. EXPOSE DEPENDENCIES

25. UNPLANNED WORK
➡
TRACK IT
&
KNOW THE RATIO

26. PRIORITISE!
> Highest Paid Persons Opinion
(HiPPO)
> First-In First Out
> OKRs
> Cost of Delay
> Weighted Shortest Job First
BE EXPLICIT

27. PRIORITISE!
ESTABLISH A LINE
OF COMMITMENT

28. PREVENTING NEGLIGENCE

30. CATCH THEM ALL
> Too much WIP
> Unknown Dependencies
> Unplanned Work
> Conflicting Priorities
> Neglected Work

35. THE ASK

37. STATISTICS - 2016
Planned Failure Ad-hoc Meetings
April 23% 30% 40% 2%

38. STATISTICS - 2016
Planned Failure Ad-hoc Meetings
April 23% 30% 40% 2%
Nov 56% 4% 24% 10%

40. EBAY

41. WHAT ARE
YOUR
QUESTIONS?@JOE_JAG - JOE WRIGHT
HTTPS://GITHUB.COM/JOEJAG/TIMEBANDITS