1. JOSE L. SANTOS
556 W 140 St Apt. 38
New York, NY 10031
(347)805-6848 (646)863-9561
jlsantos24@yahoo.com
August 3, 2016
To: Human Resource/Hiring Unit
Sir/Madame,
The attached resume is presented for your consideration in regard to one of the opening in your company ( ).
My qualification combined with professional activities represents continuous and significant employment for
many years. The experience gained has given me the opportunity to accumulate substantial knowledge and
skills on different areas including Teaching, Customer Services, Case Management, Medicaid Service
Coordination, and Outstanding Interpersonal Relationships.
Overall, I am a team player in every sense of the word. I utilize a positive and enthusiastic approach towards
meeting objectives and goals, with high capacity for quickly adapting to any assignment.
A key element in my desire to move forward has been a drive to always improve, and combine my areas of
expertise with a strong determination to fully utilize my skills within a progressive organization.
The resume outlines my background and capabilities. As there is so much more to relate, I would appreciate the
opportunity to meet with you to discuss how I could contribute to your company.
Thank you for your consideration. I look forward to your reply and an early meeting.
Sincerely,
Jose L Santos, MS Ed
Enclosed: Resume

2. JOSE L. SANTOS
556 W 140 St # 38
New York, NY 10031
(347)805-6848 H (646)863-9561 jlsantos24@yahoo.com
PROFESSIONAL PROFILE:
Family Worker, Case Manager, Bilingual Special Education Instructor, Bilingual Medicaid Social
Services Coordinator.
EDUCATION:
City College of New York, MS Ed 1997
Mercy College, New York –BSEd Psychology 1989
CUNY -A.A.S Public Administration 1987
CERTIFICATION:
Teacher of Special Education,
Teacher of Bilingual/Bi-cultural Education
Certified Teacher Assistant
SPECIAL SKILLS:
Bilingual English/Spanish, Microsoft Word, Excel, Power Point
Able to keep all matters related to clients confidential
Proven leader with strong track record of success
Well-organized, good interpersonal and communication skills
Team Player who also works well independently
Take/make initiatives, and does not hesitates to take on additional assignments
PROFESSIONAL EXPERIENCE:
New York City Dept of Education Bronx, NY 08/11-02/2016
Bilingual Special/SETTS Teacher
Test Quest Inc New York, NY 02/09-6/2011
K-12 Bilingual Tutor
Brooklyn Community Service Brooklyn, NY 07/04-03/08
Medicaid Service Coordinator
Coordinated meetings to review clients' progress, prepared ISP in accordance with Local and
State regulations, maintained clients case log (25) up-to-date, escorted clients to appointments as
needed, arranged or facilitates transportation to service appointments, assisted client in applying
for entitled benefits such as SSI, Social Security, and Medicaid, assisted client on budgeting, job
skills and housing location, arranged/facilitated clients with educational planning and career
development.
East Harlem Council for Community Improvement NY, NY 01/02-08/03
Case Manager

3. Conducted assessments of participant’s employment ability, provided supportive/direct services to
the clients such as short-term counseling, reviewed participant’s profile for potential enrollment in
program, kept participants information, such as: (attendance, academic) up-to-date, experience
with outreach in low-income neighborhoods. Assisted supervisor as per requested.
New York City Public Schools NY, NY 10/88-06/99
Family Associate/Bilingual Special Education Teacher
In charge of the clerical work of the School Based Support Team/Bronx Clinical Services,
experience with outreaching to locate and help students to continue attending school, prepared,
developed, and measured lesson plans for Special Students, gathering information for finalizing,
and distributing Individualized Educational Plans, supervised teacher aids assigned to support
classroom’s activities, called meeting to review students' progress, mentored new teachers during
Summer/Bilingual Programs. Prepared, developed, and measured lesson plans. In charge of the
behavior plan being used in the classroom.