We are proud to deliver the Social Media component of the NHS Leadership Academy's Nye Bevan Programme. The programme is described by the Academy as "specifically designed to help CEOs & top leaders of the future gain the skills needed for tomorrow’s NHS."
With grateful thanks to the NHS Leadership Academy for their permission for this presentation to be shared publicly via social media.
For more information, contact socialmedia@jbmccrea.com
2. •Debunk myths about Social Media skills
•Practice Social Media behaviours
•Understand Social Media channels
•Begin to build Social Media relationships
•Produce good Social Media content
•Learn six steps of Social Media campaigns
•Secure senior Social Media engagement
•Have confidence to innovate through Social
Media
Session Learning Aims
4. Let’s learn about YOU
How many of you have…
Created a presentation?
Delivered a presentation?
Watched a DVD?
Taken a picture?
Delivered a speech?
Created an e-mail group?
Sent and cc’d an e-mail?
Forwarded an e-mail?
Added an attachment?
Done a Q & A session?
Recorded a series?
Been part of a team?
Shared some news or gossip?
5. Let’s learn about YOU
How many of you have…
Sent a tweet?
Retweeted a tweet?
Watched a video?
Created a video?
Listened to a Podcast?
Presented a Podcast?
Downloaded a presentation?
Uploaded a presentation?
Created a LinkedIn profile?
Posted a LinkedIn status update?
Created a Facebook profile?
Created a Facebook Page?
Joined a LinkedIn Group?
Followed others?
Invited others to follow?
Subscribed to a channel?
Shared a photo?
Taken part in an online broadcast?
Used Tweetdeck?
6. Let’s learn about YOU
ALL the skills you
need for these…
Are involved in
doing these
They simply need
applying in new
ways
9. Activity One - Cluedo
•it’s all about following and
being followed
•engagement brings
rewards and recognition and
response
•Tell it small, tell it often
16. If you could ‘jaunt’ around your organisation and
your stakeholders, plant ideas in their heads and
read what they were thinking, who would you
wish to engage with?
Activity Three - Tomorrow People
23. Social Media Capability Assessment
Content
Activity Four - Attention Grab
Name me three reasons why you would
choose one channel’s or organisation’s
content over another
24. Social Media Capability Assessment
Content
Activity Four - Attention Grab
It’s all
about the
NEW 3 Rs
X •Recent
•Relevant
•RewardingX
Words
are trumped by are trumped by
26. Social Media Capability Assessment
Content
Six steps of a successful SoMe Campaign
•Get your story and purpose straight
•Agree your strapline and hook
•Collate existing material that can be reused
•Populate your Social Media channels
•Maintain momentum
•Review and refine
!
Review/
refine
!
Maintain
momentum
!
Populate
channels
!
Existing
material
!
Strapline
and Hook
!
Story and
Purpose
28. Tameside Hospital
NHS Foundation Trust
What did the Keogh report say?
“The Panel did not see clear evidence that the
Board is listening to patients and families to
improve the quality of patients’ experience”
“This is essential to set a
cultural tone for staff...and
provide development to
ensure staff are sensitive
to patients’ needs and
learn from complaints”
Tameside Listens
29. Tameside Listens
Tameside Hospital
NHS Foundation Trust
“Immediate focus is needed on the
following issues...”
“Develop a patient and public engagement
strategy in collaboration with stakeholders,
including patients and staff”
30. Tameside Listens
Tameside Hospital
NHS Foundation Trust
So success would be if the Board…
Demonstrated it had listened
Demonstrated evidence was linked to
improvement and quality
Demonstrated involvement of stakeholders,
patients and staff
Demonstrated evidence of being sensitive
to patient needs
31. Tameside Hospital
NHS Foundation Trust
So how did we go about it?
The biggest listening exercise in
the Trust’s history
Announced on 1st August 2013
as part of the Trust’s response to
Keogh
A 6-month listening exercise
using the widest possible range of
channels, tools and processes
Tameside Listens
LISTENINGEXERCISE
Tameside Listens
Tameside Hospital
NHS Foundation Trust
THEBIGGEST
INTAMESIDEHOSPITAL'SHISTORY
YOUR CHANCE TO SHAPE YOUR HOSPITAL'S CARE...
• TO SUPPORT AND DEVELOP OUR STAFF
• TO PROMOTE COMPASSION AND CARE
• TO LISTEN AND RESPOND TO YOUR FEEDBACK
• TO ENSURE SAFETY FOR PATIENCES
WHYWEARE
LISTENING
By email
tamesidelistens@tgh.nhs.uk
By phone
0161 922 4032
like us on facebook
/tamesidelistens
follow us on twitter
#tamesidelistens
watch us on youtube
/TamesideListens
Subscribe to our podcast
www.tamesidehospital.podbean.com
or available on iTunes
WE’RELISTENING.
TELLUSWHATYOUTHINK
• TO PURSUE EXCELLENCE
• TO PERFORM BRILLIANTLY
• TO DELIVER QUALITY
• TO WORK IN PARTNERSHIP
32. Tameside Listens
Tameside Hospital
NHS Foundation Trust
Embraced Social Media
e:mail tamesidelistens@tgh.nhs.uk
Follow us on Twitter #TamesideListens
Like us on Facebook www.facebook.com/tamesidelistens
Watch us on YouTube www.youtube.com/TamesideListens
Subscribe to our Podcast
http://www.tamesidehospital.podbean.com or
Phone us on 0161 922 4032
34. Tameside Hospital
NHS Foundation Trust
What did we ask?
Sought feedback and ideas on 8 themes
Tameside Listens
Didn’t ask
‘What do you think?”
but open-ended
“How can we do
better?”
Over 500 responses
36. Tameside Hospital
NHS Foundation Trust
The Trust’s response?
Tameside Listens
Only 4
suggested
actions were
rejected 54%
suggested
actions were
new to the
Trust
37. Tameside Hospital
NHS Foundation Trust
So what did it tell the Board?
Tameside Listens
When asked for their suggestions through an exercise
like Tameside Listens, the vast majority of responses
are sensible and acceptable to the Trust
Many of patients’ most important concerns are already
being addressed by the Trust but hadn’t been
communicated adequately
More than half of suggestions that have been obtained
through the Tameside Listens exercise did not
currently feature in the Trust’s plans, but would be
candidates for future Improvement Plans or Immediate
Action
This proved its worth and value to the Trust and demonstrated
the importance of mainstreaming the activity into the Trust’s
core communications and engagement functions.
38. A fundamental change of direction
I don’t want to go to you… I want you to come to me…
39. The power of SMILE
Social Media Improvement
Listening Engagement
• TO SUPPORT AND DEVELOP OUR STAFF
• TO PROMOTE COMPASSION AND CARE
• TO LISTEN AND RESPOND TO YOUR FEEDBACK
• TO ENSURE SAFETY FOR PATIENCES
WHYWEARE
LISTENING
• TO PURSUE EXCELLENCE
• TO PERFORM BRILLIANTLY
• TO DELIVER QUALITY
• TO WORK IN PARTNERSHIP
43. Follow us on Twitter: 86 million Twitter Impressions - 7,341 followers
Like us on Facebook: 95,000 daily reach - 1,000 followers
Subscribe on Youtube: 19,400 video views
See our Vimeo showcase: 1,392 plays
Subscribe to our Podcast: 11,549 feed hits
See our daily photo journal: 8,240 views
Feature in our image showcases
Watch live with Google Hangouts
Where DID people mainly find us on
social media for Change Day 2014?
44.
45.
46. Nye Bevan Programme
Making the case for change - Social Media
component led by Joe McCrea
@joemccrea1966