1. Joe Masters
430 N. Home Avenue
Pittsburgh, Pa. 15202
Cell (740)359-9949
jmasters@outlook.com
Summary  Experience with installing and configuring a variety of server operating systems and server roles,
including Microsoft Server 2003, Small Business Server 2008, Windows Server 2008 r2, Windows
Server 2012, Active Directory, Remote Desktop, VPN, TCP/IP, Network Printing Systems,
Kaspersky Endpoint Security, VMware.
 Skilled at desktop, laptop, and printer repair. Also some experience repairing tablet pcs.
 Knowledgeable with all Windows Desktop Operating Systems including Windows 10, as well as Apple
and Linux Operating Systems.
 Worked with third party network, internet, software and hardware providers.
 Extensive computer training, including network infrastructure, wired and wireless routers, network
switches, and Ethernet cable fabrication.
 Self-employed specializing in administrating networks for nonprofit organizations, as well as pc repair
and virus removal.
 Dependable, works well under pressure; professional and courteous attitude; communicates ideas
clearly and effectively.
Education Associate of Applied Sciences Degree
Belmont Technical College, Saint Clairsville, Ohio
Concentration on Microsoft Network Administration
2004-2007
Akron University, Akron, Ohio
General Studies
Conotton Valley High School, Bowerston, Ohio
College Preparatory
Work
History
Assistant Network Administrator/Computer Specialist, Glade Run Lutheran
Services.
 Responsible for the day to day upkeep of workstations, laptops, printers, and
network hardware in a school environment.
 Help desk experience with therapists, teachers and students via remote login,
telephone, and email.
 Add and remove employees and computers, set user permissions, configure group
policies according to company mandate.
 Experience with Websense, Secure School, and Securely web filters.
 Work with Network Administrator on server and network upgrades.
 Check daily system backups for successful completion, run test restores to check
backup integrity.
 Setup and maintain wireless networks.
IT Specialist/Recovery Vocational Specialist, Transitional Employment
Consultants.
 Responsible for computer and network maintenance and upgrades.
 Install and configure new workstations, local and network printers.
 Install and upgrade network infrastructure.
 Consult with supervisors and third party vendors on system upgrades and oversee
all work performed by outsidecontractors.
 Responsible for training, supervision, and transportation of clients.
 Facilitate training groups and one on one instructional sessions.
 Maintain customer case records.
November 2012
September 2016
December 2009
October 2012

2. Work
History
Continued
Joe Masters
430 N. Home Avenue
Pittsburgh, Pa. 15202
Cell (740)359-9949
jmasters@outlook.com
Network Specialist/Chemical Dependency Technician, Dr. Lee Jones’ Miracles
Happen.
 Responsible for routine computer maintenance, hardware/software installations,
network improvement projects within the facility, and creating interactive forms.
 Facilitate educational and supportive groups on alcoholism and drug addiction.
 Provide clients with a therapeutic environment and provide basic living skills
support.
 Monitor and document client’s daily activities.
 Provide transportation for clients to and from appointments and functions.
Quality Assurance Technician, Tri-State Machine.
 Program and operate Cordex Measuring Machine.
 Audit all incoming and outgoing product.
 Prepare and maintain all ISO documentation.
 Calibrate and maintain tools and gages.
March 2005
December 2009
September 2004
March 2005
Grinder/CNC Operator/Inspector, The Tim ken Company.
 Set up various grinding machines and CNC turning centers.
 Grind or turn precision bearing parts to tolerances of +/-.0005.
 Inspect product using a variety of tools and gages for quality assurance.
 ISO 9000 auditor.
September 1995
September 2002