1. Joseph F. Cotter
Multi Talented IT Professional. Seeking personal growth via growth of the
client or employer.
1406 Linden Lane
West Chester, PA 19380-5916
(484) 802-6982
jcotter007@gmail.com
EXPERIENCE
ABC Paper & Chemical, ​West Chester, PA — ​Consultant
JANUARY 2002 - PRESENT
Built and maintain corporate network. Responsible for security,
backups, Help Desk, Printers, Remote Access, Disaster Recovery,
computer and internet usage monitoring & reporting.
American Hearing Aid Associates, ​Birmingham
Township, PA — ​MIS Administrator
MARCH 2000 - OCTOBER 2001
Maintained one NT 4.0 network consisting of 6 servers and 40 end user
workstations. Provided technical customer care via telephone to the
company’s clients & Regional Managers. Also maintained telephone
system. Supported the company’s VPN utilizing Terminal Services and
Citrix Metaframe. Introduced electronic vendor reconciliation
procedures. Developed custom databases for invoice management and
customer care tracking. Installed Microsoft SQL Server 2000 and
developed stored procedures to support the databases. Introduced
scanning and OCR procedures for reading electronic data. Implemented
electronic fax retrieval and distribution. Converted clients from
Windows 98 to Windows 2000.
GA Group, ​Eddystone, PA — ​IT Director
JANUARY 1998 - JANUARY 2000
Maintained 6 NT Networks and 1 Novell Network. All computer
hardware / software in all offices, including purchasing, configuration,
hardware / software maintenance, upgrades, virus management, tape /
disaster recovery procedures, inventory & asset record keeping.
Complete design, assembly, install, and end user training for 2
Microsoft NT 4.0 networks. Installed and maintained MS Exchange
Server 5.0. Installed Cobalt Cube POP internet e-mail servers. Installed
and maintained an A T & T / Cerfnet VPN and was responsible for client
connections. Full help desk support to all end users. Issued T1, DSL, and
frame relay access to network users, configuring TCP/IP settings and
handing out Static IP address to end users. Also used DHCP to assign IP
addresses. Creation of custom Microsoft Access databases to interface
with financial applications, track needed data and provide necessary
reports. Implementation of Microsoft NT Terminal Server for remote
SKILLS
Windows 10, 8, 7, Vista, XP,
Server 2003, Server 2008,
Exchange Server, SQL Server
MS Office, Access, ASP.NET,
Visual Basic, HTML, Database
Driven Websites, SQL
Queries. Data Mining, Report
Writing
Networking, TCP/IP, DHCP,
Router Management, Port
Forwarding, Remote Access,
RDP, VNC, VPN, PBX systems,
CAT-5/5e/6 Wiring, phone
system wiring
Building Maintaining PCs /
Networks, Computer Imaging
(Ghost, Acronis, etc.)
Help Desk, Customer Service,
Working with non technical
people, acting as a liaison
between technical and non
technical staff
Social Media Posting,
database driven email blasts
Security Cameras, Door Lock
(Proxlock) systems
HOBBIES & INTERESTS
Computers, Music, Virtual
and Augmented Reality
technology, Social Media,
Cooking, Shopping

2. access to the LAN based applications (including financial applications).
All contract management including meeting with potential vendors and
negotiating pricing. Made formal recommendations upon reviewing
multiple proposals for cell phones, pagers, long distance services, etc.
Maintained telephone systems in 7 offices, including the
creation/removing of extensions both in the PBX systems and the
re-assignment of phone patch panel connections.
John Hancock Mutual Life Insurance, ​West Chester, PA
— ​LAN Administrator
OCTOBER 1996 - JULY 1997
Assisted in assembly and rollout of LAN with Optika imaging system.
Was responsible for maintaining the entire network which included
managing tape libraries and CD archiving / retrieval of medical
insurance claims. Conducted training sessions and trained 60 end users
in the transition from mainframe terminals to PC & LAN based systems,
including topics such as Windows, Word, and Excel. Provided full help
desk support to all end users. Used Microsoft Access and Excel to
provide detailed reporting to management.
EDUCATION
Chubb Institute, ​Springfield PA — ​BA in Computer Science
MAY 1997 - OCTOBER 1997
SQL, COBOL, JCL, IBM DB2, JCL / VSAM
Penn State University, ​University Park, PA — ​Studied
Computer Engineering
1989 - 1992
Engineering Concepts, Calculus, Physics