1. Joanne Simon
7460 239th Ave NE  Stacy, MN 55079
651-587-5118  Joannes_mn@hotmail.com
SUMMARY
Highly experienced director of social services and not-for-profit agencies. Successfully developed a
variety of programs to improve service quality and compliance. Excellent working knowledge in a
variety of regulatory, safety, and security issues. Track record of successfully programming and
dealing with both clients (people in need) and families (as appropriate). Skilled in developing
rapport and relationships with employees, clients, families and support networks.
PROFESSIONAL EXPERIENCE
AMAS INCORPORATED 2008-2016
Executive Director: 2010 – 2016
SCOPE: Report to Board of Directors. Oversee the operations of the Agency that includes Home and
Community Based Services (Child and Adult foster care, Independent Living Skills, Semi Independent
Living Skills, In Home Family Supports), Comprehensive License as well as all Administration
functions.
 Oversee compliance in interpretation and application of state and federal statutes and laws.
 Oversee agency’s 1 million budget; develop, plan and implement new initiatives and strategic
planning adjustments to optimize productivity and streamline processes to improve cost
effectiveness.
 Interpret, organize and apply state and federal rules and regulations related Home and
Community Based Services as well as Comprehensive Assisted Living.
 Strategic planning and operational programming to streamline processes and maximize
efficiency
 Provide constructive program updates and recommendations to the board, management
and key stakeholders.
 Billing, account management and record keeping.
 Supervise, lead, coach and mentor a team of professionals and diverse work teams.
 Develop procedural materials as well as position descriptions, job responsibilities as well as
policies and procedures.
 Complete annual employee performance evaluations and administer corrective action
including discipline if applicable
 Strong organizational, analytical and conflict management skills
 Excellent listening, verbal and written communications skills.
 Flexible in working under pressure, manage multiple projects and changing priorities on
short notice.
 Secured access, maintenance and protection of data privacy and HIPPA information.
 Various use of technology including PC computer operation, internet, email, SharePoint, One
note
 Microsoft office including Word, Excel, PowerPoint, Access, Outlook, Outlook Calendar and
Adobe Reader
Director of Program Services: 2008-2010
SCOPE: Oversee the operation of all programs including:
Joanne Simon  651-587-5118  Joannes_mn@hotmail.com
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2. • Reorganized agency’s evaluation of programming through extensive review and application
of Minnesota Statutes and Rules.
• Developed program uniformity and trained management on compliance issues.
• Created consistent and stable programming reducing management turnover.
• Trained middle management on unemployment laws and documentation greatly reducing
unemployment claims.
• Conducted monthly house inspections assuring compliance with state or federal laws.
• Built company networking system by joining organizations and establishing relationships.
• Completed paperwork for State of Minnesota new service quality improvement regulations.
In gathering data, identified additional staff training initiatives.
• Initiated project identifying electronic health record vendors to comply with HIPPA
requirements. Outcome will result in reduced paperwork and increased record security.
• Developed dynamic teams to work collaboratively creating positive work environments.
• Recruit, interview, hire, train and schedule staff.
• Staff scheduling, verification of eligible hours, authorize leave requests and approve
timesheets
Anoka County Human and Family Services 2000-2008
Therapeutic Foster Care Social Worker: 2007-2008
Scope: Supervised six therapeutic foster homes
• Developed “goal template” for child and foster parents that allowed all relevant parties to
access latest information. Communication and record keeping both improved.
Child Protection Worker: 2000-2007
Scope: Managed a caseload of 12-24 families in need of services
STATE OF MINNESOTA/BOARD OF PUBLIC DEFENSE 1998 - 2000
Dispositional Advisor: 1998 – 2000
Scope: Collaborated with Public Defenders and clients in the development of alternative sentencing
Counseling Agencies and Adult Sex Offender Programs 1994 - 2008
Disposition resources were highly disorganized. Created a resource book for public defenders to
identify alternatives to jail. Judges began using more “downward departures” (options to jail).
FAMILY CENTERED ADOLESCENT SERVICES 1994-1998
Adolescent and Family Therapist
Scope: Established treatment and educational goals in collaboration with clients, implementing
treatment plans for a caseload of 10 clients
• Faced with need to establish chemical dependency program that involved families. Surveyed
existing families and created day program and family support group. Provided more
comprehensive care and reduced recidivism.
DAKOTA COUNTY 1995-1997
Consultant-Adolescent Chemical Dependency
Scope: Provided Chemical dependency assessments and therapy
• Challenged to develop Chemical Depedency program for juvenile detention center for boys.
Utilized assessments that allowed family insurance to pay for in-patient treatment.
Facilitated weekly chemical abuse awareness sessions helped young men better address
issues contributing to delinquency and incarceration.
Joanne Simon  651-587-5118  Joannes_mn@hotmail.com
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3. PORT OF CROW WING 1992-1994
Counselor at Large
Scope: Managed a caseload of adolescents aged 13-18 in a group home environment while
concurrently facilitating groups at an Adolescent Outpatient Chemical Dependency Program
SALVATION ARMY HARBOR LIGHTS 1991-1992
Caseworker
Scope: Helped develop guidelines for domestic abuse/chemical abuse housing program for women.
Successfully helped several women and children find and keep affordable housing away from their
abuser and either find or set up support to avoid relapse.
EDUCATION AND LICENCING
ST MARY'S UNIVERSITY, Minneapolis, MN
Masters: Counseling and Psychological Services - 2000
BEMIDJI STATE UNIVERSITY, Bemidji, MN
Bachelor of Science
• Major: Community Service/Applied Psychology
• Emphasis: Family and Community Mental Health & Child Development
• Minor: Psychology
INSTITUTE FOR CHEMICAL DEPENDENCY PROFESSIONALS OF MINNESOTA
Certified Chemical Dependency Practitioner 1992-1998
Licenses
Currently studying for the LPCC exam - 2017
Memberships and Associations
Northern Lakes Academy: Parent Advisory Board 2014 to Present
Member of Association of Residential Resources in Minnesota (ARRM) since 2010
Member of the National Association of Professional Women (NAPW) since 2009
Member of Minnesota Social Service Association (MSSA) since 1998
Joanne Simon  651-587-5118  Joannes_mn@hotmail.com
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