6. What steps must a user take to reach our goals.
TASK ANALYSIS
7. Defines what we want
the users to do
Defines how we want
them to do it
Task AnalysisBusiness Analysis
8. Common sense is your no.1 tool.
1. Slow down and walk through the
process from a users perspective.
Imagine that the users are you at your least sober
moment.
3. Break down the tasks into more step-by-
step detailed subtask.
• When are they likely to get frustrated?
• How can we anticipate their needs?
• How can we speed up their learning process?
Task Analysis
2. Identify all the major task a user needs
to accomplish.
9. A user flow often reveal the hidden complexity of everyday activity
The Output: User Flow
10. Task Analysis & User Flow
In pairs, conduct a task analysis and compare the user
flow of booking a hotel room in these two websites.
Exercise 2.1
11. A list of all the information, features, capabilities users
require to complete the tasks
REQUIREMENT DEFINITION
12. Essential
Simple Complex
Nice to have
In pairs, map out all the
requirements of both website
and put them on the feature
priority diagram.
Feature Analysis
Exercise 2.2
