Termo Vision is a inner air clean and maintenance company. The aim of this project is to deliver a design package to improve and visulize the service for Termo Vision.

1. Termo Vision Project
Service design project for inner air clean and maintenance company
2011

2. Introduction
Termo Vision is a inner air clean and maintenance company. The aim of this project is to deliver a
design package to improve and visulize the service for Termo Vision.
Methods & Tools
Bodystorming, Context mapping, Experience prototyping, Fieldwork: observation and documenta-
tion, Scenario- based design, six hat thinking, Ten Usability Heuristics
Design Process
•Find
•Create
•Concretise
•Define
Jinyi Su’s Role
Analyze challenges and opportunities.
Analyze touch points
Observing and interviewing
General ideas of interaction screan system and branding
General interaction system concept and prototype making
Analyze service path combined interaction system
Find
Design Challenges & Opportunities:
1. What is the difference comparing to competitors? / How to do good affection to customers?
(visable)
• Behaviour / communication
• Visible logo
• Outfit/uniform
• Expertise
2. How to do communication as easy as possible? (interview)
• Create an online service to make appointment for repairs.
3. How to make everyone aware of that they have rights to get good air quality? (interview) •
• Janitor/maintenance from ISS don’t know how to solve air quality problem
• Shop managers just accept that and suffer. They don’t know that there exist a firm like Termovi-
sio Oy.
• Most of the people don’t know any company which provide these kind of services.
Goal: to be more visible to all.
4. How to make a report more easy to understand? (observation)
• Introduce a plan of pipes of air conditioning, indicating where the problem has been.

3. Target group:
• REM (real-estate man-
ager)
• Emploee and visitors
(working in side buildings)
Observation & Interview
towards two groups
Create
1. Screen & Technology
Interaction screen device to assistant service
process.
2. Business Gifts
Gifts for partners, co-operators and clients

4. 3. Termovisio Eguipment
• Change the role of Termo Vision
from maintenance experts to doctors.
• Highlight Termo Vision brand
4. Advertising
5. Branding

5. Define Concretise
VI for Termo Vision
3 Types of contracts catego-
ried by 3 color

6. Early phase Logos
Toolkit

7. Logo & slogan
Final Logo & slogan

8. Gerneral concept of
assistant screen device
Gerneral service path
Sensor alert
Maintenace and notifi-
cation air ballooms

9. Mindmap for interac-
tion assistant screen
device development
Mindmap for interac-
tion assistant screen
device development
Screen cut images of real functional inter-
action assistant screen device prototype