1. Programme Management and Systems Integrator of a
Real-time Billing Transformation for EU Telco:
Seamless Mobile Revenues – Revenue Protection
Challenge
eircom as a result of under investment for a number of years found itself with a large number of legacy systems
within their Mobile Estate. The risk was that these systems had limited or no vendor support, were expensive to
maintain and could not support next-generation services.
eircom decided to focus investment in it mobile business, with its key focus on building resiliency in its systems, and
upgrading and migrating existing Real-time Charging System (which handled all call traffic and revenue flows) to the
latest solution, with eircom committed to implementation with seamless mobile service and revenue protection.
Solution
Bohill, with extensive experience in delivering projects and programmes that are large, complex and high risk within
Telecoms was chosen as eircom’s Systems Integrator Consultancy for the deployment working with the solution
vendor and eircom’s IT and Networks teams.
Bohill, and eircom, recognised that projects of this nature often result in lengthy delays, cost overruns and cases of
service outages and loss of revenue. The remit was to mitigate these project risks.
Bohill adopted a ‘Risk Management’ Systems Integration and Programme Management approach. That approach
started with an extensive due diligence exercise encompassing detailed risk analysis, planning and gap analysis.
This exercise was central to shaping the commercial and contractual agreements with the solution vendor, providing
eircom with solutions to mitigate risks across service quality, solution integrity, vendor management, defined scope
and commercial exposure.
Quality Assurance
To provide quality assurance extensive test cycles were
planned and executed over 42 weeks duration, with each
cycle validating integration, functionality, rating and
readiness to deploy, all measured against predefined
milestones and acceptance criteria. These quality
assurance metrics were identified within the due diligence
exercise. The phased approach to testing and
implementation meant any deficiencies were rectified
before moving to the next phase. This project
management model ensured that certainty in delivery was
achieved in advance of the customer migration
Opportunity Realised
eircom have managed to successfully upgrade a critical
component of its mobile estate with a fully geo redundant
and high availability system, delivered with seamless
mobile revenues and continuity of customer experience.
eircom’s programme was delivered on-time, within budget
and met all pre-defined quality metrics, thus maximising
its return on investment (both project management
investment and solutions selected).
“Bohill Consulting has been
fundamental to the successful
transition of our platforms and
customers, effectively delivering
the programme with minimal impact
to the business and to a high
degree of quality.
Extensive planning and diligence
conducted by Bohill has allowed
eircom to de-risk our estate and
build a foundation to develop new
features and functionality delivering
competitiveness in the
marketplace.”
Geoffrey Shakespeare
Managing Director
Technology Evolution & Development eircom
Group
About eircom
eircom is the largest telecoms operator in Ireland with over 2 million fixed and mobile subscribers across its
retail and wholesale businesses.
It is the incumbent and largest fixed-line operator, and is also the owner of Meteor (the third-largest mobile
operator) and eMobile and TV service called ‘e-vision’.