CV Link

1. .
.
CONTACT
Cabugao, Ilocos Sur
Mobile: +639451447479
jezamae1105@gmail.com
CORE
COMPETENCIES
 Social media management: FB,
IG, TK, Canva
 Microsoft office proficiency:
Excel, word, lookout
 Organization skill
 Time management
 Administration
 Customer service awareness
 Complex problem solving
EDUCATION
April 2011 - April 2015
Bachelor of Arts: Political Science
Cagayan State University, Carig,
Tuguegarao City.
CERTIFICATIONS
 Certified by International
Leadership Management (ILM-
UK) Professional in HR
Management with Excellent
award.
 IETLS- October 2021
B1 level in Speaking & Listening
in English language test.
References granted upon request
JEZAMAE S GARCIA
PROFESSIONAL SUMMARY
Enthusiastic & Professional client relationship manager with
extensive background in customer service and support. Detail-
oriented and forward-thinking with strong communication,
decision-making and problem-solving abilities. Seeking new role as
an Virtual Assistant to find a platform to utilize acquired knowledge
and skills.
WORK HISTORY
July 2022 - May 2023
Sales & Marketing, Maria Al Jazeera, Dubai, UAE
 Managed business development initiatives by developing
impactful customer relationships and executing benefit-
orientated presentations to increase revenue.
 Closely monitored weekly sales to write reports for senior
leadership and streamline operational processes.
 Developed new business by networking with valuable customers.
 Used consultative sales approach to understand and meet
customer needs.
 Maintained routine communication with clients to assess overall
satisfaction, resolve complaints and promote new offerings.
 Immediately addressed problems with customer accounts to
promote quick resolution.
January 2022 - June 2022
Tele caller, Global Axis, Dubai, UAE
 Handled high call volumes with accuracy and efficiency for
optimum productivity.
 Maintained accurate knowledge of current services to provide
informative customer advice.
 Achieved daily performance targets, aiding department
progression towards sales goals.
 Successfully generated new business via telephone sales,
achieving profit growth targets.
 Established follow-up call systems to effectively resolve
complaints and maintain customer loyalty.
 Used expert sales and negotiation skills to secure high-value
bookings, providing excellent customer care throughout.
August 2018 - June 2020

2. .
.
Receptionist, Premier Inn, IBN Battuta, Dubai, UAE
 Improved positive customer service ratings by 100% within 6
months through continued excellent service and care.
 Greeted customers warmly, aiming to provide a positive and
smooth check-in experience.
 Maintaining accurate guest records for future reference in line
with data protection regulations.
 Collaborated closely with FOH staff, communicating guest
requirements for a smooth service turnaround.
 Maintained a clean and tidy reception area, ensuring consistently
positive customer first impressions.
December 2016 - February 2018
Customer Service Representative, Alorica- San Nicolas
 Participated in regular training to maintain up-to-date knowledge
on company products and policies.
 Leveraged product expertise to develop effective service plans,
achieving revenue goals and growing client retention.
 Enhanced performance data management techniques, creating
an improved understanding of customer trends and demands.
 Reduced customer query response times by diversifying skill set
to extend comprehensive omnichannel representation.
 Completed regular customer service education and training
programs for ongoing professional development.
 Cultivated strong value-added relationships with customers,
driving business development and profit potential.
.