1. Jeveck A. Ragadio
Mobile: (850) 303-9759
E-mail: jev.ragadio@gmail.com
13714 Pebble Ranch, San Antonio, Texas 78249
OBJECTIVE
Wish to apply over 8 years of proficient experience as a network control center technician, data center manager, and
project manager to a career in Information Technology (IT) and Systems field.
SUMMARY OF QUALIFICATIONS
Nearly 9 years experience in communications and IT systems including network protocols, network cabling
standards, and network encryption. Accomplished craftsmanship in implementing, configuring, troubleshooting,
maintaining, and optimizing performance of video, data, and voice circuits for worldwide distribution customer
support. Professional knowledge of Project Management Principles overseeing programming, planning, assigning,
and expenditure of numerous multi-million dollar IT equipment and infrastructure assets capturing the full scope of
change management throughout the project life cycle. Full capability to work with sensitive and classified
information obtaining Top Secret/SCI-DCID clearance (renewed August 2014) while earning CompTIA Security+
certification.
PROFESSIONAL EXPERIENCE
United States Air Force – 8 years 10 months (Active Duty)
SAN ANTONIO, TEXAS SEPTEMBER 2012 – APRIL 2016
Work Center Supervisor - Non-Commissioned Officer in Charge (NCOIC)
Supervised, directed, and motivated the accountability of over 28+ Airmen. Provided guidance and knowledge
gained through years of experience to new Air Force members. Helped support the 149th Fighter Wing (FW)
manpower to reduce workload (e.g. remedy tickets, critical outages, IT networking troubleshooting). Introduced
Airman and other members into community involvement.
Vital Accomplishments
 Decommissioned 149th FW Security Forces communication room; resources for 220+ personnel saving AF
$10K IT assets
 Assisted in wing-wide IT refresh; installed and configured 85+ workstations ensuring reliability of $40K+ IT
assets
 Volunteered 24 man hours to Special Olympics competition aiding over 900 athletes while boosting positive
AF image with community
Enterprise Data Center Network Supervisor
Lead team of six in worldwide-networked operating data center, managing joint military personnel and network
platforms to thousands of Department of Defense users. Increased data center network (DCN) infrastructure by
providing hands-on installations of network, server, and monitoring devices while complying with power, space, &
cooling (PSC), and cabling standards. Delivered thorough troubleshooting and customer support for a large array of
networked systems and applications through configuration of network interfaces. Hands-on experience with several
Cisco platforms to include Nexus 2901 and 4900M routers, Cisco Call Manager with 7900 series Cisco IP Phones,
and Cisco Wireless Access Points (WAP).
Vital Accomplishments
 Managed $3.1M DCN infrastructure ensuring access to over 70 joint intelligence systems
 Conducted and configured anti-virus updates safeguarding multiple networks from 200K+ cyber attacks daily
 Oversaw core network overhaul of vital data links which enhanced USCYBERCOM mission system defense
from 5 hostile nations
Project Manager
Evaluated impacts of organized upgrades advising essential leadership on IT issues while coordinating global users’
IT requests. Managed the engineering and installation teams’ implementation of joint systems upgrades, relocations,

2. removals, and modifications. Created detailed project plan providing customers and stakeholders with detailed tasks,
pinpointed milestones, significant liens/show-stoppers thus enabling effective communication through each step of
change management. Successful communication and people skills lead to substantial wholesome company relations
and customer service.
PROFESSIONAL EXPERIENCE CONTINUED
Vital Accomplishments
 Coordinated and managed 35+ enterprise-wide IT projects within timely manner receiving 100% customer
satisfaction using professional, animated personality; achievements acknowledged personally by Divisional
Chiefs
 Directed $4.6M technical refresh of IT components coordinating with 5 national secure sites
 Supervised $1.2M+ wireless network project consisting of 450+ devices while managing 9 IT work centers
completing assignment well before projected date
SOUTH KOREA, REPUBLIC OF KOREA SEPTEMBER 2011–SEPTEMBER 2012
Cyber Transport (Network Infrastructure) Technician
Provided and maintained telephone, data, radio, and secure equipment circuits delivering to Command, Control,
Communications, Computers and Intelligence (C4I) and 30K United States Forces Korea personnel. Performed and
directed safeguarding of 4K+ Defense Information Systems Agency Pacific (DISA-PAC) circuits. Maintained over
700 devices supporting Osan Metropolitan Area Network (MAN), including $200M+ voice switch & systems
control facility, providing connectivity to 7.4K users.
Vital Accomplishments
 Conducted 150+ work orders including 300+ outages sustaining Command and Control (C2) links ensuring
success of 7.7K mission sorties
 Resolved 400+ DISA-PAC circuit outages which was key to earning 2011 DISA-Korea Transport/Switch
Facility of the Year
 Installed and configured 30+ network switches site-wide for remote maintenance systems elevating safety and
awareness of 56 aircraft valued over $1.8B
SAN ANTONIO, TEXAS JUNE 2007 – SEPTEMBER 2011
Regional Network Control Center Technician
Directed and performed troubleshooting measures on video, data, and voice circuits supporting Department of
Defense. Managed, maintained, and analyzed the optimal performance of secure/non-secure Local and Wide Area
Networks. Coordinated authorized outages with both commercial vendors and worldwide military system control
facilities.
Vital Accomplishments
 Modernized over 50 encryption devices to close security gaps eliminating unauthorized disclosure ensuring
Global War on Terrorism (GWOT) operations credibility
 Tracked and updated multiple hundreds of Remedy outage tickets to sustain communication status visibility
and validated trend analysis for 1K+ circuits
 Enabled and enhanced video telephone conference (VTC) circuit ensuring inter-agency C2 conferencing
capabilities for CIA/FBI/DEA/DIRNSA
VOLUNTEER CONTRIBUTIONS
Haven for Hope
 Coordinated, provided, and delivered efficient care for families and individuals experiencing homelessness in
Bexar County
Habitat for Humanity
 Organized a team to help build houses for those less fortunate in hopes of a better future to provide for their
families
Parks and Recreation
JEVECK A. RAGADIO PAGE 2 RESUME

3.  Provided city parks and recreational sites with organization by cultivating agricultural surroundings
Valor Games
 Conducted coaching and refereeing, while providing inspirational enthusiasm for veterans and service
members with physical disabilities in sporting activities
Meals on Wheels
 Prepped and prepared daily essential meals for San Antonio to nourish up to 1 Million senior citizens yearly