4. ISO 9001: 2008 Planning and product realisation (7.1) Customer related process (7.2) Design and development (7.3) Purchasing (7.4) Production and service provision (7.5) Control of monitoring and measuring equipment (7.6)
5. Easier when… Business is Primary Focus Practice manual, everyone adheres Technical Excellence is the goal Business plan Client signoff at milestones Standard details Effective post-occupancy evaluation program
6. More Difficult when… Design is Primary Focus No practice manual Creative Freedom is the goal No business plan No milestones No standard details No post-occupancy evaluation program
11. Developing a competency-based process: 1. Write an objective for the task 2. Design the task 3. Identify the equipment, machinery & tools that may be needed 4. Choose the materials to be used 5. Identify the steps involved 6. Train people in the necessary skills 7. Conduct trials & test for competence 8. Do the task 9. Learn lessons & improve the process through trial & error
14. A typical detailed Procedure Purpose Scope Definitions References Responsibilities Actions Records
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16. Quality Manual Public Document to give clients Goals & Objectives Description of the organisation Outline of the procedures manual Procedures Manual Confidential Document Governs how the business operates
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18. Main costs associated with creating a Quality Management System Engaging an internal or external driver Overt management support for creation and implementation Resourcing creation and implementation
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20. Good luck with your future journey through Quality Management!
Hinweis der Redaktion
I assume you will be handing out business cards, so don’t put your contact details on the front page here.
Try to get these stars and points to come up one at a time as you speak about them. Add sailing shackle?
Not sure what you mean here… you talking about staff? Maybe find a pic of a sea-captain? Not sure sorry!
What are you saying in this slide? Do you talk about preparation?
Do you need this slide?
Say this bit, don’t write it: This was to prevent cars parking on the large open area in front of the grey building on the right.