3. Mobile consumers
The basic data
âș 93% of UK adults own a mobile phone and 80% are smartphones
âș 71% of adults have a smartphone
âș 60% of adults use mobile search at least once a week
âș UK has 33 million tablet users
âș 65% of internet users have a tablet, around half of which are Apple iPads
Sources: Offcom 2014, Google 2015, IMRG 2015
4. Mobile consumers
When is a mobile a mobile?
âș Smartphones are used away from home and office more than tablets: are
pocketable while tablets are merely portable
5. Mobile consumers
What drives mobile commerce?
âș Smartphones and tablets account for 45% of ecommerce traffic
o 30% of online sales are through tablets, 10% are through smartphones
âș Tablets convert far better than smartphones:
o Conversion rates: smartphones = 1%; tablets = 5%; desktop 6%
o But order values are similar
7. Mobile marketing
Why does 20% of digital marketing spend go to mobiles?
âș Because more consumers use mobiles to access the web than use PCs
o Half of all emails are opened on mobile devices
âș You know who the consumer is
o Smartphones are more likely to be truly personal devices than PCs which often get
shared
o Tablets get shared more than smartphones but less than PCs
âș You know where the consumer is
âș You can deliver local content based on the street or area they are in
âș You can even deliver hyper local content in places such as stores and hotels
âș You can deliver marketing content at any time â consumers are likely to
have mobile devices with them all the time â even when they are in bed!
8. Mobile marketing
Mobile websites
âș At the least you need a responsive or an adaptive website so people can
easily access your website on mobile devices
o Over half of online access is from a mobile device
o Itâs also important if you want to be found on mobile search
âș You may want to consider a special mobile website (.mobi) with content
designed for mobile users
âș But with most mobile devices used in static locations (home or office) you should be
careful about this
âș You can also create a mobile App
âș They donât need an internet connection: great for people when they are travelling
âș You will need to think carefully about distributing it: ; app store optimisation; via your
website, online and in-app advertising
9. Mobile marketing
SMS and MMS
âș SMS (short message service) is the âbasicâ mobile format
o 90% of SMS messages are read within 90 seconds
o Often use a âshort codeâ (5 or 6 digit number) to make response easy, although these
can be expensive
âș MMS (multimedia message service) can contain a timed slideshow of
images, text, audio and video
âș ButâŠ
o Consumer use of SMS is falling away in favour of web based messaging
o Consumers can opt out of receiving SMS or MMS at any time
10. Mobile marketing
Mobile display advertising
âș Mobile display advertising accounts for 31% of digital display advertising
âș 40% 0f mobile display is automated (programmatic)
âș Mobile ecommerce is growing and accounts for 40% of online sales
âș Social media sites are pivotal to mobile display as the majority of social
media activity takes place on mobiles
âș Twitter users spend 6 times longer on mobiles than they do on PCs
âș Social media sites have moved to force brands to pay for advertising rather than get
free exposure on their platforms
âș âNativeâ advertising formats, where the advertisement masquerades as
editorial, are increasingly common
11. Mobile marketing
Proximity marketing
âș Online can target advertising to local areas but mobile marketing can
deliver more accurate geo-targeting
âș Sending coupons to be people near a particular store is the most valuable type of geo-
targeting
âș âGeo-fencingâ is a technique where people can be sent a message when they enter or
leave a particular location such as a hotel, casino or store
âș People have to opt in to this type of marketing but this means that they can
be sent more personalised messages based perhaps on earlier behaviour
âș Mobile marketers point to location as being a key advantage for mobile
marketing: but it is only listed as important by 20% of clients (Experian 2013)
12. Mobile marketing
Beacons
âș Interactive âbeaconsâ can be used to send messages to people in a store as
they approach within a few feet of the beacon
âș This allows âhyper-localâ marketing turning a shelf end into an interactive opportunity
âș Beacons can also be powerful where people are âtrappedâ for a while e.g.
bus stops, sports arenas
âș The danger is that sending too many messages to consumers, always a
temptation, will have a negative effect on them
13. Mobile marketing
Content marketing
âș Content marketing â the provision by brands of content that valued by the
recipient â is common in mobile marketing
o This is partly because of the size restrictions on display advertising
o It is also because when people on mobile devices are away from home they may be
bored and content can alleviate this
o Alternatively people away from home may be less familiar with the location and
content can provide useful information
âș Content marketing has been around for years (advertorials, infomercials)
and experience teaches that the information has to be genuinely useful for
it to work
14. Mobile marketing
Using the camera
âș The cameras on mobile devices can be used by marketers in two ways:
âș QR codes or two dimensional bar codes can be used as a way of sending
people to a product page deep within a website
âș As they are fiddly to use there is little point in using them to send people to your
home page
âș Augmented reality (e.g. Blippar and eyei) where pointing the camera at an
object such as packaging causes additional information to be displayed on
the users phone screen
15. Mobile marketing
Wearables
âș Wearables are mobile devices just as phones are but very limited screen
size means that any marketing content needs to be âglanceableâ
âș More powerful marketing opportunities may be âcontent marketingâ in the
form of branded wearable apps for fitness etc
16. Mobile marketing
Multichannel marketing
âș An important marketing challenge is to track consumers across channels so
that the effect of different touchpoints can be attributed
o Basic requirement: track people across different sites (e.g. from Search to Facebook to
website)
o Especially important to track traffic from online to a store
o Also track individuals across devices (e.g. PC, mobile) to enable personalisation
âș Some companies (e.g. ad serving company DoubleClick) claim to be able to
track people across online devices; other methods include:
o Forcing people to sign in to websites (not a good idea)
o Offering vouchers to track people from online to retail
o Creating channel specific URLs (people often ignore these without an incentive)
o Research (e.g. in-store questionnaires)