1. JENNIFER SANTANA
11914 Kling Street, #7 • Valley Village, CA 91607
jensantana1@gmail.com, LinkedIn.com/in/santanajennifer
Phone: 818.397.2029
PROFESSIONAL SUMMARY
Resourceful and confident Certified Nurse Assistant (CNA, RNA, HHA) with CPR/AED with interest in
compassionate service environments. Demonstrated skill in coordinating patient as well as medical and family
needs with utmost care. Utilizes strong organizational, planning, budget and communication skills towards
improving operational efficiency. Key areas of expertise include:
• Hospice philosophy • Observation and reporting
• Human Resources Administration • Alzheimer’s/Dementia experience**
• Compassionate listening • Travel planning (domestic/international)
• Advanced Functions: PowerPoint,
• Word, Excel, Outlook and Vizio
• Ambulation
• Activities of Daily Living
PROFESSIONAL EXPERIENCE
YP.com, GLENDALE, CA 6/2013 – 9/2014
Executive Assistant to SVP, Consumer Platforms & Manager, Administrative Operations
• Seasoned Executive Assistant well versed in office machinations working in internet space, conversant
in technology and management; supporting four executives and making their teams (150+) sing.
• Duties include extensive calendaring, travel and expense reports in Concur, cultural piece consists of
making diverse tech employees feel appreciated and happy during transition from AT & T to YP.com.
• First point of contact for all HR-related questions. Big change management piece as YP goes from
AT&T legacy to current YP.com (dot com) new world order.
• Handle large and small scale events full cycle. Facilitate all-hands meetings and post-meeting happy
hours, holiday and special event parties with caterers working within company budget.
• Reconcile department budget and handled both my SVPs (and 3 VPs) company card expense reports on
a timely basis. Manage 4 Executive Assistants. Scribe, edit and distribute senior management meeting
notes weekly.
YAHOO!, BURBANK, CA & SANTA MONICA, CA 11/2006 – 4/2012
Executive Assistant, Special Events Coordinator: Business Development & Entertainment Sales
Provided executive level office and administrative support to VP and his 20+ directs with responsibility for
multiple administrative duties including preparation of expense reports; travel arrangements (both domestic and
international); scheduling; video conferencing, Webex, Adobe Connect set-up; and dial-in conference calls.
• Supported department by organizing and executing moves, on-boarding and exits, and off-site for teams of
100+, as well as exclusively overseeing executive needs, ensuring a seamless and time-sensitive process.
• Resolved facilities issues for employees in an expedited fashion while maintaining financial restraint in lines
with Company policy.
• Utilized superior relationship building skills to successfully foster relationships with EAs within both Y!
Corporate offices and across top Silicon Valley executive offices which contributed to valuable networking
and collaborative partnerships.
• Conducted analysis and interpretation of data to identify areas for improvement, then recommended specific
and actionable solutions designed to address issues and increase operational efficiencies.
• Oversaw all Santa Monica branch special events and managed budget, meeting corporate
objectives while maintaining fiscal responsibility and contributing to overall productivity.

2. JENNIFER SANTANA
818-397-2029 Page 2
WALT DISNEY PARKS & RESORTS HUMAN RESOURCES, Burbank, CA 2003 - 2006
Human Resources Consultant (H.R.C.) & Assistant to VP, Human Resources
Hand- picked by Corporate HR to lead up new HR department at Corporate WD P & R with VP to represent 60
Corporate Parks and Resorts clients from CEO down to his directs. Assisted VP administratively.
Managed the flow of all HR transaction paperwork related to onboarding, LOAs, adjustments, corrective action,
and terminations through SAP to EAS in Orlando. First point of contact for corporate client to Human
Resources.
• Ensured that paperwork was completed properly and in a timely manner while meeting systems
requirements and maintaining strict confidentiality. (Executive reviews, 360’s, succession planning,
feedback/implementation and bonuses.)
• Maintained a positive working environment through effective employee relationship building, serving as
a role model for access to management and champion of diversity.
• Organized 2-day off-sites bi-monthly for EVP and her 12 direct reports; coordinating 3 meals, 2 snacks
and nightly events for each day; brought in special furniture for meeting space working with event team
at Disneyland Resort.
WALT DISNEY CONSUMER PRODUCTS, HUMAN RESOURCES, Burbank, CA 1998 - 2003
HR Assistant to Director, Global Leadership & Organizational Development
Managed calendar, expense reports, travel, and meeting schedules for fast-paced Human Resources Executive
and 3 Human Resource Managers. Completed essential administrative tasks including typing correspondence,
organizing files, and screening and directing phone calls. Created org charts with Vizio.
• Handled multiple tasks frequently with short time-lines, prioritizing and organizing work and
completing assignments in a timely, accurate manner, utilizing advanced functions of Power Point,
Word, Excel, and Outlook scheduling.
• Created talent and succession planning materials for senior-level executives, illustrating confidential
salary and performance information.
• Planned and executed team-building events for Director and his direct reports quarterly.
EDUCATION
Certified Nursing Assistant (CNA), May 2016
Restorative Nurse Assistant (RNA), May 2016
Home Health Aide (HHA), May 2016
STATE OF CALIFORNIA, DEPARTMENT OF HEALTH
CIT College, North Hollywood, California
Bachelor of Science (BS), Management & Technology, 1993
UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE
College Park, Maryland
UMUC Alumni Association: Member, Graduated Deans List
CERTIFICATIONS / ACCOMPLISHMENTS
American Heart Association Basic Life Support CPR/AED (exp. 2018)
Volunteer, We SPARK Cancer Support Center, Sherman Oaks, CA
Volunteer, LAPD Probation Department VISTO Program (Juvenile Offenders)

3. **2006 – 2009: PERSONAL CAREGIVER TO FAMILY MEMBER WITH ALZHEIMER’S DISEASE