1. bondlivingorganic@gmail.com 262 365 7349 (call or text)
www.linkedin.com/in/jenniferleighbond
Jennifer Bond
OBJECTIVE
To function in a customer service or sales role in the Greater Tampa / St. Petersburg, Florida area. Open to
long-term contract opportunities but prefer direct hire roles. Available immediately.
SUMMARY
5+ years of excellence in the biomedical, sales, finance, customer service and ophthalmology industries.
Articulate, detail-oriented and able to communicate ideas that influence others well. Committed to providing
positive and professional service at all times.
EXPERIENCE
For Eyes – Greater Tampa / St. Petersburg, FL March 2016 – Present
A low-cost and affordable eye-care business that delivers a variety of specialized products and services.
 Led patients through the optical exam and eye product selection process.
 Handled billing, and managed inventory stock as needed.
 Interviewed optical candidates to determine needs / wants.
 Screened healthcare / optical candidates in or out of doctor requirements.
 Personalized eyewear fit, repaired glasses as needed.
 Verified all medical documentation in the appropriate internal systems.
 Up-sold eye products and services including: Tom Ford, Armani, Prada, Burberry, Michael Kors,
Ralph Lauren, Coach, Vogue and more.
 Networked with all patients and developed long-term connections.
 Traveled to a new location as a ‘float’ in the Tampa and St. Petersburg region.
 Overall similar duties in this role compared to previous optical employment as listed below.
Leave of absence due to environmental contamination sickness; now fully recovered – October 2015 –
February 2016
Riverview Eye Care – Gibsonton, FL March 2015 – September 2015
A cutting-edge healthcare company with a focus on eye care and family-oriented customer experience.
Optician
 Checked-in patients and guided them through the administrative process.
 Verified patient information in the database and problem-solved client issues.
 Managed email communications.
 Screened and interviewed patients to determine best course of treatment and action plan.
 Set up and scheduled appointments and coordinated examinations.
 Answered complex insurance eligibility questions.
 Sold eyewear / bifocals / contact lenses.
 Acted as an unlicensed optician.
 Repaired glasses as needed.
 Adjust, personalize and customize frame fit for customers.
 Educated customers on glasses selection, material choices and more.

2. bondlivingorganic@gmail.com 262 365 7349 (call or text)
www.linkedin.com/in/jenniferleighbond
 Sold Ray-Bans, Dolce & Gabbana, Costa, Oakley and Tiffany & Co. brand eye-wear while always up-
selling.
 Closed sales deals and invoiced insurance companies for services and equipment.
Newsom Eye Institute – Carrollwood, FL August 2014 – March 2015
A premier provider of advanced glaucoma and cataract bladeless eye surgery.
Payments and Finance Specialist
 Explained insurance coverage processes, patient payment options and long-term financial plans.
 Collected due balances.
 Managed patients through the examination and fitting process.
 Scheduled surgeries and coordinated examinations.
 Knowledgeable of laser surgery / LASIK and cataract, or post operation and medication instructions.
 Explain medical tools using the strongest customer service possible.
Leave of absence due to an ill family member – April 2015 – July 2015
Advent Financial, Temple Terrace, FL – December 2013- April 2014
A tax refund settlement and disbursement organization for independent tax preparers.
Customer Service Specialist / Tech Support
 Handled in-bound and out-bound calls from Tax Preparers, Service Bureaus, Software Partners and
Tax Payers.
 Offered and facilitate financial plans specifically to low and moderate income consumers.
 Communicated a detailed understanding of all products services.
 Tech support representative to clients (remote / virtual).
 Provided generalized support to sales teams, enrollment experts, operations management and more.
 Functioned in a client-facing position and offered training as appropriate.
Visionary Eye Care, Lutz, FL – September 2013 – December 2013
An up-scale vision boutique offering surgical procedures, products and services.
Office Coordinator
 Greeted clients with outstanding customer service and led the appointment process.
 Update medical records using appropriate office management software.
 Schedule appointments and verify insurance coverage as necessary.
 Help customer inquiries via telephone, email and web registration.
 Contact and verify all upcoming appointments.
 Assist Opticians in patient care as necessary.
The Health Services Unit – Detention Facilities of Milwaukee, WI December 2012 –May 2013
A healthcare center in a medium security correctional institution.
Field Optometric Assistant (contract)
 Traveled to a new location near daily in a 5 city territory.
 Operated with a body guard at all times and followed meticulous security procedures.
 Prepared patient exams and evaluated medical case history.
 Evaluated and screened in areas including color-deviancy, depth perception, and administered
opthomalic dilation drops.

3. bondlivingorganic@gmail.com 262 365 7349 (call or text)
www.linkedin.com/in/jenniferleighbond
 Operated machines such as the auto refractor and ocular tonometer.
 Ordered corrective medical lenses, frames and dispense according to federal prison guidelines and
regulations.
 Adjusted frames for inmates as needed.
Shopko Eye Center Grafton, WI April 2011 – May 2013
A lifestyle focused vision care clinic.
Optician
 Tested and evaluated patient candidacy for various services and products.
 Utilized customer relationship management and inventory tracking software daily.
 Counseled and up-sold products based on customer needs and preferences while always providing
positive and professional customer service.
 Sold Nike, Harley-Davidson, Banana Republic, Kenneth Cole, and Guess brands among others.
 Identify patients’ concerns and counsel them on product and service options.
 Screen and evaluate patients.
 Educate patient on prescription and spectacle material options and perform pre-screenings.
 Verify insurance benefits, schedule appointments, prepare patient files for next day of business.
 Responsible for balancing and accounting of store monies.
 Restocked contacts lenses when necessary.
 Quality checked contact lens and frames.
 Instruct contact lens “how-to” classes including insert, remove and cleaning etc.
 Adjusted patients’ glasses, and trouble-shot progressive lens adjustments.
 Worked on salary plus commissionbased on selling products.
COMMUNITY INVOLVEMENT
American Red Cross –Acted as a donor recruiter to raise funds from individuals and businesses – Florida
Camp Horizon – Youth Bible camp – Florida
The Palms Nursing Home – Offered companionship and social activities to the elderly – Florida
The United Methodist Church of Sebring – A non-profit religious group – Florida
Habitat for Humanity – Helped build houses for the less fortunate – Florida
Actress / Performer – Engaged the audience in a post-apocalyptic military-style simulation game – Florida
Model – Freelance model and promotor – Florida