1. Jennie Stevens
37 Beccles Road
Bradwell
Great Yarmouth
Norfolk
NR31 8DH
Email; jennie.stevens1982@gmail.com
Tel; 01493 658103 Mob; 07581 241408
PROFILE
Administration professional with proven experience working within Fleet
Management and Government administrative sector. Responsibilities included
dealing with internal customers, and high-level senior management, external
suppliers and members of the public. Ability to effectively organise and manage
workloads, and also prioritise tasks methodically. Confident and professional in my
approach to any situations that may arise, with the ability to logically solve any
subsequent issues.Management experience as a Special Sergeant within the
Police. Responsibility for the allocation of officers to specific tasks, shift
arrangements, dealing with members of the public and the media in diverse
situations and differing circumstances. Also responsible for conducting various
briefing/debriefing meetings following high profile events.
KEY STRENGTHS
Highly experienced in the all fields of Transport and Fleet Management.
Fully conversant with Microsoft Office, Word, PowerPoint, Excel and Outlook.
Good knowledge of costing and budgeting.
Methodic, Organised and Logical working technique.
Excellent communication skills and inter customer relations.
Ability to adhere to and enforce policies and procedures.
Environmental health and safety experience within differing situations and
environments.
Wide range of negotiation skills.
QUALIFICATIONS AND TRAINING
GCSE:
English Literature - C English Language - C Physical
Education - C
Maths - C Double Science - D/D French
with Business Studies - D/C
Geography - D Religious Studies - D Graphic
Design - D
Workplace Training:
ICT & Information Security Data Protection Office
Manual Handling

2. Stress Management Fire Marshall Evacuation First Aid
at Work
Freedom of Information Act
CAREER HISTORY
Quality Assurance and Crime Auditor, Norfolk Constabulary
March 2015 - July 2015
I was employed within the Crime Audit Team on a temporary contract, to assist in
carrying out quality assurance checks of calls and communications received by the
Contact & Control Centre in Norfolk Constabulary HQ in Wymondham. I was
responsible for reading through the call data and analysing the information and
updates that the officer had written. If I felt that all points/concerns raised by the
caller had not been negated then, with the aid of the Home Office Guidelines for the
particular crime, I would refer the case back to the Officer and ask them to add
further clarification. I communicated with internal members of staff at all levels,
which includes Police Officers & Sergeants, to Chief Inspectors and
Superintendents. As part of the team we also carried out quarterly audits based on
specific crime bands within the Home Office Guideline Criteria. We analysed an
agreed amount of data and reported our findings to the Senior Management Team
for review and action. I left this post in July 2015 due to family commitments,
Fleet Technical Administrator, Powys County Council
June 2009 – January 2014
Within this role I was heavily involved in the implementation of a new Fleet
Management service since its formulation in 2009/10, ensuring systems and
processes were put in place in order to comply with all legislative and statutory
requirements.I was identified to lead a project team to develop and implement an
improved vehicle and plant hire process, utilising our existing Fleet Management
System.I was tasked with the development, implementation and documenting of new
policies and procedures relating to driver and vehicle compliance. This included,
finding a more cost effective method for downloading digital tachograph data, more
accurate recording of driver hours and analogue data, ensuring operational areas
fulfil their statutory requirements and implementing a disciplinary procedure for non-
compliance.I was required to have an understanding of the statutory tests and
inspections of all fleet vehicles, from yearly inspections and LOLER inspections
through to identifying a vehicles requirement of tachograph downloads and
calibrations in order to ensure the accuracy of all data compiled.I was also tasked
with developing and implementing a number of control processes at both operational
level and within our workshops. This included a full audit document for Powys
County Council to ensure total compliance, from drivers and workshop staff through
to senior level managers.I proposed the re-design of the Driver Record books, in
order to ensure their compliance with current drivers hours requirements and the
Vehicle Condition and Defect books, in order to ensure any vehicle defects were
reported, dealt with and maintained in a timely and cost-effective manner. This

3. design/layout was approved by the Fleet Manager and subsequently put into service.
I built and maintained excellent working relationships with all staff, ensuring that the
Council provided a safe and efficient service. I was regularly called upon to
investigate matters pertaining to driver discipline.
Although I have not been directly involved in negotiating prices with suppliers, I was
involved in the invoicing payment side of the business, and also brought any pricing
issues to the attention of the Workshop Managers & Fleet Managers, so that we
could ensure cost efficiency and budgetary control.
I checked and maintained fuel stock levels at 9 depots. Ensuring that fuel ordering
was done at the appropriate time to ensure cost effective purchasing, coupled with
demand. In times of fuel pump failure, I ensured that engineers were contacted
immediately, so as not to have a knock-on effect to Council service’s delivery, such
as refuse collections.
Contacting suppliers, and arranging hire of numerous pieces of equipment and
vehicles, such items included short term hire of extra refuse collection vehicles,
emergency hire of traffic lights for road traffic accident scenes, to long-term hire of
pool cars and specialist vehicles.
I relocated from Powys to Norfolk for family reasons in January 2014.
Special Sergeant, Dyfed Powys Police
December 2006 – November 2013
Following my award in 2006 I was promoted to Special Sergeant.I was then
responsible with the command of all Special Constables in an area spanning
approximately 60mile radius.I was responsible for organising shift cover at low
staffing times, as well as for major events in our area such as the Royal Welsh Show
in Builth Wells and Victorian Festival in Llandrindod Wells.In March 2008 I was also
awarded a Chief Superintendents Commendation for my work within the
Neighbourhood Policing team and also for the number of hours I had worked and the
incidents I had been involved in.In October 2012 I was heavily involved in the co-
ordination of Specials in my area, during an extremely high profile and publicly
televised missing person search.My responsibilities included, joining the search
teams in their efforts to locate the missing person, preservation of numerous scenes
of interest to the investigation, provision of a force presence to prevent media
intrusion and high visibility patrols in order to provide reassurance and a point of
contact for the public during the search operation.
Payroll Assistant, Powys County Council
January 2009 - March 2009 (temp)
Following the end of my maternity leave in January 2009, I returned to Powys
County Council in this temporary role. I assisted in administering the councils payroll
system. This included ensuring that all overtime and other payments were made to
staff, and checking through payment schedules before salaries were paid to ensure
that the correct amounts would be paid to staff.

4. Property Assistant, Powys County Council
August 2004 – January 2009
The main role of the post was to provide and maintain asbestos information for all
commercial properties in the Council’s portfolio. I was also required to monitor and
pay all utility bills for the council offices across the County, as well as dealing with
any building issues as required by the Premises Management Officer. In 2006 we
tendered for a new asbestos system and I was required to help write the system and
assist with all the bespoke work that we required. Once the system was up and
running I was solely responsible for inputting all data from previous asbestos
surveys. This involved translating the surveys into code so that they could be
entered into the system, and could then be available to those who needed them for
building works.In June 2007 I transferred to the Engineering Laboratory and began
the task of training others to use the system.
Special Constable, Dyfed Powys Police
December 2004 – November 2006
In December 2004 I started training as a Special Constable.Following my Initial
training, which lasted 3 months, I was enlisted into Dyfed-Powys Police.I was
stationed as part of a team dealing with a wide range of incidents, from road traffic
incidents, domestic disturbances, public order incidents and criminal damage as well
as many high profile public interest events in the area, all of which have required a
great deal of contact with the public.I learnt to deal with situations as they present
themselves and to react in a calm manor whilst re-assuring all parties involved.In
October 2006 I was awarded the Chairman’s Cup for Special Constable of the Year,
for commitment and dedication to duty.
Administrative Assistant, National Assembly for Wales
February 2004 - August 2004 (temp)
My duties involved manning the reception desk and providing the first point of
contact for those attending interviews for agriculture payments. I also dealt with
inputting data from completed application forms for farming subsidies, so that senior
officers could carry out the necessary work with the applicant.
Secretary/Receptionist, Dilwyns Solicitors
July 2003 – February 2004
I was employed as a Secretary and receptionist for a local solicitors firm.My duties
involved typing letters from taped meetings, interviews and dictation, for all the
solicitors as well as dealing with face to face enquiries and also telephone
communications with Clients, Solicitors and Courts.
Call Handler, Central and Legal Conveyancing
April 2002 – July 2003

5. I was employed as a call handler, taking calls from customers requiring quotes for
solicitors to carry out conveyance work for sale and/or purchase of property. I was
also asked to set up a system to offer life insurance quotes due to my previous
experience in this area of employment. In January 2003 I was promoted to team
leader where I was responsible for supervising a team of four call handlers.
Customer Service Advisor, Norwich Union
June 1999 – January 2002
I was employed within this Nationally recognised company in the Life insurance &
Pensions department, my duties involved dealing with customer enquiries,
administering life insurance policies, dealing with more complex issues surrounding
life insurance and the companies' client base. I also undertook the task of reviewing
all the life insurance policies maintained by my department on a monthly basis to
ensure that they were running on track and where there were any that weren’t
meeting their projected values I had to contact he customers and advise them as to
how they could rectify the situation.

6. I was employed as a call handler, taking calls from customers requiring quotes for
solicitors to carry out conveyance work for sale and/or purchase of property. I was
also asked to set up a system to offer life insurance quotes due to my previous
experience in this area of employment. In January 2003 I was promoted to team
leader where I was responsible for supervising a team of four call handlers.
Customer Service Advisor, Norwich Union
June 1999 – January 2002
I was employed within this Nationally recognised company in the Life insurance &
Pensions department, my duties involved dealing with customer enquiries,
administering life insurance policies, dealing with more complex issues surrounding
life insurance and the companies' client base. I also undertook the task of reviewing
all the life insurance policies maintained by my department on a monthly basis to
ensure that they were running on track and where there were any that weren’t
meeting their projected values I had to contact he customers and advise them as to
how they could rectify the situation.