1. RESUME
JENNICE EVANS
PH: 04 2443 7546
jennice@live.com.au
EDUCATION :
 Bachelor of Social Work 2001 Central Queensland University (CQU)
 Eligible for membership with the Australian Association of Social Worker’s.
 Contracted to the School of Social Work, CQU University Noosa Hub (6 yrs current)
 2017 Masters of Human Rights Curtin University
TRAINING:
 Certificate VII Child Protection 2010
 All Departmental (child safety) competencies, and provided training.
 Griffith University – Suicide Prevention Skills Training
 Applied Suicide Intervention Skills Training
 Practice and Research in Rural Communities
 Certificate IV Community Services (Community work – protective services)
 Certificate IV Community Services (Mental health work – non clinical)
 Trained – Convenor Youth Justice Conferencing
 Dealing with Personality Disorders
 Dealing with Personality Disorders (Advanced)
 Auslan 1 (Deaf Society)
 Certificate IV Workplace Assessment and Training
EMPLOYMENT:
PRESENT - ongoing
 I continue to contract lecture for Social Work residentials, teach on line, mark Social
Work subjects and provide external supervision for Social Work students on placement
for CQU University Noosa Hub.
April 26 2013 - 28 November 2016 (retired)
 North Coast Regional Intake PO3.4 Officer.
March 2013 – April 22 2013:
 Acting SCAN (suspected child abuse and neglect team) Coordinator for the Sunshine
Coast.
March 28 2011 to March 10 2013:
 I continue in roles within Caloundra Child Safety Service Centre currently within the
North Coast Regional Intake Team, moving from the Investigation and Assessment
Team.
 I am also contracted for year 1 to 4 residential blocks as a Lecturer with Central
Queensland University Noosa Hub with the Social Work department.
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2. Secondment 10 Jan – 25 March 2011 Nambour General Hospital – Cardiac & Soft Trauma
Ward, Social Worker.
 Developed effective working relationships with patients (& families) within an adult
acute inpatient clinical setting.
 Worked collaboratively with, participated in, & contributed discipline specific
knowledge to multidisciplinary teams (during ward rounds and daily morning
handovers). Thus contributing to overall multidisciplinary case management of the
individual patient.
 Performed & recorded in patient’s charts comprehensive psychosocial assessments,
including referrals to ACAT, community and in home or residential rehabilitation
referrals for patients (always incorporating a strength-based component).
 Recorded concise & clinical case notes in accordance with relevant departmental
policies in a timely manner.
 Utilised effective communication and negotiation skills to work positively with and
acted as advocate for the patient between government, non-government, & community
agencies.
 Developed strong prioritisation skills to ensure effective use of work hours and also
further developed capacity to accurately assess referrals and attended to patient’s
needs within appropriate timeframes.
 Was an active participant in discharge planning for patients.
 Provided counselling for patients, families, and carers as well as general support to
clients, (and families) where appropriate.
 Advocated for patients and their families/ carers to promote & address their needs both
on the ward and in the community.
 Participated in Allied Health team meetings, mentored graduate social workers,
participated in relevant training and orientation sessions.
Central Queensland University 2010 – 2013
Contracted lecturer (20 days per year) Year 1 through to 4th
year Social Work students during the
residential blocks:.
 I continue to deliver to students of CQU Noosa Hub in areas of legislative practice,
professional frameworks, case work, case management, risk assessment, narrative
therapy and other areas relative to the core subjects.
September 2010 – January 2011
 I was given the project of completing Child Health Passports for children in care and
assisting with Investigations and Assessments when required, finally moving back into
the full time role of Investigation and Assessment officer.
March to September 2010
 I was in the role of Intake officer for the Caloundra and Maroochydore Child Safety
Service Centres. This role was prior to the Regional Intake Service (RIS) pilot program.
Nov 2009 to March 2010
 I acted as a Senior Policy Officer with Major Projects and Review, Brisbane due to my
high level of skills and knowledge of the departmental framework, legislation, policy
and procedures. I participated in the development of two trial projects where I
provided clear and concise information that would inform staff, external agencies and
there staff of child safety practice requirements and protocols when working with
young people, children and families involved with the department.
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3.  The two projects were the implementation of the Youth Housing and Reintegration
Service including After Care Service which is part of the Queensland Implementation
Plan for the Homelessness National Partnership Agreement and; The ‘Breaking the
Cycle’ (BCT) Trial Project commenced in Rockhampton in November 2009. The goal of
the BCT is to engage with clients on a voluntary basis and ensure that they are provided
the most effective service to reduce the repeat nature of interventions by both QPS and
CSS. This is to ensure that those children, young people and their families who have
been impacted by Domestic and Family Violence, and who are at risk of entering, or
who have already entered the child protection system, are provided with the
appropriate levels of services and supports.
 This position enhanced my practice and developed my understanding of the
departmental practices, where I gained a greater knowledge as to policy that informs
practice and developed a further desire to broaden my professional pathway with the
department.
February 2008 – November 2009
 My role was as intake officer for Caloundra Child Safety Service Centre. This intake was
a pilot program where Caloundra and Maroochydore CSSC merged intake, combining
resources and developing strategies for efficiency and response when there is reported
harm and risk of harm occurring to children.
October 2007 – February 2008
 My role was as Acting Team Leader for Children under Orders and IPA, Caloundra CSSC.
I approached this role in a manner that is supportive for the team and to enhance the
development and knowledge of the team members to ensure the best possible
outcomes for clients that align with the legislative and practice framework of the
department, whilst meeting the required outcomes for the service centre.
 The role has had challenges with staff movement and skills development, however
through consistent supervision to identify strengths and required skills of the CSO,
support both professionally and personally, as well as providing professional guidance
as to practice frameworks and knowledge the outcomes have been met. Feedback from
staff and service providers was positive in all areas on completion of this role. The
feedback is provided through the ‘360 degree’ evaluation form sent by the Manager of
CSSC as well as external service provider feedback to the Manager.
February 2007 – October 2007
 My role was as Lead Investigation and Assessment Officer, Sunshine Coast South Child
Safety Service Centre. Due to an injury I changed positions to the intake officer and
filled that position for approximately 7 months up to October 15th
2007. I completed
this position leaving no backlog for the service centre.
November 2006 – February 2007
 I was Acting Team Leader with the Innisfail Child Safety Service Centre with the
Children on Orders and Alternative Care team. This position was resourced from the
Cyclone Larry funding. During my contract I was able to develop data collection and
support systems for staff and the office that improved case management and case
planning for clients and foster carers. Most importantly staff were able to be
professionally supported with ongoing case management supervision, where skills
development was identified by myself and training accessed for staff to improvement
the child safety practice framework. An achievement was being able to develop team
cohesiveness and enhance professional practice and knowledge where the team felt
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4. valued and positive in their roles and development.
December 13, 2004
 I entered the department in December 2004 beginning as a CSO with the Children
Under Orders Team, remaining in this position for nearly 12 months. For a further 12
months I was with the ‘front end’ team as an investigation and assessment officer and
remained in this position, with a short stint of acting in the Team Leader role. Whilst
acting as Team Leader I increased my skill level and knowledge with the entry of weekly
and monthly statistical data collection, and the writing of the monthly report to Zonal.
There was also a need to develop work plans that will address the present backlog
situation, so that the ‘go live’ with ICMS on the 27/11/06 would be the smoothest
transition possible.
PREVIOUS EMPLOYMENT:
2003 - 2004 I was employed as Social Worker/Research Analyst for the Eaglehawk Indigenous
Support Program, a division of Darumbal Community Youth Service Incorporated (Darumbal).
The Eaglehawk Indigenous Family Support Centre (Eaglehawk) is support services whose
clients are youth, parents, carers and extended families in the Rockhampton region and are in
contact with or at risk of entering the Justice system. Eaglehawk completed its first year as a
trial program beginning operations on the 14th
November, 2002 and completing the trial
program phase on the 14th
December, 2003, by way of the Department of Families, Queensland
Families: Future Directions Strategies.
The role involved a diversity of skills that included developing culturally diverse and
appropriate services and projects, program coordination, case management, training, data
collection, advocacy and report writing as well as assisting in developing models for Indigenous
family strengths-based intervention with other staff members, families, individuals and
stakeholders.
2002- 2004 I was employed as Social Worker/Program Manager employed by the Central
Queensland Regional Training Centre for Social & Emotional Well-Being, a division of Bidgerdii
Community Health Service. I was responsible for training, facilitation and the design and
delivery of basic and advanced accredited and non-accredited training and the delivery of
support programs to the community and health professions using the philosophy of Holistic
Health and based on the Primary Health Care Model. I was also responsible for providing
counselling and support services to Aboriginal, Torres Strait and South Sea Islander peoples
and my overall position that included case management, counselling, suicide intervention,
prevention and crisis response. Advocacy, outreach support, community education and
maintain statistical data.
2000-2001 I worked with the ‘Women’s Health Information and Referral Service’, specifically
Sexual Assault. This position involved working within a feminist collective agency, crisis
counselling that supported victims of sexual abuse, assault, and domestic violence. The role
also encompassed advocacy, mediation and community development, group work and
supporting those with mental health issues and disabilities.
1997- 2002 I worked with Centacare Rockhampton Aged Care team; Support worker with
the Endeavour Foundation Rockhampton and; Intake officer for the Department of Justice and
Attorney General, Dispute Resolution Centre Rockhampton.
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5. Jennice Evans Resume 2011
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6. ACHIEVEMENTS, EXPERIENCE AND BACKGROUND
My background in Child Safety, Health, Policy, Disabilities, Aged and Palliative Care, Sexual
Assault, Dispute Resolution, and working with indigenous organisations and communities, has
built the foundation for my current professional practice and core values. I have much
appreciation for my role in the Department as a Social Worker has given me both professionally
and personally. My desire is always to discover and be part of professional development and
pathways that allows me to gain further knowledge and skills in my chosen profession. The
opportunity to lecture for Central Qld University (CQU) Noosa Hub over the past four years has
been a positive experience for my core values, professional development and personal
achievements.
I continue to supervise and mentor Social Work Students on placement with the
department and have done so for the last seven years, some entering the Department of Child
Safety as Child Safety Officers. This has been a rewarding and valuable experience for myself
both professionally and personally. The ability to supervise and mentor a student reminds me
of my core values, professional framework and ethics; as well as enhancing my own
professional development, as I have the chance to listen to an emergent practitioner’s
knowledge and concepts.
As Team Leader with Innisfail CSSC Ongoing Intervention and Foster Care Assessment Team I
was able to actively work with staff to achieve team cohesiveness and assisted in the
development of skills with staff in supporting growth in their practice and skills knowledge
where their professional understanding and better practice achieved better outcomes for the
children, families and Foster Carers.
I developed a roster of supervision on an individual level and with the team, introduced time
management plans and a working program that met time lines with court matters. Once
structure had been put into place the work environment change occurred to staff that were
more positive and focused on achieving better outcomes.
As acting Team Leader in Ongoing Intervention and Intervention with Parental
Agreement (IAPA) as well as Investigation, Assessment and Intake with Caloundra CSSC I
had the opportunity to be a develop further skills as a practitioner, and increase my knowledge
and experience in leading and directing the team to fulfil their roles to maximise responses to
children at risk. The diversity of the roles has supported my interests in building partnerships
in the community and maintaining these, hence the development of more resources for
children and families to assist with developing capacity, bringing change and having more
purposeful interventions.
As Senior Policy Officer with Major Projects and Reviews enabled me to gain further skills
and knowledge that now give me greater understanding of how policy informs practice. My
child safety practice framework and knowledge was the experience required to be part of the
report and guidelines writing for two major projects, which were the ‘Youth Homelessness
Project’ and the ‘Domestic and Family Violence Pilot Project’.
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7. Professional Referees
Colin Smith
Senior Practitioner
Department of Communities, Child Safety
Caloundra Service Centre
129 Bulcock Street
Caloundra 4559
Ph: 07 5420 9090
Email:czsmith@communities.qld.gov.au
Jodie Franklin
Team Leader
Caloundra Child Safety Service Centre
Department of Communities
Bulcock Street, Caloundra
Ph 07 5420 9090
Email:anna.ahfock@communities.qld.gov.au
Darren de Warren B. Soc. Wk (Hons) Qld, PhD UniSA
Head of Program
Senior Lecturer in Social Work
Central Queensland University (Noosa Hub)
PO Box 1128
Noosaville 4566
Ph: 07 5440 7014
E-mail: d.dewarren@cqu.edu.au
Indigenous Referees
Rose Malone
A/ Service Leader
Youth Justice Conferencing
Fitzroy/ Central West Region
Service Delivery Directorate
Department of Communities
Phone: 07 4924 1844 - Mobile: 04 2811 6046
Fax: 07 4924 1845
Email: rose.malone@communities.qld.gov.au
Sana Smith
Department of Communities
Child Safety
129 Bulcock Street, Caloundra
Ph 07 54209090
Email: sana.smith@communities.qld.gov.au
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