1. JENNA DHINGANA
12075 Rockwell Way,Boca Raton, FL 33428 • H: (214) 535-2516• jennaahmad13@gmail.com
PROFESSIONAL SUMMARY
Administrative Assistant who is a nationally Certified Medical Assistant offering versatile skills and proficiency in clinica l
administration. Strong planner and problem solver who readily adapts to change, works independently and exceeds
expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.
SKILLS
Data entry Patient Care
Document scanning Highest Quality Care
Microsoft Excel expertise Professional Integrity
Microsoft Office Proficiency Patient Records
Dedicated Team Player Medical Assistant
Managed Office Supplies
Time Management
Strong Problem Solver
Greeting Visitors
Excellent Communication Skills
Daily Office Operations
Professional Phone Etiquette
Meticulous Attention To Detail
Critical thinking
Organizational skills
Professional demeanor
Proficient in Cerner
Quick learner
Strong Interpersonal Skills
Customer Service
WORK HISTORY
Cardiac Intensive Care Unit Coordinator/Administrative Assistant
Nicklaus Children's Hospital - Miami, FL 09/2015 - Current
Promptly answer all unit and patient calls, obtain information to effectively resolve a request or issue .
Respond to all units central station escort alarms by notifying the RNand physicians.
Greet, welcome & orient patients, guests, physicians, and VIP's when they arrive in the unit.
Make sure the unit keeps up with patient and families quality and customer service expectations.
Utilize resources like "Welcome Packet" to help assist patient and family on become oriented to their patient care
area & their room.
Identify and assess guests' needs when appropriate.
Maintain the nursing station stocked and organized.
Coordinate communication between patients, families, physicians, management and nursing staff.
Maintain non-electronic patient medical records for code blue and trauma documentation.
Scan consents and call in all physician consults for prompt patient care.
Keep all unit medical equipment, computers, phones, printers, medical refrigerators, etc. serviced and working.
Manage office supplies while adhering to a fixed budget, vendors, organization and upkeep.
Help distribute employee notices and mail around the office.

2. Personal Care Assistant
Independence Hill Assisted Living - San Antonio, Texas
Monitored vital signs, such as blood pressure and pulse.
Maintained accurate records of patient care, condition,progress and concerns.
Responded appropriately to the physical, emotional and developmental needs of patients.
Changed sterile dressings.
Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
Helped patients move in and out of beds, baths, wheelchairs and automobiles.
Medical Assistant/Administrative Assistant
Plastic and Cosmetic Center of South Texas - San Antonio, Texas
home care forms).
Assisted the physician with consults, wound care, dressing change, and injections.
Sterilized equipment, and work area.
Maintained a clean, healthy and safe environment.
Word Processor III/Administrative Assistant
IAP World Wide Services at Walter Reed Army Medical Center - Washington D.C
White House, etc.
Answered clinic phone calls and resolved patient needs.
Arranged hospital escorts and reserved parking for the patients.
in the hospital.
Ordered and express mailed all VIP patient medications.
Arranged monthly staff meetings.
Prepared patient charts accurately and neatly each day for the clinic.
Business Office Representative
Florida Hospital Waterman - Eustis, Florida
Registered in-patient and out-patient procedures.
Verified insurance and coordinated benefits for all in- patient and out- patients.
Collected payments.
Diligently filed and followed up on third party claims.
EDUCATION
Nationally Certified Medical Assistant : Medical Assistant
Kaplan College - San Antonio, Texas
*American Heart Association BLS for Healthcare *Providers*CPR and AED Program:
American heart association -
04/2013 - 03/2014
01/2013 - 04/2013
01/2010 - 08/2011
08/2007 - 01/2008
January 2013
Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results,
Coordinated healthcare appointments through CHCS military system for VIP military staff, members of Congress,
Created daily clinic reports using Microsoft Word and PowerPoint and sent it out to all VIP directors and command