This document discusses conflict in agile teams. It begins by acknowledging that conflict is inevitable in teams and outlines some common causes of conflict such as competitive goals, misunderstandings, and lack of focus. It then discusses how to transform conflict into constructive disagreement and asks questions to help teams better understand problems and perspectives. The document provides objectives to help teams understand perceptions of conflict, consider different perspectives, learn conflict handling techniques, and build trust. It includes discussion questions and activities for teams to discuss their views and experiences with conflict.
7. Encore !
Sydney 2 October
http://www.agileencore.com/
http://www.scrum.com.au/2014/
8.
9. Your Story:
- Where were you when you RSVP?
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- Who did you think about when you pressed
“Yes”?
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What brought you here?
10. “At the very least, can we just have minimal respect for everyone here?”
“Well, what if not everybody on this team is worthy of respect?”
http://shop.oreilly.com/product/9780596518028.do
12. Acknowledging the Agile Context
People interaction over process and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Reacting to change over following a plan
http://agilemanifesto.org/
13. Agile 2014 - InfoQ - Second Keynote -
Best Job Ever
http://www.infoq.com/news/2014/08/agile2014-keynote-best-job
15. Common Causes of Team Conflict
Competitive Goals
Lack of Focus
Misunderstanding of job / requirements
Interdependence Feedback mechanism
Conflict of interest
Disagreement about execution
Blame Culture Strategy
Performance appraisal mechanism
Fear of Failure Seeking recognition
http://www.infoq.com/research/dealing-with-team-conflicts
16. Cost of Conflict !
What is the cost of delaying the conflict discussion?
20. Do we have the same understanding
on how to solve it?
Do we agree?
21. understand our perception of conflict
consider a different perspective on conflict
learn techniques to better handle conflict
build trust
How do you see it ?
the Conflict—How Do You See It?
provided) for each participant, pens
minutes
Procedure
can provide the spark that
leads to better solutions, creativ-ity,
collaboration. This activity helps team members to: (1) become
comfortable with conflict, (2) consider the positive aspects of con-flict,
(3) understand the possible benefits to themselves and the team.
participants pair up. Provide each person with a copy of the hand-out.
Allow 10 to 15 minutes for partners to interview each other. Follow
group discussion of the interviews and then go over the discussion
questions.
- Exercise as a Game -
http://www.amazon.com/Book-Conflict-Resolution-Games-Communication/dp/0071742247
22. OBJECTIVES
• To understand our perception of conflict
• To consider a different perspective on conflict
• To share &learn techniques to better handle conflict
• To build trust
24. 1. How do you define conflict?
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2. What is your typical response to conflict?
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3. What is your greatest strength when dealing with
conflict?
4.
25. 4. If you could change one thing about the way you handle
conflict, what would it be? Why?
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5. What is the most important outcome of conflict?
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6. In what ways have you seen your team benefit from
conflict?
26. 7. How can conflict be detrimental to a team?
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8. What do you do when someone avoids conflict with you?
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9. What are some reasons you choose to avoid conflict?
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10. What can you do to promote a healthy attitude toward
conflict within your team?