1. Jeffrey R. York, MBA
8564 Cedar Trace  Myrtle Beach, S.C. 29588  843 260-9149 / 843-467-0208
jryork@g.coastal.edu
Summary:
Self-Motivated and meticulous leader, seasoned in administrative responsibilities,
reactive decision making, deadline attainment, and work-flow optimization. Versed in
marketing strategies for customer centric firms, competitor analysis, and customer
conversion data analysis. Adept in networking and communication to achieve goals or
seek new opportunities. Skilled in computer operations, system maintenance, and error
diagnosis, with an understanding of networking operations and basic coding.
ProfessionalExperience:
freeCE Oct 2014 – Present
Customer Relations Coordinator
 Responsible for the guidance of the customer’s online educational profiles,
ensuring all pre-requisite courses are scheduled and reported, and fostering
a stress free means of professional license renewal.
 Analysis of direct industry competitors performance and advertisement
campaigns, for use of business strategy.
 Compilation of email and advertisement campaign performance data for
use in analysis and strategy.
 Production of online course multi-media, and operation of classroom
studio streaming broadcasts.
Dick’s Sporting Goods Oct 2013 – Dec 2014
Customer Service Specialist
 Shift supervisor for front end operation, responsible for leading and
motivating subordinates in the pursuit of customer service excellence.
 Responsible for making responsive decisions to all customer complaints,
to ensure operations run smoothly in a high volume, high stress
environment.
 Charged with communication of customer needs with all departments in
order to maintain optimal shopping experience.
 Perform cash till countdowns, end of day deposits, and process reports
necessary for store shut down.

2. United States Army Jan 2003 -- Dec 2010
Line Supervisor
 Responsible for a team of ten individuals and the accomplishment of daily
tasks and monthly performance reports.
 Maintained training schedules and personal administrative documents for
up to 10 subordinates.
 Developed service schedules and charts for armored tactical vehicles with
a value of over 2.5 million dollars.
 Subject matter expert responsible for training of new team members
 Operated and maintained company recovery assets on over 100 combat
missions.
 Analysis and communications with operations commanders to ensure
tactical procedures are constantly evolving to adapt to enemy protocol.
Sand Dunes Resorts May 2001 -- Apr 2002
Night Auditor
 Front desk operations with a goal of exceeding customer expectations in
customer service.
 Scheduled reservations with upsell and packaging in mind.
 Worked with security to ensure guest safety during night hours.
 Communicated with day managers and event coordinators to ensure all
customer needs were met.
EDUCATION:
2014 -2015 Master’s Degree
Business Administration
Coastal Carolina University, Conway, SC
2011 to 2014 BSB in Marketing
Major in Marketing w/ Minor in Political Science
Coastal Carolina University, Conway, SC
March/03 – Advanced Individual Training
August/03 Armored Vehicle Repair
Aberdeen Proving Ground, Aberdeen, MD
1996-1999 High School Diploma
Lakenheath High School, Lakenheath Air Base England
Rutherford High School, Panama City FL

3. Skills:
 Seasoned in written and verbal communication
 Trained and tested in leading diverse work groups with a focus on work-
flow optimization
 Proficient in Microsoft Access, Excel, Word, Power Point, and Outlook.
 Skilled in multi-media editing software, to include: Adobe Production
Suite, Meta Studio Streaming, CyberLink, Nero, Alice Animation, and
Photoshop
 Versed in industry analysis, market analysis, development of conversions
for online performance data analysis, and competitor analysis.
 Google Analytics and Google Tag Manager certified