3. The Landscape
72.5 million people in the U.S.
owned smartphones during the
three months ending March
2011, up 15 percent from the
preceding three-month period.
4. The Landscape
Top Smartphone Platforms - 3 Mo. Average Ending March 2011
Share (%) of Smartphone Subscribers
December 2010 March 2011 Change
Total Subscribers 100% 100% N/A
Google 28.7% 34.7% 6
Rim 31.6% 27.1% -4.5
Apple 25.0% 25.5% 0.5
Microsoft 8.4% 7.5% -0.9
Palm 3.7% 2.8% -0.9
26. 72% use a smartphone while...
... listening to music (44%)
27. 72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
28. 72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
29. 72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
30. 72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
... reading a newspaper or magazine (22%)
31. 72% use a smartphone while...
... listening to music (44%)
... watching TV (33%)
... using the internet (29%)
... playing video games (27%)
... reading a newspaper or magazine (22%)
... reading a book (16%)
37. They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
... traveling (43%)
... socializing / entertaining (40%)
38. They’re multitaskers
Activities conducted while using the internet on smartphones
... waiting in line (59%)
... eating (48%)
... shopping (44%)
... traveling (43%)
... socializing / entertaining (40%)
... using the bathroom (39%)
42. They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
43. They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
44. They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
... pumping gas (14%)
45. They’re multitaskers
Activities conducted while using the internet on smartphones
... cooking and/or other household chores (27%)
... taking a smoke break (20%)
... driving a vehicle (20%)
... walking their dog (17%)
... pumping gas (14%)
... having meaningful conversation (13%)
47. What Do You Use Your Smartphone For?
89% “Stay Connected”
48. What Do You Use Your Smartphone For?
89% “Stay Connected”
Check and send email (82%), Use a social networking site (63%)
49. What Do You Use Your Smartphone For?
89% “Stay Connected”
Check and send email (82%), Use a social networking site (63%)
82% “Research and Read News”
50. What Do You Use Your Smartphone For?
89% “Stay Connected”
Check and send email (82%), Use a social networking site (63%)
82% “Research and Read News”
Read news articles (56%), Look up specific information (54%), Look up
sports related information (38%), Look up information for work (32%),
Look up health related information (27%), Look up school related
information (18%)
52. What Do You Use Your Smartphone For?
75% “Navigate”
53. What Do You Use Your Smartphone For?
75% “Navigate”
Look up directions (69%), Use online map or GPS (59%)
54. What Do You Use Your Smartphone For?
75% “Navigate”
Look up directions (69%), Use online map or GPS (59%)
65% “Keep Entertained”
55. What Do You Use Your Smartphone For?
75% “Navigate”
Look up directions (69%), Use online map or GPS (59%)
65% “Keep Entertained”
Listen to music/radio (45%), Watch online videos (41%), Play online
games (39%)
57. What Do You Use Your Smartphone For?
45% “Manage and Plan”
58. What Do You Use Your Smartphone For?
45% “Manage and Plan”
Manage finances and bills (34%), Make dinner reservations (20%), Make
travel arrangements (19%)
67. It’s All About Action!
... Review websites, blogs or message boards (25%)
68. It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
69. It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
70. It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
71. It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
... Coupon websites (18%)
72. It’s All About Action!
... Review websites, blogs or message boards (25%)
... Health information websites (24%)
... Finance information websites (24%)
... Travel related websites (23%)
... Coupon websites (18%)
... Full length TV programming websites (17%)
74. What are they searching for?
... Dining/restaurant information (51%)
75. What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
76. What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
77. What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
78. What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
... Travel (31%)
79. What are they searching for?
... Dining/restaurant information (51%)
... Navigational (51%)
... Entertainment (49%)
... Shopping (47%)
... Travel (31%)
... Business info, product or services (17%)
80. Action
9 out of 10 smartphone
searches resulted in an
action.
81. Local
95% of smartphone users
have looked for local
information.
82. Local
88% of those users take actions
within a day, indicating that these
are immediate information needs.
83. Local
77% have contacted a business,
with 61% calling and 59% visiting
the local business.
84. Purchase-Driven Shoppers
79% of smartphone consumers
use their phones to help with
shopping, from comparing prices,
finding more product information
to locating a retailer.
85. Purchase-Driven Shoppers
74% of smartphone shoppers
make a purchase, whether online,
in-store, or on their phones.
86. Purchase-Driven Shoppers
70% use their smartphones while
in the store, reflecting varied
purchase paths that often begin
online or on their phones and
brings consumers in the store.
87. How to reach them?
71% search on their phones because
of ad exposure, whether from
traditional media (68%) to online
ads (18%), to mobile ads (27%).