Jeff Laird

Austin, Texas Area United States

BI and Analytics BDM at Lenovo

Electronics / Computer Hardware

Supporting and embracing the end user, not just the end user's device will drive fundamental change in IT Service Delivery. >Requiring Identity Management Framework which will securely convey who is seeking IT Delivery. (IDM) >Encouraging a frame work of applications and content delivery which connects with, and support each other seamlessly. (SOA) >Ideally users would be understood via a service desk approach which measures success by customer satisfaction, rather than tactical/technical remedy. (Service Desk) Contrasting this shift in IT Consumerization will be the increase shadow of Compliance, Security and Policy. > Resulting in an application and data delivery metho...