1. JEFFREY HART
353/25–33 ALLEN STREET, WATERLOO NSW 2017
MOBILE 0449 238 741. JEFHART@GMAIL.COM
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Summary
To use my people, systems, relationship & management skills to achieve excellence in quality
service delivery.
My skills include, client liaison, oral and written communication. time management. attention to
detail & proof reading, self sufficient & quick learner, team player, and team management.
Skills & Achievement: Asteron/Suncorp
Commenced work at Asteron having been self employed for almost a decade and having
no prior experience in the superannuation/insurance industry I quickly came up to speed
with the systems and culture in the company
Ability to manage conflicting priorities
Attention to detail, enabling progression from general administration to specific technical
roles within Superannuation and Insurance Claims
Identify and implement process improvements to existing processes to reduce handling
times
Identified as a key SME and retained throughout company take over
One of only 3 people with access to the former processing system in addition to the current
system in order to trouble-shoot issues related to transition and also process claims that
spanned both systems
Initially five days a week then in 2007 to three days a week based on my performance
Skills & Achievement: Perpetual
Identify and implement process improvements to existing processes to reduce handling
times
Key contact for client services for complex complaint resolution
Key contact for adviser services for fee and commission related queries
Key contact with external insurers for complex claim and policy information
Identified as a key SME and retained to perform knowledge transfer and training for
offshore staff
Achieved top scoring in processing (accuracy and numbers completed), while working
three days a week vs staff working five days
Received maximum performance based bonuses every year that I worked there
2. JEFFREY HART
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EXPERIENCE SUMMARY
2010 – 2014 Perpetual Sydney, NSW
Superannuation/Insurance Claims Administrator
• Administration of new Insurance applications, Insurance amendments.
• Registering Death, Total Permanent Disability,and Income Protection claims
and forwarding claim documents to the Insurer.
• Liaising with advisers, insurers and underwriters
• Providing quality service delivery to all stakeholders
• Identify and implement process improvements
• Key SME and retained throughout company take over
2007–2010 Asteron/Suncorp Sydney, NSW
Superannuation/Insurance Claims Administrator & Complaints Officer
• Administration of Death, Total Permanent Disability,and Income Protection
claims.
• Key contact for client/adviser services and external insurers
• Registering investigating and resolving claims and complaints received
from members, employers and advisers.
• Providing quality service delivery to all stakeholders
• Access to previous computer system to resolve older issues
• Identify and implement process
2005–2007 Asteron/Suncorp Sydney, NSW
Senior Customer Service Representative
• Customer Service, ensuring quality service delivery
• Liaising with advisers, employers and members
• Coaching team-members, providing leadership and motivation
• Ensuring transactions are processed accurately and on time.
1995–2004 Cheesecake Shop Springwood, NSW
Owner/Operator/Franchisee
• Customer Service
• Liaising with Franchise Head Office
• Managing Staff
• Stock Control, Quality Control, Production
• Financial Management
3. JEFFREY HART
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EXPERIENCE SUMMARY
1993–1995 Diploma World Travel Sydney, NSW
NSW Manager
• Successfully implemented the establishment of Diploma World Travel from
office fitout to employment of 11 staff.
• Attended Board meetings to report to NSW Teachers Credit Union directors
on the success of Diploma World Travel.
1990–1992 Traveland (Coles Myer Ansett Travel) Sydney, NSW
NSW Operations Manager
• Responsible for the financial/staff operation of Traveland offices located in
Coles Myer stores across NSW.
• Staff management: 100+ travel consultants.
1987–1990 Traveland Mt Druitt, NSW
Branch Manager
• Financial Management
• Staff Management
• Client Management / Service
1965–1987 Various Positions Queensland and NSW
• Travel Consultant
• Furniture Retail Salesperson
• Other retail and clerk positions
EDUCATION
• 2006 Asteron Composer Training – ASFA100
• 2005 Asteron Capital Training
• 1993 Galileo Business Manager Sydney
• 1989 Galileo Reservations System Sydney
• 1970s Various Customer Relationship and Service Courses – Travel
Industry
• 1965 Theodore State High School Theodore Queensland
