Personal resume

1. Giacomo Milazzo – Curriculum Vitae. October 2015
Dott. Giacomo Milazzo
http://www.linkedin.com/in/giacomomilazzo
Abstract
In my decades-long of professional activity, whatever title I’ve had, I have always
fitted in in many « boxes » at the same time and generally acted as multi-purpose,
multi-talented professional. On cue of the specific situation, I have proved good at
leading groups of people, at managing projects, at handling suppliers, at recruiting
people, at training and tutoring and at single-handedly devising and implementing
solutions.
My whole professional life shows that I am not scared by new things and that a
sound study usually makes good decisions. I perform best in a multitasking
environment, where you need to leverage on multiple field of expertise. I strongly
believe in my analitic skills and consider data-driven decision making and thinking
« out of the box » the routes to any successful project.
Results-driven professional with 25 years of experience in: operations, business
development, presales, product management, programme management,
IT systems, infrastructures, and management of teams in Italy and international
environments. Expert at successfully establishing, developing and managing new
technology focused operations, and the design, development, and delivery of
advanced technology solutions to meet customer business needs. Combine strong
general management and business development capabilities with outstanding
leadership of multi-disciplinary, multi-cultural, technical & business specialist
delivering solutions also throughout a dispersed geography.
I am a customer focused, operationally driven technology expert who establishes
and manages “trusted advisor” relationships with internal & external customers
at both senior technical & executive levels.
I consistently achieve budget and service targets whilst developing creative ways to
address challenging customer needs.
I am a strong motivator and leader able to articulate a clear vision with strong written
and verbal communications. I lead from the front row, motivating and mentoring,
whilst maintaining a strategic perspective.
I build and manage strong multi-disciplinary teams who pursue business and deliver
solutions over a distributed geography applying rigorous risk management.
My strong points are Data Protection, Business and Data Continuity,
Disaster Recovery, Backup & Recovery, Application Consistancy and a lot of other
things related to storage world.
via Leopoldo Ruspoli, 72
00149 Roma
giacomo.milazzo@gmail.com
3406001045

2. Giacomo Milazzo – Curriculum Vitae. October 2015
Career and roles
11/2005 – current Sinergy SpA Rome
Senior Consultant – Technical Account Manager
Technical Account Manager & Senior Consultant
Closely work with the Services Sales Executive
Professional Consulting
Disaster Recovery & Business Continuance Tech Specialist
Design and deploy effective, high-impact technical and business
process solutions.
Enterprise Storage Senior Architect
Analysis and delivery big project with in depth regarding enterprise storage, backup,
archiving, data protection, data virtualizazion and server consolidation.
Project Management, Technical Account Management
Pre & Postsale
Techinical Team Coordinator
Workshops, POC, Presentations and teaching to Salesforce, Technicians and Customers
Senior systems engineer e technical specialist on several platforms
Participate in the pre-sales process to understand customer business
and technical objectives and product requirements
Design and develop innovative solutions to customer requirements
Ensure that services proposals are technically sound, deliverable, competitive and
representative of market leadership in the application of technology to
addressing business issues
Ensures effective client engagement and stakeholder management during assignment
Embody technical reference in projects that are technically complex
with all lot of milestones/streams being delivered in parallel
Identify gaps in terms of organization / processes between a current customer
situation and a targeted one
Anticipate potential impacts (technical, organizational & processes) on architectural
choices and be able to present them objectively to the customers
Anticipate and escalate on forthcoming risks on a project
Participate in Service Delivery, Delivery Kit creation, document Reference
Architectures, actively collaborate to best practices and share across covered
technology areas and communities
As senior consultant I operate as a fee-earning consultant delivering solution
architecture and design services, including:
Discovery workshop
Requirements gathering and analysis
Feasibility study
Software components’ selection
Architecture design
Solution integration with existing ecosystem
Specific configuration and software customizations
Solution test plan and pilot
10/2004 – 10/2005 General Electric Capital Services – Rome
Help Desk Supervisor/IT Manager
With direct report to the Head of Operation my role is to supervise and manage the
Helpdesk staff and to actively partecipate in running migration process from Microsoft
NT 4/Novell NetWare 4 infrastructure to Windows 2003 Active Directory. Acting as
Active Directory and Security Specialist for the IT of the italian sites.
Supervising, management e monitoring Help Desk I and II level
Direct supporto to customer and user troubleshooting issues
Management tools development and customization
Server farm administration on Microsoft platforms Windows 2003,
SQL 2000, Exchange 2003, Captaris RightFax 9 and others.
LAN/WAN infrastructure management and administration

3. Giacomo Milazzo – Curriculum Vitae. October 2015
06/2003-06/2004 World Food Programme (ONU) Rome
EDP Supervisor – Head of Operations ICTS
Novell NetWare and Microsoft W2K/W2K3 main infrasturcture
management and administration
(application, data, proxy, directory services servers)
Senior Systems Engineering on NetWare 5.x & 6.x, clustering,
ZenWorks 3 and 4 and BorderManager 3.x
Analisys & projecting unified directory services with Novell eDirectory,
Microsoft Active Directory e Lotus Notes
Help desk people management
Internal WFP projects cooperation
SAN Implementation with DR Backup Strategies
LAN Administrator and Manager for 800 users and 20 multiplatform servers
10/1998-06/2003 TC Sistema SpA Roma
Project Manager – Senior Consultant
Analysis and projecting of LAN&WAN systems
Analysis, prjecting and conducting Server Farm based on Novell a/o Microsoft
Analysis, projceting and conducting “backup” and “storage” systems
System Engineering
Microsoft W2K Active Directory Migrations and Deployment Projects
Junior and Senior Systems Engineers staff coordinator
Evaluating and analyzing software packages
Decisional pre and post-sale technical
Users & customers support and consulnting
Users and coworkers training
Project Management
Sales department collaboration – pre&postsale
Internal Network and Systems Administration
Analysis and projecting security infrastructures
1990–10/1998 Com.Tech Srl Rome
Technical Director
Analysis and projecting of LAN&WAN systems
System Engineering
Evaluating and analyzing software packages
Decisional pre and post-sale technical
Users & customers support and consulnting
Users and coworkers training
1983–1990 IT Consultant Roma
IT Consulting overall in geophysical and geotechnical
Specialized software development
Freelance consulting
University department of Geophisical Sciences cooperation.
1983–1991 Istituto S. Giovanni Evangelista Roma
High School Teacher for biology, chemistry, earth sciences and IT
Teaching
Consultant in Schoold Council to realize an informatic training lab
Teaching for Informatic Basics for students and others
Study career  1976. High School. “Maturità Scientifica”. Final Exam result: 52/60
 1982. University. Laurea (Bachelor) in Scienze Geologiche. 110/110
 1984. State Exam applied for Geologist Professional
 1986. State Exam for High School Teaching
ENGLISH KNOWLEDGE. CEFR C1

4. Giacomo Milazzo – Curriculum Vitae. October 2015
Technical Specialties
and Skills
1.
Project Management, Delivery Management, Problem Solving, Operating
Systems, Disaster Recovery, Multicultural, Analysis
Documentation, Knowledge Management, Linux, Network Administration
SQL Server, Team Management, Vendor Relations, Windows,
System Architecture, Systems Analysis, System Design, Systems Engineering
Architecture, Storage, Storage Area Networks, Backup Solutions
Enterprise Architect, Enterprise Backup, High Availability, Business Continuity
NetApp, IBM Storage, Backup Exec, Netbackup, Virtualization, VMware and
more…
Some customer
reference
 Kuwait Petroleum Italy, Presidenza della Repubblica, ACEA, General Broker
Services, Roma Metropolitane, Danieli, Sofidel, Aeroporti di Roma, Aeroporto di
Bologna, Satcom, Granarolo, Comunità Montana della Carnia, Emerson Network
Power, Prysmian, ASM Selene Brescia, GRTN/GSE, Nucleco, Sogin, McLink,
Reply, Ferservizi, SIAE, H3G, RCS, Credemtel, Olsa, Athena, Tiscali, LUISS,
Dexia Crediop, ANSA, ADN Kronos, H3G, Ericsson, IBM, Accenture, Boehringer,
RAI, CRS4, ATAC, ANAS, Indesit, Lottomatica, GTech, Micron, Poste Italiane,
Postel, Postecom, InfoCamere
Professional
Certifications
 2015 – NetApp Certified Implementation Eng SAN cDOT
 2015 – NetApp Certified Implementation Eng Backup & Recovery
 2015 – NetApp-Cisco FlexPod Design
 2015 – NetApp-Cisco FlexPod Implementation and Administration
 2014 – NetApp Professional Accredited Implementation Eng cDOT
 2014 – NetApp OnCommand Insight Accredited Implementation Eng
 2013 – NetApp Data OnTAP 8 Cluster Mode Certified Administrator
 2013 – NetApp Data OnTAP 8.2 Cluster Mode Implementation Eng
 2013 – NetApp Professional Accredidate Installation Eng
 2012 – NetApp Data OnTAP 8 Certified Data Management
 2012 – NetApp Data OnTAP 8 Certified SAN Implementation Eng
 2011 – VEEAM Technical Sales Professional
 2011 – ISILON ICSA, ICSEA
 2011 – Symantec Enterprise Vault 10 SSE+
 2011 – Symantec Backup Exec 2010, NetBackup 7 SSE+
 2011 – ISILON Certified Storage Professional
 2010 - VCTA-ODA Varonis Certified Technical Associate
 2009 – NetApp Certified Systems Engineer
 2009 – Symantec NetBackup Puredisk Edition
 2009 – Symantec Technical Specialist Enterprise Vault 8
 2008 – IBM Storage Specialist v.3
 2008 – Symantec Technical Specialist BackupExec 12/12.5
 2007 – Symantec Technical Specialist Enterprise Vault 6/7/7.5/8
 2007 – Symantec Technical Specialist BackupExec 10/11
 2007 – Symantec Technical Specialist NetBackup 6.x
 2007 – VMware Certified Professional (VI 3)
 2006 – NetApp Certified Professional Engineer
 2006 – IBM Storage Specialist
 2003 – Microsoft Windows 2000/2003 Cluster Technologies
 2003 – Microsoft Windows Server 2003 Systems Engineer
 2002 – Novell NetWare Engineer v.6.x
 2002 – StorageTek Solutions – EMC2
Solutions
 2002 – Microsoft Active Directory Deployment
 2001 - Directory Services Technologies training NDS, LDAP, MSAD
 2001 - Corso di formazione presso Hewlett-Packard HP9000
 2000 - Novell Certified Engineer CNE v.5.x
 2000 - Project Manager and Sales presso Training Kaeser Milano
 1999 - Microsoft Systems Certified Engineer. MCP,MCSE,MCSE+I
 1999 - Microsoft Certified Trainer. MCT
 1999 - Novell Certified Salesperson. CNS

5. Giacomo Milazzo – Curriculum Vitae. October 2015
 1998 - Folio Infobase Engineer (Hypertext Technologies)
 1996 - Novell Certified Engineer CNE v.4.x
 1994 - Microsoft Windows NT4 Installation and Administration
 1993 - Novell Certified Engineer. CNE v.2.x, 3.x
 1989 - 3COM 3Plus Open Installation and Administration
Personal Data Name Giacomo Milazzo
Place and birthdate Roma, 28 gennaio 1958
Address Roma, via Leopoldo Ruspoli 72
Phone +39 06 55263954 - +39 340 6001045
Signature
“One of the finest technical people I ever met, Giacomo combines a vast
knowledge of heterogeneous architectures with deep, hands-on knowledge of
systems administration and quick thinking & problem-solving skills; moreover,
he possesses a high level of communication skill and approachability, making
him the 'silver bullet' in your arsenal of human resources!”
Comment from one of my customer…
I AUTHORIZE THE TREATMENT OF PRIVACY DATA BASING ON ITALIAN LAWS LL. 675/96 AND 196/03