1. Jean Masel
10503 365th Street Court East | Eatonville, WA 98328
Jeankchome@outlook.com|253-720-4911
1 | P a g e
Currently looking for part to fulltime employment. I have many years of Administrative experience in an
office setting and would be an asset to any company. I am available for work immediately.
PROFESSIONAL SKILLS
Accounting, A/P and A/R Highly motivated
RCW and WAC Cods Medical Terminology
Accuracy rating of 99.98% Insurance policy coverage knowledge
Administrative background Invoice processing
Appointment setting Legal terminology
Attention to detail Management and Supervisor skills
Billing MS Office, Excel, Word
Budgeting and finance Office equipment proficient
Business correspondence Outlook
Cash handling Payroll
Collections Insurance; Property and Automobile
Critical thinking Retail knowledge
Customer service oriented Subrogation
Data entry Transcription
Employee training Type 80+ WPM
Excellent communication skills Works well under pressure
Filing and data archive 10-Key
WORK EXPERIENCE
A+ Office Services 2009-current (7 years)
Evaluation and appraisal of homeowner’s contents due to loss or damage.
Supervisory position overseeing several workers, training of new employees, distribution of work and
disciplinary procedures.
Exceeded company objective with a 99.98% accuracy rating
Self Employed/Owner of Trailside Espresso, South Prairie WA, (5 years)
Owner and Manager overseeing several workers, training of new employees and disciplinary procedures.
Bookkeeping; Accounts receivable and payable, business taxes and payroll
Engaged, served and built relationships with customers to grow the business which became a great
success.
2. Jean Masel
10503 365th Street Court East | Eatonville, WA 98328
Jeankchome@outlook.com|253-720-4911
2 | P a g e
Baxter Manufacturing, Orting WA, (2 years)
Estimator and Marketing for Commercial Kitchen Equipment
Maintained knowledge of currents sales, promotions and specs of equipment for sales
Responded to customers questions and requests in a prompt and efficient manner
Farmers Insurance Company/Claims Department, (12 years)
I worked all aspects of automobile insurance including: mail clerk, pbx operator, Subrogation/
Collections and Personal Injury Protection
Worked my way up from Mail Clerk to Sr. Claims Associate.
Received several awards for going above and beyond my duties for customer service and accuracy.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims. Reviewed new files to
determine current status of injury claim and develop a plan of action.
Answered questions posed by insured and attorneys.
Trained other claims staff members on proper handling and evaluation of claims.
Evaluated insurance policies and analyzed damages to determine coverage.
Education
High School: Highline School District, Graduated with Honors
Green River Community College and Piece College where I took courses to improve my work skills.
Relevant Course Work
Introduction to claims/College course
Introduction to Law/College course
Word/Excel/ In house course
Legal Terminology/College course
References available upon request
