RTMNU 4th sem MBA Subject - TEAM DYNAMICS [ HR ] Module 2 Summary INTERPERSONAL COMMUNICATION BY Jayanti Pande #JayantiPande_slideshare #MBA@JRP #TeamDynamicsSummary

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Jayanti R Pande
email: jayantipande17@gmail.com
RTMNU MBA Sem 4 – TEAM DYNAMICS [HR]
MODULE NO 2: INTERPERSONAL
COMMUNICATION
INTERPERSONAL COMMUNICATION
Interpersonal communication is the exchange
of information, ideas, and feelings between
people. It involves verbal and nonverbal
channels and is vital for personal and
professional relationships. Good
communication skills enable active listening
and clear messaging, leading to positive
relationships, conflict resolution, and
common goal achievement. HR professionals
train employees to communicate effectively in
various settings, including face-to-face,
written, phone, and virtual communication.
DEFINITION OF INTERPERSONAL COM.
Interpersonal communication is the exchange
of messages between people.
IMPORTANCE OF INTERPERSONAL COM.
1.Building Relationships: Interpersonal
communication fosters positive connections
between people.
2.Resolving Conflicts: Effective
communication enables individuals to express
their feelings and work towards a mutually
beneficial solution.
3.Management: Interpersonal
communication enables effective
management by providing guidance,
feedback, and creating a positive work
environment.
4.Improving Productivity: Effective
communication helps to minimize
misunderstandings, reduce conflicts, and
promote teamwork, leading to better
outcomes.
5.Sharing Information: Interpersonal
communication allows individuals to share
information and ideas to achieve common
goals and make informed decisions.
TRANSACTIONAL ANALYSIS (TA)
It helps improve communication and
relationships by analysing one's own
behaviour and that of others, guiding
individuals to develop and interact better.
DEFINITION OF TA
Transactional Analysis is a psychological
approach that analyses and improves
communication and relationships by
understanding ego states.
Eric Berne – “TA is a theory of personality &
social action, & a clinical method of
psychotherapy, based on the analysis of all
possible transactions between 2 or more
people, on the basis of specifically defined ego
states into a finite number of established
types.
NATURE/IMPORTANCE OF TA
1 Integrated concept: Combines multiple
theories.
2 Problem & goal focused: Addresses issues
and objectives.
3 Understanding self & others: Analyses
behaviour of individuals.
COMPONANTS OF TA
1 EGO STATES- Ego states, including Parent,
Adult, and Child, represent learned behaviors
and emotional reactions that influence
communication and relationships.
2 COMPLEMENTARY TRANSACTIONS-
Matching ego states result in effective
communication, called complementary
transactions, with nine types available.
A) Adult-Adult: Two adults communicate
rationally.
B) Adult-Parent: Adult speaks rationally,
parent responds authoritatively.
C) Adult-Child: Adult speaks rationally, child
responds emotionally.
D) Parent-Parent: Two parents communicate
authoritatively.
E) Parent-Adult: One parent speaks, adult
responds rationally.
F) Parent-Child: Parent speaks authoritatively,
child responds emotionally.
G) Child-Parent: Child responds emotionally,
parent authoritatively.
H) Child-Adult: Child expresses emotions,
Adult responds rationally.
I) Child-Child: Child to child emotional
communication.

2. 2
Jayanti R Pande
email: jayantipande17@gmail.com
3 LIFE POSITIONS- Basic life assumptions. 4
positions-
A) I am OK, You are OK: Equal value and
cooperation possible.
B) I'm OK, you're not OK: Superiority complex,
mistrust towards others.
C) I'm not OK, you're OK: Individual feels
inadequate, dependent, resigned.
D) I'm not OK, you're not OK: no one is capable
or worthy, leading to feelings of hopelessness
CONCEPT OF FIRO-B
FIRO-B stands for Fundamental Interpersonal
Relations Orientation - Behaviour. It is a
personality assessment tool that measures an
individual's interpersonal needs and
preferences in three areas: inclusion, control,
and affection. FIRO-B was developed by
psychologist Will Schutz.
ICLUSION: Inclusion: the need to belong and be
recognized socially.
CONTROL: desire for influence in interactions.
AFFECTION: Need for emotional intimacy.
BENEFITS OF FIRO-B
1. Retention: Identify employee needs
for retention.
2. Conflict Management: Address
underlying needs in conflicts.
3. Relationship Building: Identify
compatibility and conflicts.
4. Team Building: Identify team
members' interpersonal needs.
5. Leadership Development: Understand
communication strategies and needs.
JOHARI WINDOW
The Johari Window is a model created by
Joseph Luft and Harry Ingham to improve
interpersonal relationships and
communication. It suggests that mutual
sharing of information enhances
effectiveness. The model has four panes
representing personal information, feelings,
motivation, and whether it is known to
oneself or others.
QUADRANTS OF JOHARI WINDOW
1. Open Self: Known to self and others
2. Blind Self: Unknown to self, known to
others
3. Hidden Self: Known to self, unknown
to others
4. Unknown Self: Unknown to self and
others
COMMUNICATION
Communication is exchanging information,
ideas, feelings or messages between people
through verbal or non-verbal means. Its main
goal is to establish understanding among
participants. Effective communication involves
clear language, active listening, feedback and
understanding others' perspectives, crucial for
building relationships, teamwork, and
achieving common goals.
DEFINITION OF COMMUNICATION
Communication is simply the act of
exchanging information or ideas between
people
Newman & Summer – “Communication is an
exchange of facts, ideas, opinions or emotions
by two or more persons.”
PROCESS OF COMMUNICATION
1. Sender: Initiates communication
process.
2. Message: Info, idea, or message
conveyed.
3. Encoding: Putting message into
transmit format.

3. 3
Jayanti R Pande
email: jayantipande17@gmail.com
4. Channel: Medium used to transmit
message.
5. Receiver: Person who receives the
message.
6. Decoding: Interpreting and
understanding the message.
7. Feedback: Response of receiver to
message.
8. Noise: Any interference or barrier.
COMMUNICATION SKILLS
Communication skills are the abilities to
convey and understand information
effectively. It involves using different forms of
communication such as verbal, nonverbal, and
written. These skills are essential in both
personal and professional contexts as they
allow individuals to express their ideas,
opinions, and emotions clearly and understand
others' perspectives. Effective communication
skills also aid in building strong relationships,
fostering teamwork, and promoting leadership
development. Practicing good communication
skills can enhance confidence, competence,
and success in all areas of life.
ESSENTIALS OF COMMUNICATION OR 7 Cs OF
COMMUNICATION
1.Clarity: The message should be clear and
easy to understand.
2.Completeness: The message should be
complete and contain all the necessary
information.
3.Conciseness: The message should be
concise and to the point.
4.Correctness: The message should be
accurate and free from errors.
5.Courtesy: The message should be polite and
respectful.
6.Consideration: The message should take into
account the needs and perspectives of the
audience.
7.Concreteness: The message should be
specific and tangible, avoiding abstract or
vague language.
NEGOTIATION
Negotiation is when two or more parties talk
to find a solution they both agree on. It can
happen in different situations, like at work or
in relationships. The goal is to find a
compromise that works for everyone
involved.
DEFINITION OF NEGOTIATION
Negotiation is a discussion between parties to
reach a mutually acceptable agreement by
identifying and addressing each other's
interests and needs
Robert Fisher & William Ury – “Negotiation is a
basic means of getting what you want from
others.”
TYPES OF NEGOTIATION
A] Distributive negotiation: a type of
negotiation where parties compete to divide a
fixed amount of resources. 4 Approaches-
1. Zero-sum negotiation: Parties
compete for limited resources.
2. Win-lose negotiation: One party
prioritizes their own goals.
3. Substance-only negotiation: Focus
solely on the issue.
4. Unimportant relationship
negotiation: Relationship not a
priority.
B] Integrative negotiation: aims to find a
mutually beneficial solution by addressing
underlying interests and needs of the parties.
3 Approaches-
1. Win-Win Negotiation: Finding
mutually beneficial outcomes.
2. Fair Process Negotiation:
Transparent, open and fair process.
3. Joint Problem-Solving Negotiation:
Collaborative problem-solving for
mutual benefit.
NEGOTIATION SKILLS
Negotiation skills are the abilities and
competencies required to negotiate effectively
with others. Some essential negotiation skills
are:
1. Analytical skills: Analysing situation,
evaluating options, and decision
making.
2. Listening skills: Active listening for
understanding and identifying
agreement/disagreement.

4. 4
Jayanti R Pande
email: jayantipande17@gmail.com
3. Emotional intelligence: Handling
stress and conflicts calmly.
4. Problem-solving: Creative problem-
solving and evaluating alternative
solutions.
5. Decision-making: Making informed
decisions quickly.
6. Interpersonal skills: Building trust,
effective communication, and
persuasion.
FACTORS AFFECTING NIGOTIATION
• Personal factors: Individual
characteristics, such as personality
and communication style, influence
the negotiation process and
outcomes.
• Role factors: Positions and
responsibilities of negotiators,
including their decision-making
authority, can impact negotiation
goals and priorities.
• Situational factors: External
circumstances, such as timing and
resource availability, can affect
negotiation outcomes and strategy
effectiveness.
• Interactional factors: Interpersonal
dynamics between negotiators, such
as trust and power dynamics, can
affect the quality of the relationship
and negotiation outcomes.