2. Hello - My Name Is
Jay Harrison
Purveyors of Smart Energy products including
Hive Active Heating,
British Gas - MyEnergy,
British Gas - Connected Boiler
DevOps Engineering Lead at British Gas Connected Homes
3. Human and technical transformation
Changes in approach, thinking and process
Key were Documentation, Communication and
Honesty
BGCH DevOps Transformation
5. Knowledge - internally to DevOps and Dev
teams
Time - directly influencing the dev process
Information - to the wider organisation
Failures as well as successes
Sharing –The What
6. Sharing honestly engenders trust
Without honesty, distrust is inevitable
With use, honesty becomes a tool to promote
understanding and a weapon against narrow
thinking
Sharing –The Why
7. “To tell the truth is an act of love.
To withhold the truth is an act of hate.
Or worse, apathy.
― Gene Kim, The Phoenix Project
8. Path to the How
Direct
Engagement
Fully
Embedded
Centralised
Operations
Team
( Not to Scale! )
9. Fully Embedded DevOps Engineers supported
by Operations Director
Each Engineer assigned to a Product Team
Products can be for Developers, Operations,
Business as a whole and even Customers
Sharing –The How
10. Specifics of the How
Documentation
○ Clear
○ Concise
○ Easy to find
○ Searchable
○ Audited
Communication
○ Often
○ Honest
○ Clear
○ Wide
Sharing
○ Knowledge
○ Time
○ Information
○ Expertise
BGCH very much start-up type approach. Fast, lean, short time to market, feature focused
Human – business priorities to technical
Technical – automation, monitoring, tech debt
Approach – feature push to longer term scalable
Thinking – Small team start up to fully fledged subsidiary
Process – JFDI to managed, audited change
