report

2. •ADMINISTRATIVE – is related to the world
administration, which describe, the
performance of or carrying out of.
•ADMINISTRATION – is also used to refer to
group of persons who execute these
duties, such as the governing board of your
school or the top level executives of a
corporation.

3. •OFFICE
-is a term used by many to refer to the place
where information is processed.
-When referring to the people working in that
location.
•MANAGEMENT
-is the art or skills used by those who blend
together the six M’s – Manpower, Materials,
Money, Methods, Machines, Morale
- Group of person.

4. SKILLS OF ADM
•Conceptual Skills
– is the ability to use existing knowledge in order to
acquire additional knowledge.
•Human Skills
- Is the ability to use knowledge and understanding
of people as they interact with others.
•Technical Skill
- Is the ability to understand s specific function, with
is specialized knowledge.

5. SCHOOLS OF MANAGEMENT THOUGHT
•OM’s view the management process primarily
as the science of managing – knowing what
principles are and how they should work.
•The efficient office reflects a perceptive or
intuitive manager – one who by
training, experience, and intuition has sensed
the need for improvement and has taken
steps to bring about change.

6. SCIENTIFIC MANAGEMENT
•Scientific Management has been called doing that
which is most logical, that is, using common sense to
make decisions.
•The SCIENTIFIC METHOD OF PROBLEM
SOLVING, which characterizes scientific management
involves the use of logical, systematic steps to
develop effective solutions to problems.

7. FREDERICK W. TAYLOR
The Father of SCIENTIFIC MANAGEMENT
•In the 1880’s Taylor studied work
standard and the relationship of output
to wages.
•He emphasized management at the shop
level rather than general management
and was concerned mainly with the
efficiency of workers and managers to
actual production.

8. FRANK AND LILLIAN GILBRETH
furthered the development of scientific
management thought.
•Their accomplishments included the use of motion
pictures to study and improve motion sequences, the
development of charts and diagrams to record work
– process and work flow patters.

9. MAX WEBER
•Max Weber was German sociologist
who developed the concept
ideal models for or pure
of an
form of
organizational design BURE
AUCRACY is used to describe WEBER
pure form of organization, which is
formal, impersonal, and governed by
rules rather than by people

10. WILLIAM H. LEFFINGWELL
•The father and office management,
•His book Scientific Office
Management, published in 1917.
Five Principles of Effective Work.
Applied to the office.
• Plan the work
• Schedule the work
• Execute the work
• Measure the work
• Reward the work.

11. TOTAL ENTITY
MANAGEMENT

12. HENRI FAYOL
•In his book general and industrial
•Fayol presented his concept of the
universal nature of
management, developed the first
comprehensive theory of
management.
•The first management author to
state a series of management
principles

13. ELEMENT OF MANAGEMENT
AS ITS FUNCTIONS
•Planning
•Organizing
•Commanding
•Coordinating
•Controlling

14. MARY PARKER FOLLET
•Follet was a political
philosopher, social reform
critical, and creative problem
solver in field of motivation
and group processes.
•Follet was perhaps the first to
promote what she termed
“Togetherness” and “Group
Thinking”

15. THE BEHAVIORIAL SCHOOL
1.Workers, we are interested in more that money. We
have social psychological, and physiological needs that
are of great importance to us
HUMAN RELATIONS APPROACH
2.Attention to the importance of the individual within
the organization
HUMAN RELATIONS APPROACH
3.The fields of psychology, sociology and
anthropology to emphasize interpersonal relations
and democratic actions on the part of workers.

16. HUMAN RELATIONS
APPROACH TO
WORKER BEHAVIOR

17. ELTON MAYO
• The human relations approach was
stimulated by a group of researchers
from HARVARD UNIVERSITY who
conducted studies from 1927 to 1932.
• Elton Mayo and Harvard University
professor, was formed to study the
effects of the physical environment
upon worker productivity.
emphasis upon
• The Hawthorne study placed new
the
social, psychological, and
physiological factors in the study of
work. As a result of this concern
with human relations, a new
direction – the behavioral science
approach – was given to the study of
management.

18. THE BEHAVIORIAL
SCIENCE APPROACH
TO WORKER
BEHAVIOR

19. ABRAHAM MASLOW
•A psychologist who
developed a theory of human
motivation.
•The hierarchy of needs shows
that as our lower-level needs
are satisfied, they are no
longer motivating factors.

20. DOUGLAS MCGREGOR
the human
•Who explored
side of
defined the traditional
organizations and
and
the current views of worker
behavior. McGregor located
theory X and theory Y.

21. FREDERIK HERZBERG
Motivation –hygiene theory
1.MOTIVATION – which result from
experience that create positive attitudes
toward work and arise from the job
content itself.
2.HYGIENIC FACTORS – which are related
to productivity on the job but are external
to the job itself.

22. PETER F. DRUCKER
•Drucker has authored more
than 20 books dealing with
management, economics, politi
cs, and society.

23. • Introduced the concept of
management by objectives.
THE PRACTICE OF
MANAGEMENT

24. 1. MANAGEMENT BY OBJECTIVES (MBO)
• Performance and results directly and vitality affect the survival and
prosperity of the organization.
2. MANAGEMENT SCIENCE “QUANTATIVE
BUSINESS METHODS
• Performance and results directly and vitality affect the survival and
prosperity of the organization.
3. DECISION MAKING
• consciously choosing between two or more alternative
courses of action.

25. THE QUALITY MANAGEMENT SCHOOL
• Quality Management or total quality management (TQM) is
both a philosophy and a set of organization in continuous
improvement.
The Organizations Human and Capital Resources to
improve
• All processes
• Performance in every functional area
• The degree to which the organization meets the needs
of present and future customers and suppliers.

26. EDWARDS DEMING
The leading exponent of quality
management and a pioneer in statistical
analysis
• 1970’s companies in the United States
began to “import”and modify certain
features of Deming’s quality
improvement program such as quality
circles and employee participation
groups.

27. JOSEPH M. JURAN
•Juran the elder stateman of
total quality control.
•Juran taught the Japanese
how to apply total quality
control to everyone.

28. THE SYSTEMS SCHOOL
•System is a group of parts that are interrelated in
such a manner that they forma unified whole and
work together to attain definite objective.
MAJOR SYSTEM
1. Marketing
2. Finance
3. Human Resources
4. Production
5. Accounting
6. Purchasing
7. Administrative Office