Smart Consultancy India is an innovative provider of customer-centric business process services. With the network of delivery centers spread across India.

1. Smart Consultancy India 1
Agrawal Jasmit Page 1
Smart Consultancy India is an innovative provider of customer-centric business process services. With
the network of delivery centers spread across India. Smart Consultancy India is not only improving
customer satisfaction but also reduce operational costs, record process improvements focus on core
competence...
BPO culture has become worldwide
widespread today. Presently, within the
business world the BPO services have distinct
price that virtually each organization like going
for BPO services currently.
The processes in KPO appeal strongly the
analytical, interpretation, advance information
search and innovative technological skills. The
basic condition of KPO Service is not amount;
its quantity with high-quality output
The company's services include – Customer Management, Data Transaction Processing. Over the last
decade, the company has assimilated best-of-breed processes, developed intellectual property (IP),
adopted industry standard technology ensured faster time to market and invested in continuous
improvement in quality of services.
KPO
BPO

2. Smart Consultancy India 2
Agrawal Jasmit Page 2
Smart Consultancy Ahmedabad BPO Services
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is
contracted to a company's neighboring (or nearby) country is called near shore outsourcing.
Often the business processes are information technology-based, and are referred to as ITES-BPO, where
ITES stands for Information Technology Enabled Service. Knowledge process outsourcing (KPO) and legal
process outsourcing (LPO) are some of the sub-segments of business process outsourcing industry.
The main advantage of BPO is the way in which it
helps increase a company's flexibility. However,
several sources have different ways in which they
perceive organizational flexibility. BPO Services
was all about cost efficiency, which allowed a
certain level of flexibility at the time. Due to
technological advances and changes in the
industry (specifically the move to more service-
based rather than product-based contracts),
companies who choose to outsource their back-
office increasingly look for time flexibility and
direct quality control.
Business process outsourcing enhances the flexibility of an organization in different ways:
Another way in which BPO contributes to a company’s flexibility is that a company is able to focus on
its core competencies, without being burdened by the demands of bureaucratic restraints. Key
employees are herewith released from performing non-core or administrative processes and can invest
more time and energy in building the firm’s core businesses. The key lies in knowing which of the main
value drivers to focus on – customer intimacy, product leadership, or operational excellence. Focusing
more on one of these drivers may help a company create a competitive edge.
A third way in which BPO increases organizational flexibility is by increasing the speed of business
processes. Supply chain management with the effective use of supply chain partners and business
process outsourcing increases the speed of several business processes, such as the throughput in the
case of a manufacturing company.

3. Smart Consultancy India 3
Agrawal Jasmit Page 3
Smart Consultancy Ahmedabad KPO Services
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business
activities]
which are competitively important or form an integral part of a company's value chain. KPO
requires advanced analytical and technical skills as well as a high degree of specialist expertise.
WHAT IS A KPO ?
KPO stands for Knowledge Process Outsourcing. KPO includes processes that demand advanced
information search, analytical, interpretation and technical skills as well as some judgment and decision-
making. It is essentially an offshoot of business process outsourcing (BPO). One can call it a high-end
activity, which is likely to boom in coming years. There is a huge potential in this field of knowledge. The
whole concept of KPO is information driven. It means that it is a continuous process of creation and
dissemination of information by bringing together the information industry leaders to create knowledge
and see meaning in information and its context.
Those who can get benefits of KPO include:
 E-Marketing
 Learning Solutions
 Animation and Design
 Training and Consulting
 Network Management
 Data Analysis
 Intellectual Property
 Legal Research
 Writing and Content Development
 Research and Development
With our proven capabilities and our commitment to continually evolving and improving, Thought Focus KPO stands
apart as the partner of choice in global, knowledge-driven outsourcing.

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Agrawal Jasmit Page 4
Why Us:
The KPO & BPO industry captures in essence Smart Consultancy's tagline of "Winning by Applying
Thought', by enabling businesses to reason beyond the cube and deliver tangible business impact and
improved efficiencies for key business functions. Smart Consultancy's KPO arm focuses on fast moving
domains to provide accelerated solutions to our customers.
Smart Consultancy India’s KPO & BPO services include:
Technical Publications:
In today's highly competitive information technology industry, it has become imperative for companies
to lower the time-to-market of a product to ensure its success. A broad range of technical publications
like user guides, service manuals, configuration guides and so on, are required to ensure that products
perform accurately, safely and dependably.
Value through collaboration:
Smart Consultancy's technical publications solutions brings together our expertise in technologies and
products for vertical markets, deep-rooted user group orientation and technical documentation
methodologies to support all your documentation needs through the product lifecycle.
Sales & Marketing Operations (SMO):
With our unique Bureau Services Model, we deliver seamless, well integrated marketing services
deployments that provide customized services & processes to meet specific requirements of customer
organizations. Our services portfolio comprises of
 Contact Data Management
 Intelligence
 Content & Creative
 Campaign
 Analytics
Data Management & Reporting (DM&R):
Our service offerings below help in Product Data Accuracy and faster Time to Market for our Retail and
Manufacturing clients. They are broadly categorized under the following:
 Data Acquisition Services
 Data Transportation and Quality Services
 Data Presentation Services
 Taxonomy Management Service

5. Smart Consultancy India 5
Agrawal Jasmit Page 5
101, Mauryansh Elanza,
Nr. Parekh Hospital,
Shyamal Cross Road,
Ahmedabad - 380009 Gujarat (INDIA)
8154003013
info@smartconsultancyindia.com
www.smartconsultancyindia.in/
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