1. JARVIS G. WITHERSPOON
137 Assembly Drive  Mooresville N.C. 28117  (980) 643-2916  jarviswitherspoon385@yahoo.com
INF O RM ATIO N HELPDESK TECHNICIAN /SY STEM ANALY ST
 United States Navy veteran with 4+ years of IT and international experience.
 Operate, secure, and maintain information systems and various information technologies including
local area networks, wide area networks, mini and micro-computer systems and associated
peripheral equipment and services.
 Skilled in hardware installation, workstation components, peripherals, and documents, media
hardware and software licenses.
 Manage and update directory information, and monitors equipment status.
 Assist technical personnel in providing critical voice and data communication links between ship and
shore commands.
 3+ years managing outlook accounts, network administration and trained help desk personnel.
 2+ years managing telecommunications and VTC international operations.
 Exceptional interpersonal, communication and leadership skills combined with demonstrated
decision making and initiative.
CORE COMPETENCIES
*Management *Troubleshooting *Respected Leader
*CompTIA A+ *Project Management *Solution Focused
*Computer Knowledge *Network Administrator *Customer Service
PROFESSIONAL EXPERIENCE
UNITED STATES NAVY
Information Systems Technician (Middle East Deployment) 2015 – 2016
Lead IT Tech, flawlessly maintained accountability of essential controlled computer systems equipment and
a stringent timeline of the ship to shore movement, rolling stock and personnel during international
exercises.
Accomplishments
 Perform data back-ups, system restoral procedures, assigns or changes user accounts, and
password resets. Provide desktop support to network users.
 Established and maintained communications throughout the salvage of a $648,000 of Landing Craft
Utility (LCU) with 32 personnel aboard
 Ensured accurate telecommunication skills and proper documentation resulting in saving military
and civilian lives as well as saving the Navy over $10M in ship to shore assets.
 Installed 32+ desktop computers, increased working capability of the command from 70% to 98%.
 Troubleshoot procedures, documents technical support advice, and maintains media libraries.
 Tracked, inventory, recorded and communicated with international military personnel.

2. J A RV I S W I THERS PO ON Phone: (980) 643-2916  Page 2
Information Systems Technician (Japan U.S Naval Hospital 2011 – 2014
Trained 50+ active duty and reserve personnel to operate radio equipment, program ship to shore
movement. Supervised maintenance on controlled cryptographic equipment resulting in an assessment rate
from 88% to 93.2 %.
Accomplishments
 Distributed 1,711 windows 7 computers throughout 68 Departments, aligning U.S. Naval Hospital
Okinawa’s conformity with The Navy Bureau of Medicine (BUMED) and Department of Defense
(DOD) standards.
 Monitored and provided immediate resolution to work orders which alleviated department of 510
potential backlogs.
 Trained 6 Terminal Area Security (TASO) in software install and replacement of 980 computers
resulting in completing the windows 7 roll out 10 days ahead of schedule.
 Facilitated 6 Video Teleconference Calls for the Executives and United States Naval Hospital
(USNH), Okinawa’s Nursing Services personnel.
 Coordinated and trained 2 employee’s on portable video operations allowing remote interviews for
the Department of Social Services, directorate position.
 Assisted in the organization of the IT warehouse and inventory of 480 PCs, 120 printers, and 200
other IT assets vital to maintaining 100% equipment accountably for the department.
TRAINING/EDUCATION
 Cisco Network Fundamentals
 Information Technology Essentials
 Server Administration
 Network and Computer Systems Administrators
 Radio Frequency Systems
 Intro Communication Security Material
 CCNA 1
 High School Diploma 6/2011
CERTIFICATIONS/AWARDS/CLEARANCE
Certifications:
 A+ Certification
Awards:
 Navy Achievement Medal
Clearance:
 Top Secret