Creative Conflict: Turning Tension Into Teamwork
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Communications professionals who can champion strategic initiatives, help manage change and collaborate successfully with individuals and teams are vital resources to any organization. This presentation offers a five-step process for opening a dialogue and rebuilding the working foundation of cross-functional teams to improve work processes in multiple situations.
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Creative Conflict: Turning Tension Into Teamwork
- 1. Creative Conflict: Turning Tension Into Teamwork A Five-Step Guide For ⨠PR and Marketing Professionals Presentation to PRSA Alaska Chapter by Janet Asaro
- 2. Your career in high gear
- 3. Itâs not a crap shoot
- 4. Where you come in â˘âŻComplex processes â˘âŻCross-functional groups â˘âŻRapid change and response
- 5. Roles, skills, tools, relationships Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture
- 6. Learning Objectives â˘âŻIdentify when the relationship isnât working â˘âŻCreate collaboration through mutual understanding â˘âŻRebuild the foundation and improve work processes Turning Tension Into Teamwork
- 7. Learning Objectives â˘âŻIdentify when the relationship isnât working â˘âŻCreate collaboration through mutual understanding â˘âŻRebuild the foundation and improve work processes Turning Tension Into Teamwork
- 8. Learning Objectives â˘âŻIdentify when the relationship isnât working â˘âŻCreate collaboration through mutual understanding â˘âŻRebuild the foundation and improve work processes Turning Tension Into Teamwork
- 9. Learning Objectives Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 10. When is it time to assess and regroup?
- 12. Assess the relationship â˘âŻ New team member/client â˘âŻ Poor working relationship/tension â˘âŻ Rework, missed deadlines, ⨠lack of focus When is it time to assess and regroup? Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture
- 13. Assess the relationship Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 14. 7 Deadly Communication Sins Self-Assess
- 15. 7 Deadly Communication Sins
- 16. â˘âŻWhy donât they ever listen? â˘âŻThey want it WHEN?! WRATH SLOTH â˘âŻEveryone thinks they can do my job â˘âŻOh, to work somewhere Iâm appreciated PRIDE LUST â˘âŻI wish we had THEIR budget! â˘âŻI MUST control the BRAND! ENVY GLUTTONY 7 Deadly Communication (Attitude) Sins GREED â˘âŻ I donât get paid enough to put up with this!
- 17. Emotional Intelligence â Itâs a tool â˘âŻ Understand peopleâs personal ⨠and practical needs â˘âŻ Understand the impact of ⨠your behavior on others â˘âŻ Understand the emotional cues and ⨠tune into what people are not saying
- 18. Real-life example Education/ Public Programs Turnover/ Trust PR & Marketing Dept Workload/ Morale
- 19. Structure the dialog Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 21. Structure the dialog Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process â˘âŻBring the teams together â˘âŻMeet off-site â˘âŻFlipchart for recording â˘âŻFeed them!
- 22. Ask and listen Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 23. We only remember 20-50% of what ⨠we hear.⨠Ask and listen
- 24. . Show respect⨠. Keep quiet⨠. Challenge assumptions Seek to understand Active listening
- 25. Ask and LISTEN Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process Agenda: Weâre here to LISTEN to YOU!
- 26. 80% Listen 20% Talk Active listening - 80/20 Rule
- 27. Ask and LISTEN Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process â˘âŻ Introductions, name, title â˘âŻ What do you do? â˘âŻ What do you like most/why? â˘âŻ What do you like least/why? â˘âŻ What do you spend the most time on? â˘âŻ What is your most important responsibility?
- 28. Ask and LISTEN â˘âŻ Introductions, name, title â˘âŻ What do you do? â˘âŻ What do you like most/why? â˘âŻ What do you like least/why? â˘âŻ What do you spend the most time on? â˘âŻ What is your most important responsibility? Hereâs Where You Can Help Them!
- 29. Ask and LISTEN â˘âŻ What is your main goal this year? â˘âŻ Who is your primary audience? â˘âŻ What action do you want them to take/ relationship you want to build? Hereâs What You Need to Develop Strategy
- 30. Ask and LISTEN â˘âŻ What do you need from Public Relations? â˘âŻ What do you do with what we give you? â˘âŻ Are there any gaps? Hereâs How You Expose and Assess the Process
- 31. Real-Life Example/Ask and LISTEN Education/ Public Programs Trust PR & Marketing Dept Morale
- 32. Report and plan Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 33. Report and plan Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process â˘âŻ Staff sharing (verbatim) â˘âŻ How we work together (process) â˘âŻ Overview of workflow â˘âŻ How Public Relations can help you
- 34. Commit and nurture Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process
- 35. Commit and nurture Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process â˘âŻ Informal periodic check-ins â˘âŻ Celebrate successes â˘âŻ Report progress to leadership
- 36. 7 Heavenly Communication Virtues
- 37. â˘âŻ Listening = Caring â˘âŻ Open the door for change FAITH HOPE â˘âŻ Assistance = Approachability â˘âŻ Hear the message, not the tone CHARITY TEMPERANCE â˘âŻ Fairness = Trust â˘âŻ Relationships require tenacity JUSTICE FORTITUDE 7 Heavenly Communication Virtues PRUDENCE â˘âŻ When you seek out the gaps, you can make wiser decisions
- 38. Go forth and ⌠Assess the relationship Structure the dialog Ask and listen Report and plan Commit and nurture 5-Step Teambuilding Process Collaborate!
- 39. Contact me Janet Asaro Director of Marketing and Public Relations Anchorage Museum at Rasmuson Center jasaro@anchoragemuseum.org (907) 929-9229 Marketing/Public Relations/Communications Consultation jalaska99@yahoo.com (907) 351-5053