1. Jan Phillips Willett Crystal Lake, IL 60014 | (815) 245-0846
jan_w@att.net – jan.phillips@adp.com
QUALIFICATIONS
More than 29 years of implementation and management experience, technical expertise, and service excellence. Unique
ability to understand clients’ needs and goals as well as ADP’s objectives, and to drive to successful project completion,
working independently and in team environments. Emphasis on the objectives of being on time, within budget and with
high quality.
Widely acknowledged within Project Services and the Midwest NSC Solution Center as a subject matter expert in all
National Accounts Payroll/HR systems, features and project types. Sought out by peers for mentoring and support.
Proven project management skills, as demonstrated by completing projects for large, national account clients such as
Charter Communications, Aldi, Garmin, Hormel, Wilson Sporting Goods, and Scott’s Miracle-Gro among others, working
independently and in a self-directed manner.
Excellent leadership skills, evidenced while providing executive-level support and strategic direction for implementation
projects for large, national account clients, ensuring that they were completed on time, on budget and with high quality.
Managed team of Project Leaders and Consultants working with clients including but not limited to Levy Restaurants,
Rexnord, John B. SanFilippo and Sons, and Solo Cup.
KNOWLEDGE, STRENGTHS AND PROFICIENCY
Autopay - Custom programs (backend, Black box, Expresslink, Inline, Wrap) - Special Calculations - Benefit Accruals
Management Reports - Special Taxing features (401K, cafeteria plans) - FLSA Overtime - Automated Group Term Life
GL Interface – Standardizations – Transfers – Acquisitions – Enterprise HRMS - Payforce
Implementation/Project Management/Testing/Service/Troubleshooting of above
CAREER HIGHLIGHTS
Recognized more than 60 times in ADP's Peer-to-Peer Recognition program for contributions in the categories of,
Insightful Expertise, Results-Driven, Service Excellence, and Each Person Counts, for assisting teammates in achieving
project and client goals.
Twice named Implementation "S.T.A.R" of the month in FY '14 for service that is Seamless, Trustworthy, Attentive, and
Responsive.
Awarded Implementation Team Player of the Quarter.
Named nation-wide Engagement Manager of the Year in recognition of outstanding achievement in revenue and quality.
Recognized as Account Executive Manager of the Year for the Chicago region, for balanced performance in implementation
quality and client retention.
EMPLOYMENT HISTORY
IMPLEMENTATION CONSULTANT/PROJECT SPECIALIST, National Accounts Implementation June 2012 - present
IMPLEMENTATION CONSULTANT, National Accounts Implementation – ADP December 2003 - June 2012
ENGAGEMENT MANAGER, National Accounts Implementation – ADP August 2000 – September 2002
TEAM MANAGER, National Accounts Implementation – ADP 1996 – August 2000
ACCOUNT EXECUTIVE MANAGER, Major Accounts Implementation – ADP 1993 –1995
ACCOUNT EXECUTIVE SUPERVISOR, Major Accounts Implementation – ADP 1991 –1992
PRODUCT SPECIALIST, Major Accounts Implementation – ADP 1989 - 1990
ACCOUNT EXECUTIVE, Major Accounts Implementation – ADP September 1985 –1988

2. COMMUNITY SERVICE - LEADERSHIP
CRYSTAL LAKE RAIDERS YOUTH FOOTBALL & CHEERLEADING ORGANIZATION, 2006 - present
Executive Vice President, Cheer, 2012 – 2014 Head Coach/Choreographer, 2006 - present
• Led organization to more than 20 bids to State Championship competition
• Directed 6-time State Champion Sparkle (special needs) squad
• Directly responsible for recruiting, training and supervising volunteer coaches
• Grew the program through implementation of many new programs, such as pre-school cheer, Dad’s team, non-
competition teams, and Family Performance Showcase
• Certified in Cheerleading Safety by the American Academy of Cheer Coaches and Advisors (AACCA)
ILLINOIS RECREATIONAL CHEERLEADING ASSOCIATION, 2012 - 2015
Advisory Board Member
• Advised management team on activities supporting its member organizations by promoting cheerleading through
standardized rules and regulations and providing resources for its members to enhance the fundamentals of cheer
and dance in a fun, safe and educational format.
EDUCATION
UNIVERSITY OF ILLINOIS, College of Commerce, Urbana, IL
B.S. in Business Administration/Marketing, May 1985, Honors