Resume

1. Janice A Ewald
26 Samuel Drive, North Grafton, MA 01536 | (508) 839-9491 | j_ewald53@yahoo.com
Summary:
Competent, results-oriented and dedicated account specialist with 27+ years of quantifiable successful business
experience in building client relationships, managing key accounts, finance, reporting and budget analysis. Results-
oriented client relationship leader with proven success in building and servicing key accounts, initiating strong business
alliances and identifying growth opportunities. Solid track record of managing accounts, increasing sales, growing
market share and increasing profitability.
Work Experience:
Bose® Corporation | Framingham, MA | 1988 - 2016
Act as the single point of contact for complex customers in the areas of order management, account receivable
management and customer relationship management. Met and exceeded targets for collection of receivables in excess
of $100M. Act as a customer advocate with internal departments in support of customer needs.
• Collection Skills • Problem Solver
• Building Relationships • Cross-Functional Liaison
• SAP Tester • Peer Trainer
• Team Player • Mentor
• Account Management • Supply Chain Management
SENIOR ACCOUNT SERVICES ANALYST: 2007 – Present
• Provide order fulfillment services to our customers through various means including EDI.
• Negotiate credit limits and terms.
• Protect company’s financial position by effectively managing significant activity. Achieved DSO average
exceeding 95 percent over a ten year period.
• Proactively drive process improvement activities with the development and presentation of solutions internally
or externally including policy/procedure development.
• Provide product allocations support on an as need basis within wholesale organization when supply is
significantly less than demand.
• As a Senior Account Specialist/Mentor/Peer Trainer, conducted training sessions for new employees to
introduce business operational processes and SAP systems necessary to perform job requirements.
• Worked with a national account to identify reverse logistics areas of improvement. Implemented recognition
program for the Customer Return Facility personnel resulting in a $125K reduction in the write-off balance on
returns.
• SAP power user, Peer Trainer, Mentor, and selected Tester for D2 and related SAP Upgrades.
• Maintain forecast commitment processes related to Supply Chain.
• Identify and achieve customer specific order management and supply chain metrics requirements.
• Regarded as the point person by team members and the distribution centers for questions related to EDI and
returned product.
• Maintain accurate storefronts (exceeding 1500) for two National Accounts utilizing Reseller on-line database.
• Travel to accounts to conduct meetings related to supply chain, forecast, receivables, and transportation
negotiations.
ACCOUNT SPECIALIST III: 1999 – 2007
ACCOUNT SPECIALIST II: 1995-1999
SR. CUSTOMER RELATIONS REP: 1988 – 1995

2. Ewald Engineering/Countryview Estates | Framingham, MA | 1985-1988
CONSTRUCTION ASSISTANT:
• Site work surveying assistant
• Coordinator of sub-contractors, bid contracts, and inspections
Papa Gino’s of America, Inc. | Dedham, MA | 1978-1985
BENEFITS MANAGER:
Education:
Berklee College of Music | Boston, MA | 1971-1973
Workplace Awards & Recognition:
During my 27-year career with Bose I received numerous awards and recognition, some of which include:
President’s Award 1997
Outstanding contribution in: SAP Implementation Order to Cash Model
Vice President’s Award 2007
Sales Support Person of the Year 1990
Joyce Bosworth Award 1998, 2012
Esprit De Corps Award 2010
Innovate Award 2015
Wow Award 2007, 2015
Special Recognition for Outstanding Performance in ASG 2006
Colleague of the Year 2006
Circuit City Supply Chain Excellence 2002, 2003, 2004, 2005
Best Buy Bravo Award 2003, 2004
Employee of the Month
March 2003, July 2006
Certificates of Recognition for:
Exceeding Days Sales Outstanding Target (1998, 1999, 2000, 2001, 2002)
Peer Trainer 2004
Teamwork and Partnership – Sam’s Club
Letter of Recognition – President’s Office
Trucker Strike Support
Professional Development:
Dale Carnegie Course
Excel Beginner and Intermediate
Telephone Doctor
Working – Training and Development
Written Communications Workshop
Shipping Performance Management Program and VPM Scorecard Training at Best Buy
Computer Skills:
• SAP, EDI, Siebel, Microsoft Excel, Word, PowerPoint, Web chat.